Photoshop 20.0.7: Helvetica Regular doesn't appear in text tool on macOS 10.15

  • 3
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
I report that the font Helvetica Regular still doesn't appear in text tool in Photoshop 20.0.7. Hope it will be fixed soon.
Photo of Luca Pozzoni

Luca Pozzoni

  • 5 Posts
  • 1 Reply Like

Posted 10 months ago

  • 3
Photo of Yves Crausaz

Yves Crausaz

  • 791 Posts
  • 117 Reply Likes
Hello, no problem for me, I can choose the Helvetica Regular font on PS 20.0.7 on macOS 10.15



(Edited)
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
Howdy Luca & Yves,

Strange.  I'm also not seeing Helvetica Regular in PS, but I am in TextEdit.  I've gone ahead and logged a bug.  Yves, did you install any added fonts or install some fonts in an unusual location?

Thanks,
David
Photo of Adrian Cieloch

Adrian Cieloch

  • 2 Posts
  • 0 Reply Likes
Hi, did you fix it? same issue here...
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
No, I just logged the bug.  I don't believe it's been looked at yet.  It may be some time before a fix is released.

Did you do anything unusual before you noticed your font missing?  I'm starting to believe this might be a Catalina issue.

Thanks,
David
Photo of Adrian Cieloch

Adrian Cieloch

  • 2 Posts
  • 0 Reply Likes
The only thing i did recently was updating to Catalina so it might be the case...

Thanks,
Adrian
Photo of Yves Crausaz

Yves Crausaz

  • 791 Posts
  • 117 Reply Likes
No, I have simply install this iMac in March, 2020 with all updatings macOS Mojave and ADOBE DIRECT CURRENT for photographers.


French version !
(Edited)
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
Yeah, this looks like a Catalina issue.  I've gone ahead and logged a bug on it.  It should affect all language versions.

Sorry,
David
Photo of PECourtejoie

PECourtejoie, Champion

  • 906 Posts
  • 337 Reply Likes
Hello, David, it seems that Yves is able to select it...
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
Yeah, it was an Apple bug with 10.15.0.  Looks like they fixed it in 10.15.1.

Thanks!
David
Photo of erica

erica

  • 1 Post
  • 0 Reply Likes
I also just updated to Catalina yesterday and suddenly Helvetica regular is missing from Photoshop. What a ridiculous issue.
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
Go to 10.15.1 and it'll be back...
Photo of Luca Pozzoni

Luca Pozzoni

  • 5 Posts
  • 1 Reply Like
Are you sure, David? I just tried few minutes ago (after updating to 10.15.1) with the PS 2020, but no sign of our friend Helvetica Regular. :(
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
I might be wrong, but a colleague told me that this problem is fixed on his 10.15.1 machine.  Perhaps Apple didn't roll out the fix to all languages, although I admit that that would be odd.  Let me do some digging and install it myself...
Photo of Steven Tze

Steven Tze

  • 1 Post
  • 0 Reply Likes
I'm in acrobat DC whatever now in catalina 10.15.5 and I can tell you it still doesn't work. This is super crazy annoying.
Photo of Yves Crausaz

Yves Crausaz

  • 791 Posts
  • 117 Reply Likes
Is it from this police about which you speak?

macOS 10.15.1 PS 20.0.1



Photo of Luca Pozzoni

Luca Pozzoni

  • 5 Posts
  • 1 Reply Like
In the italian one, unfortunately, Helvetica Regular misses. I had the same issue also by some colleagues.
Photo of Luca Pozzoni

Luca Pozzoni

  • 5 Posts
  • 1 Reply Like
Updated to Photoshop 21.0.1, but the problem still remains. :(
(Edited)
Photo of Silk-m

Silk-m

  • 1 Post
  • 2 Reply Likes
macOS Catalina 10.15.1 + Photoshop 21.0.1, cannot fix the problem. I currently work around the following ways:
https://community.adobe.com/t5/photoshop/macos-catalina-helvetica-regular-is-missing/m-p/10770014#M286959
Please deal at your own risk.
(Edited)
Photo of schafsmann

schafsmann

  • 2 Posts
  • 2 Reply Likes
I'm on macOS Catalina 10.15.1, Photoshop is recent too. All updates installed. Problem still persists. I will try the method proposed by Silk-m.

Thank you for your input, Silk-m!
Photo of schafsmann

schafsmann

  • 2 Posts
  • 2 Reply Likes
This method works for me! You might need to create the folder if it isn't there.

  sudo mkdir /Library/Application\ Support/Adobe/Fonts

should do the trick.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2918 Reply Likes
Official Response
This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.
Photo of Luca Pozzoni

Luca Pozzoni

  • 5 Posts
  • 1 Reply Like
I can confirm: version 21.1.1 fixes the problem!
Photo of Being Healthfull

Being Healthfull

  • 1 Post
  • 0 Reply Likes
Helvetica Regular still doesn't show up in Adobe Acrobat DC
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2918 Reply Likes
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
I would suspect that the font is either missing or corrupt.  Helvetica isn't a font that Adobe supplies or messes with.  You can verify the integrity of your font cache following the steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Thanks,
David