Photoshop 19.1: PNG file corruption when opening (URGENT)

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  • Updated 2 months ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Photoshop CC 19.1: PNG Images Opens with Distortion

*Whenever* opening a PNG file, the application corrupts the image. There does not seem to be an exception to this bug with PNG files. PS 19.0.x did not present this issue. Attached is a PNG file, and a screenshot from PSD 19.1 showing how it opens (just don't open the screenshot in PS 19.1, as its a PNG :|).

(After further testing, this issue seems intermittent – but when it happens, it happens all the time.)

Sample PNG file link:

Photo of Trevor


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Posted 2 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you rebooted the system after updating? Another customer was seeing something similar and a system reboot fixed it.
Photo of Patrick Mauldin

Patrick Mauldin

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I am having the exact same issue.

I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled.

Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat.

Very annoying.
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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splitting so as not to lose this reply - adding to duplicate thread

Please reference the new conversation here: CC 2018 19.1 Photoshop: PNG files opening with corruption

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