Production Premium CS 5.5 at Mac OS 10.8.5: Most products won't launch

  • 1
  • Problem
  • Updated 3 years ago
hi,
some time ago i updatey my OS to mountain lion. i did a clean install and moved some of my old files manually to the new system. my production premium cs 5.5 suite was also installed from a downloaded image (adobe website).
my problem is, that only illustrator seems to open. when i try to open photoshop or premiere pro it normally bounces in the dock but then i get a error window that says: 'adobe photoshop cs5.1 quit unexpectedly'
there is a report button that leads to this story below my message.

i already tried to reinstall the suite but it didn't help.

if anyone can solve my problem, please do :)
thanks,
julian

Process: Adobe Photoshop CS5.1 [3623]
Path: /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/MacOS/Adobe Photoshop CS5.1
Identifier: com.adobe.Photoshop
Version: 12.1 (12.1x20110328.r.145] [12.1)
Code Type: X86-64 (Native)
Parent Process: launchd [147]
User ID: 501

Date/Time: 2015-11-20 11:52:43.433 +0100
OS Version: Mac OS X 10.8.5 (12F2560)
Report Version: 10

Interval Since Last Report: 208356 sec
Crashes Since Last Report: 43
Per-App Crashes Since Last Report: 12
Anonymous UUID: 69AF19B7-7B2E-D132-63CA-AE2C015FDB74

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffffff

VM Regions Near 0xffffffff:
-->
__TEXT 0000000100000000-00000001026fc000 [ 39.0M] r-x/rwx SM=COW /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/MacOS/Adobe Photoshop CS5.1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libstdc++.6.dylib 0x0000000109120861 0x109120000 + 2145
1 com.adobe.amtlib 0x0000000107e5e405 AMTObtainProductLicense + 258977
2 com.adobe.amtlib 0x0000000107e1e983 AMTGetProductClearSerialNumber + 403
3 com.adobe.amtlib 0x0000000107e1ef78 AMTPreObtainProductLicense + 58
4 com.adobe.Photoshop 0x00000001001cbba1 0x100000000 + 1883041
5 com.adobe.Photoshop 0x0000000100236bb6 0x100000000 + 2321334
6 com.adobe.Photoshop 0x0000000100237229 0x100000000 + 2322985
7 com.adobe.Photoshop 0x0000000100002294 0x100000000 + 8852

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f9f5d16 kevent + 10
1 libdispatch.dylib 0x00007fff8fa42dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8fa429ee _dispatch_mgr_thread + 54

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f9f56d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8fdb5f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8fdb5ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8fda0191 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f9f56d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8fdb5f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8fdb5ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8fda0191 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffffffff rbx: 0x00007fff5fbff360 rcx: 0x0000000000000010 rdx: 0x0000000000000000
rdi: 0x00007fff5fbff23f rsi: 0x0000000107e7160d rbp: 0x00007fff5fbff370 rsp: 0x00007fff5fbff360
r8: 0x000000010d7e0600 r9: 0x00007fff5fbff280 r10: 0x0000000000000005 r11: 0x000000011169f558
r12: 0x00007fff5fbff2a0 r13: 0x0000000000000030 r14: 0x00007fff5fbff2f0 r15: 0x00007fff8fdcc8c8
rip: 0x0000000109120861 rfl: 0x0000000000010216 cr2: 0x00000000ffffffff
Logical CPU: 3

