Photoshop: Crash when editing very large images (> ~ 60,000,000 pixels) Despite 80 GB main memory.

  • 2
  • Problem
  • Updated 1 year ago
  • (Edited)
I run repeadingly into program crash while working with big panorama pictures. How can I prevent this or is it an program error?
Photo of Gernot Dewes

Gernot Dewes

  • 5 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 2
Photo of Carson Barnes

Carson Barnes

  • 24 Posts
  • 2 Reply Likes
I have this problem also. For the last four months, a file of 1.5 GB is enough to make program crash and sometimes makes the computer restart. Adobe seems to think that my six year old iMac is to blame.
Photo of Gernot Dewes

Gernot Dewes

  • 5 Posts
  • 0 Reply Likes
I use 16 core XEON with 80GB main memory and photoshop crashes. But not every time. Just if it crashes ones with a picture on a certain step it crashs again the next time.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1892 Reply Likes
If you have specific steps with a specific image, having both the steps and the files to reproduce might help us narrow down the problem.
Photo of Gernot Dewes

Gernot Dewes

  • 5 Posts
  • 0 Reply Likes
Hi, I just tried to reproduce this issue with 6 pictures from last holiday.
It works instantly. And this issue occurs on both computers which I'm using. 
Stitching with Microsft ICE takes just seconds.
I try to merge pictures taken from NIKON D800 (7378*4924 pix) and NEF-Type (JPEG is the same).
Used system: Windows 10 Pro, Intel i7 3610QM CPU 2,3GHz, 16GB memory.
or 
Windows 10 Pro, XEON 16 core, 72GB memory
I have not attached the pictures because of the size. Should I? I think there is no difference between any pictures, it hangs with all selections.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14549 Posts
  • 1892 Reply Likes
It would be good to get a set of images. If you can post to dropbox or CC files and post a URL here, I can download and try to troubleshoot.
Photo of eartho

eartho

  • 846 Posts
  • 228 Reply Likes
You're seeing this issue using File/Automate/Photomerge?
Photo of Gernot Dewes

Gernot Dewes

  • 5 Posts
  • 0 Reply Likes
I use e.g. nikcollection-full-1.2.11 for BW conversion. If the filter is applied, the crash appears while saving the new  layer.
Photo of Carson

Carson

  • 27 Posts
  • 1 Reply Like
I'm on a mid 2011 27" iMac w/ 12 GB memory installed.  gGraphics card is AMD Radeon HD 6970M 1024 MB.  Here's a screen shot of an error report