Promo mails about a Trial period - but not trying anything.

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  • Updated 7 years ago
I have the last week been bombed with promo mails about my allegedly ongoing trial of your product Adobe Design Premium 5.5. I have not tried that product. I aborted the trial downlaod of that product during the download because it proved too large. Please convey such a cancel of download to your advertisement system. Thanks.
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Anders Topper

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Posted 7 years ago

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Brett N, Official Rep

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Once you sign in and start a download of a trial we have an automated email sent out. This happens regardless of whether you finish the download, install, or even use the trial. You should not be bombarded with emails though, you should only receive two. The first one when you first download thanking you for giving it a try. And then a second after about 25 days when your trial would be about to run out (assuming you installed the same day as the download).

How many emails have you received so far? Have they been the same or are all of them unique. If you are receiving multiple unique emails, I fear they may not actually be from us. If you are getting a number of the same email, I would guess you tried to download the trial multiple times, repeatedly logging out of and back into the web page each time.
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Anders Topper

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Hello Brett,

And thank you for your swift reply.
You are clearly already aware of the handling of canceled downloads and the Adobe mail follow-ups assuming that a trial is in progress. As an end user and potential customer I would personally rate this is a weakness/bug - and that's why I at all contacted you. But this will of course be Adobe's consideration not mine.

Mail bombardment was an exaggeration. I have still had -four- mails appearently from Adobe concerning an ongoing trial, not two. They appear to be unique, and I cannot recall having initiated a trial/tried to initate a trial several times. The mail sender is: Adobe Systems Incorporat. (adobe@adobeinfo.com ) for all the four mails. The headings are:

* Your compliment​ary Adobe Design Premium CS5.5 trial is here!
* Get the most out of your Adobe Design Premium CS5.5 trial!
* Limited time offer: Save up to 15%
* Hurry, your Adobe Design Premium CS5.5 trial is about to end!

There still remains a few days of the assumed trial period.

Thanks again for your assistance.
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Brett N, Official Rep

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The first and last of these emails are the ones I would expect. I've downloaded trials on many occasions to test server and connectivity issues, going about it the same way anyone else would. So I have been on the receiving end of such emails (not even Adobe employees are exempt). I'm mostly curious about the middle two.

Was the second email you received an offer for training? I'm wondering if this is a "bonus" email that was sent due this being a Suite trial and it is an offer for cross-application training.

I'm not involved in sales promotions, so I'm wondering if the third email was a timing thing, that your trial fell in a period where a discount was available. I'll look further into this and see what we can do to reduce the amount of emails sent out.
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Anders Topper

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Please find copied below email two and email three - the two emails that you have not received yourself for your adobe internal testing - and that you are unaware of being sent to possible future clients. I manually add a few '-----'s borders to separte the pasted in content. Apart from that the text should be there, although pasting was tricky due to several included images in the promo mails from Adobe.

This issue is closed on my part. Thanks for your feedback.

Regards,
Anders

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