Photoshop: Program Errors

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  • Updated 3 years ago
  • (Edited)
Since using Photoshop CC, I've noticed many bugs and errors that are sometimes small, but other times very problematic.

One small thing is that whenever I quit Photoshop on my MacBook Pro, the prompt comes up saying "Photoshop quit unexpectedly" and asks me to send a crash report. This is not a huge issue, but notable.

My main problem is the difficulty opening saved .psd files. I make a lot of animated gifs using photoshop's timeline and smart objects. Sometimes I'll open a timeline from the day before and try to edit something, but a "Program Error" prompt appears and I cannot edit. When this happens, I cannot move the scrubber. If I try to edit other things, photoshop ends up crashing.

I discovered that the reason for the "Program Error" was a broken smart object. When I select the broken smart object in the layers panel, photoshop crashes. To quickly solve it, I delete it and remake it, but I'd like to know why this happens in the first place, because it happens to about 75% of my timeline files.

If anyone has any solution or suggestion, please let me know. I've managed to find work arounds, but I'd like to solve it completely. There have been other little bugs as well, but I can't remember them specifically enough to list them now. Why is this version of Photoshop so buggy?
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Nicolet Schenck

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  • frustrated

Posted 4 years ago

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Chris Cox

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Ok, so it is crashing on exit. What does the detailed crash report say?
Have you installed all the Photoshop CC updates (you should be on CC 2014.1)?
If you are using the current version and have a document that reproduces this crash - we need to get a copy of that document for testing.
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Nicolet Schenck

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It's also crashing when I select a seemingly broken smart object. But, why the smart object is broken is beyond me.

And yes, I have the latest version of Photoshop CC.

How do I go about sending you a problem file?
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Chris Cox

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email the file or link to ccox at adobe dot com.
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Robert Kohler

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Im having the same problem, but I don't know how to find out which of the smart objects I'm using is the broken one, how do I identify the broken one without trial and error on every one im using?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Robert, can you confirm you're running the latest version updates? http://adobe.ly/PS-Up-To-Date
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Robert Kohler

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yes. just updated, same problem.
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Oana Dusa

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I have the same issue, and it has ruined days of my work. I have plenty of such PSDs. I managed to solve some of them by deleting smart objects one by one, until I found the one with the problem. Other PSDs simply don't work even if I remove all smart objects, and other PSDs don't open at all.

I'm all up to date, by the way.
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Jennifer Holmes

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Thanks for this guys! I was able to save one of my GIF / PSD files by erasing the dodgy smart object and re-exporting.