Program Error when doing certain actions

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  • Problem
  • Updated 3 months ago
I've seen several other posts with this problem, but none of the fixes helped me. macOS Catalina 10.15.1. Photoshop 21.1.2. Can't find an Error Log anywhere to post, don't use any plug-ins, also this is on new files with simple brush strokes so it's not a file error. It's driving me crazy, I can't even use the transform tool without the error popping up!

I have uninstalled both Photoshop and Adobe CC with an uninstaller and re-installed, which fixed the repeating error on start-up. If you can help me navigate to find the Error Log to post for you, you're a lifesaver, because I can't find it anywhere. 

Thank you in advance. 
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Madalyn

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  • frustrated

Posted 3 months ago

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Madalyn

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Wait, I found the error log, it's a long one.

2020:04:14 11:38:29 : /Users/esbuilder/Jenkins/20200410.r.136/photoshop/main/photoshop/framework/sources/UEventHandler.cpp : 1041 : REQUIRE failed
2020:04:14 11:38:29 : Stack :  : 0 address: 0x0x10ebec8ad base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '0   Adobe Photoshop 2020                0x000000010ebec8e3 _ZN4torq8api_impl36alpaca_uxp_loader_host_delegate_implIN6uxtech9scripting18LoaderHostDelegateEE11static_lockEPbP31alpaca_uxp_loader_host_delegate + 90547'
1 address: 0x0x10d0ac717 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '1   Adobe Photoshop 2020                0x000000010d0ac717 _ZNSt3__117__call_once_proxyINS_5tupleIJOMN6uxtech17WeakPointerTargetEKFvvEOPKS3_EEEEEvPv + 35719'
2 address: 0x0x10d0acc7a base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '2   Adobe Photoshop 2020                0x000000010d0acc7a _ZNSt3__117__call_once_proxyINS_5tupleIJOMN6uxtech17WeakPointerTargetEKFvvEOPKS3_EEEEEvPv + 37098'
3 address: 0x0x10cfead9c base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '3   Adobe Photoshop 2020                0x000000010cfead9c _ZN12DynamicArrayI9RCPtrBaseE13DeleteByValueERKS0_ + 31644'
4 address: 0x0x10d0cc62b base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '4   Adobe Photoshop 2020                0x000000010d0cc62b _ZN3tbb17concurrent_vectorINS_8internal6paddedINS_10interface68internal11ets_elementINSt3__15stackIP15photoshop_error9safe_listIS8_EEEEELm128EEENS_23cache_aligned_allocatorISE_EEE13destroy_arrayEPvm + 74011'
5 address: 0x0x10d0cc482 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '5   Adobe Photoshop 2020                0x000000010d0cc482 _ZN3tbb17concurrent_vectorINS_8internal6paddedINS_10interface68internal11ets_elementINSt3__15stackIP15photoshop_error9safe_listIS8_EEEEELm128EEENS_23cache_aligned_allocatorISE_EEE13destroy_arrayEPvm + 73586'
6 address: 0x0x10d0db132 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '6   Adobe Photoshop 2020                0x000000010d0db132 _ZN3tbb17concurrent_vectorINS_8internal6paddedINS_10interface68internal11ets_elementINSt3__15stackIP15photoshop_error9safe_listIS8_EEEEELm128EEENS_23cache_aligned_allocatorISE_EEE13destroy_arrayEPvm + 134178'
7 address: 0x0x10cdb6442 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '7   Adobe Photoshop 2020                0x000000010cdb6442 _ZN4torq4seal19protoCastMethodImplIN2ps3uxp3cdo13UXPCDOHostAPIES5_EEvRKNSt3__110shared_ptrIvEEPv + 97634'
8 address: 0x0x10cdb6339 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '8   Adobe Photoshop 2020                0x000000010cdb6339 _ZN4torq4seal19protoCastMethodImplIN2ps3uxp3cdo13UXPCDOHostAPIES5_EEvRKNSt3__110shared_ptrIvEEPv + 97369'
9 address: 0x0x10cdb64ee base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '9   Adobe Photoshop 2020                0x000000010cdb64ee _ZN4torq4seal19protoCastMethodImplIN2ps3uxp3cdo13UXPCDOHostAPIES5_EEvRKNSt3__110shared_ptrIvEEPv + 97806'
10 address: 0x0x10a602224 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '10  Adobe Photoshop 2020                0x000000010a602224 _ZNSt3__114__thread_proxyINS_5tupleIJNS_10unique_ptrINS_15__thread_structENS_14default_deleteIS3_EEEEM17GenericThreadPoolFvNS_12basic_stringIcNS_11char_traitsIcEENS_9allocatorIcEEEEEPS7_SD_EEEEEPvSI_ + 85616884'
11 address: 0x0x10ebbb202 base: 0x0x1053dd000 module name: 'Adobe Photoshop 2020' symbol info: '11  Adobe Photoshop 2020                0x000000010ebbb202 _ZN4torq8api_impl34alpaca_native_module_callback_implINSt3__18functionIFP12napi_value__P10napi_env__EEEE13static_invokeEPS5_P29alpaca_native_module_callbackS7_ + 46450'
12 address: 0x0x7fff730a7446 base: 0x0x7fff7304d000 module name: 'libsystem_c.dylib' symbol info: '12  libsystem_c.dylib                   0x00007fff730a7446 __cxa_finalize_ranges + 319'
13 address: 0x0x7fff730a771c base: 0x0x7fff7304d000 module name: 'libsystem_c.dylib' symbol info: '13  libsystem_c.dylib                   0x00007fff730a771c exit + 55'
14 address: 0x0x7fff72ff52ec base: 0x0x7fff72fe4000 module name: 'libdyld.dylib' symbol info: '14  libdyld.dylib                       0x00007fff72ff52ec start + 8'