Program error when using Type Tool

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  • Updated 11 months ago
I have a bug to report for Adobe Photoshop CS6 (v13.0) running on Mac OSX 10.6.8 (64 bit). GPU = Quadro 4000 Mac. RAM 16GB.

Basically, very often when I use the type tool, I get the message "Could not complete your request because of a program error". The wording may not be exact... sorry I can't replicate it suddenly now and I'm in a hurry.
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ink73

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Posted 6 years ago

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Chris Cox

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Usually that means a corrupt font or a corrupt OS font cache.

See http://helpx.adobe.com/photoshop/kb/t...
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Paul Phillips

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Seems the typetool doesn't work with BMP files. Make sure the image mode is RGB or grey scale.
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Paul Phillips

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Wow that was fast.

Anyway it's reproducible. I Import from a scanner (that dialog seems to have changed recently?) If I scan BW I get a BMP file. If I scan grey-scale I get an indexed file. Both give the aforementioned error. When I convert to grey-scale all is well. Color is ok, So I can work around it easily, but I thought it might help others.

Ok now it's got weird. The scanner box only shows two scanners. My MX532, which is giving the problem, and another cryptically named one that appears to be the same scanner, but only works in color. My other two scanners, Vuescan and an Epson V500 have disappeared. Which tells me that it may be a Win 10 problem. I have to look into that.

I'm using CC2014, I don't know if I have the latest version because the latest version of CC Desktop has crapped out and only lists my upgrade log, not the installers/ipgrades. I did reinstall 2014 Aug 22nd though. I've given up on 2015 because I've got that MMXCORE etc. not compatible error problem (and wasn't able to fix it - it wasn't the plugins, or the plugin file pointers (I think, I couldn't find them). Also seems to be a memory hog compared to 2014. That's all off topic though. I should scan this site more closely. I only just found it.

Paul P.
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Chris Cox

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Check the version in Help -> System Info.
There was a bug in the text tool like you describe, but it was fixed in an update.

The MMXCore warning you received is because you copied plugins from another version of Photoshop, and those plugins are version specific. The required plugins and the application have to be the same version, otherwise you get that error. And copying plugins from a previous version is just asking for trouble (which is why we disable incompatible plugins and give you a warning).
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Paul Phillips

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Should I be typing in this comment box or the "Reply to This Topic" box?

Anyway version is 20140508.r.58 x32

I was missing the TWAIN plugins, which sort of works, well, not at all, but I get a list and VueScan works, so that's enough.

I deleted all the plug ins, same error, and did the other stuff, including reinstalling them. No effect. The plugins (Nik and Topaz) worked fine. The only thing I'm worried about is that somehow CC2015 is finding the plugins elsewhere (e.g. CC2014 plugins). I couldn't find any preferences that set/reset that path as some posts imply you can do. I found extra copies of the NIK collection, but I don't know why 2015 would be pointing to them as 2014 isn't. Anyway I'll reinstall 2015, (when CC Desktop starts working), and try deleting all those copies as well.

There are some options in 2015 about multicore use, GPU computations and a couple of other things. I tried changing those, but to no avail.

Thanks for all your help.
Paul
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Chris Cox

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Yeah, you haven't applied any updates/patches to CC 2014. You need to install the updates.

CC 2015 - um, could be a corrupt install, but the updater should have warned you about that. Yes, uninstalling and reinstalling should fix it.
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Paul Phillips

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OK you were right, the updates fixed most stuff. It's kind of disappointing that most the breakages seemed to be caused by previous updates though. Also, please find and a big stick and beat whoever broke CC Desktop - the Apps tab disappeared and I didn't realize it (or that I needed updates). It took me hours to work out how to fix it and it is (was) not fixable by a reinstall/update.
Anyway, you must be getting tired of telling people to reinstall. Thanks for all your help. At least I found it educational.
Paul
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Piyusha Mohanty

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Just save your work in PSD and then close that tab completely and then again open that same file. It'll work fine.