Photoshop CC 2019: Program Error when hiding Frames

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  • Updated 10 months ago
  • (Edited)
I have a document with several frames that I'm using for a project for a client. The document is for employee directories, so I just drop the headshots onto the frames and save (love the frame tool by the way). I've encountered a bug on the layers that I've created with the frame tool. Depending on the situation, I may need just a few frames or several, so I will go through and hide (by turning off the visibility in the layers panel) the frames that I don't need. When hiding the layers, I frequently receive the error "Could not complete your request due to program error." It will then hide ALL layers in the document, not just the one I was attempting to hide. However, even though the layers panel says all is hidden, they will still be visible in the document. If I save, exit, and reload, the document will be blank will all layers hidden. I've also encountered the bug in reverse - where I am attempting to make a frame layer visible, error message will pop up and all layers will change to visible.
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Wes Trundle

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Posted 10 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hey Wes, do you have a file that exhibits this behavior regularly that you could share? Might help me track it down.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A copy of the error log "PSErrorLog.txt" might also help. It's location on your system is as follows:

Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings 2019/PSErrorLog.txt

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2019/Adobe Photoshop CC Settings/PSErrorLog.txt
(Edited)
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Wes Trundle

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Here is one of the files I have been working on (with all personal/sensitive information removed). Sometimes the error pops up the first time I try to hide a layer, sometimes I can hide it but it gives me an error when I attempt to unhide it.

https://www.dropbox.com/s/x6j5vm288rw0vfh/Directory_Bug_Report.psd?dl=0
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Wes Trundle

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I'll play with the file this afternoon and see if I can repro.
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Wes Trundle

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thank you for looking into it!