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0x10c2cc000 - 0x10c2f6ff7 com.apple.CoreVideo (1.8 - 99.4) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10c311000 - 0x10c5b5ff7 com.apple.CoreImage (8.4.0 - 1.0.1) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x10c696000 - 0x10c6edff7 com.apple.ScalableUserInterface (1.0 - 1) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x10c712000 - 0x10c75cff7 libGLU.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10c76c000 - 0x10c773fff libGFXShared.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x10c779000 - 0x10c790fff libGL.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10c7a4000 - 0x10c7e1fef libGLImage.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x10c7e9000 - 0x10c7ebfff libCVMSPluginSupport.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x10c7f0000 - 0x10c7fcfff com.apple.CrashReporterSupport (10.8.3 - 418) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x10c80b000 - 0x10c865ff7 com.apple.opencl (2.2.19 - 2.2.19) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10c87a000 - 0x10cc97fff FaceCoreLight (2.4.1) /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x10cea8000 - 0x10ceb5fff com.apple.AppleFSCompression (49 - 1.0) /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x10cebd000 - 0x10cedefff com.apple.Ubiquity (1.2 - 243.15) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10cef2000 - 0x10cefdff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x10cf08000 - 0x10cf27ff7 com.apple.ChunkingLibrary (2.0 - 133.3) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x10cf33000 - 0x10cf96fff com.apple.audio.CoreAudio (4.1.2 - 4.1.2) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x10cfbb000 - 0x10d03aff7 com.apple.securityfoundation (6.0 - 55115.4) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x10d07a000 - 0x10d083fff com.apple.CommerceCore (1.0 - 26.3) /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x10d08e000 - 0x10d2c3ff7 com.apple.CoreData (106.1 - 407.7) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x10d3c4000 - 0x10d3c4fff com.apple.Cocoa (6.7 - 19) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10d3c7000 - 0x10d40aff7 com.apple.RemoteViewServices (2.0 - 80.6) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x10d442000 - 0x10d442ffd com.apple.audio.units.AudioUnit (1.9.2 - 1.9.2) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x10d448000 - 0x10d46fff7 com.apple.PerformanceAnalysis (1.16 - 16) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x10d48e000 - 0x10d568fff com.apple.backup.framework (1.4.3 - 1.4.3) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x10d5eb000 - 0x10d686ff7 com.apple.CoreSymbolication (3.0 - 117.3) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x10d6a1000 - 0x10d6fdff7 com.apple.Symbolication (1.3 - 93) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x10d73f000 - 0x10d775fff com.apple.DebugSymbols (98 - 98) /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x10d793000 - 0x10d7acfeb +libtbb.dylib (0) /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/Frameworks/libtbb.dylib
0x10d7bd000 - 0x10d7c3feb +libtbbmalloc.dylib (0) /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/Frameworks/libtbbmalloc.dylib
0x10d7ca000 - 0x10d7d2ff3 +com.adobe.boost_threads.framework (boost_threads version 5.0.0 - 5.0.0.0) /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10d8f5000 - 0x10d8f7ff7 com.apple.textencoding.unicode (2.5 - 2.5) /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x7fff60117000 - 0x7fff6014b94f dyld (210.2.3) /usr/lib/dyld
0x7fff8f8d2000 - 0x7fff8f9c7fff libiconv.2.dylib (34) /usr/lib/libiconv.2.dylib
0x7fff8f9c8000 - 0x7fff8f9cefff libmacho.dylib (829) /usr/lib/system/libmacho.dylib
0x7fff8f9cf000 - 0x7fff8f9e2ff7 libbsm.0.dylib (32) /usr/lib/libbsm.0.dylib
0x7fff8f9e3000 - 0x7fff8f9feff7 libsystem_kernel.dylib (2050.48.19) /usr/lib/system/libsystem_kernel.dylib
0x7fff8f9ff000 - 0x7fff8fa06ff7 libcopyfile.dylib (89.0.70) /usr/lib/system/libcopyfile.dylib
0x7fff8fa07000 - 0x7fff8fa3dfff libsystem_info.dylib (406.18) /usr/lib/system/libsystem_info.dylib
0x7fff8fa3e000 - 0x7fff8fa53ff7 libdispatch.dylib (228.23) /usr/lib/system/libdispatch.dylib
0x7fff8fa54000 - 0x7fff8fb51fff libsqlite3.dylib (138.1) /usr/lib/libsqlite3.dylib
0x7fff8fb52000 - 0x7fff8fb53ff7 libSystem.B.dylib (169.3) /usr/lib/libSystem.B.dylib
0x7fff8fb54000 - 0x7fff8fba3ff7 libcorecrypto.dylib (106.2) /usr/lib/system/libcorecrypto.dylib
0x7fff8fba4000 - 0x7fff8fbaffff libsystem_notify.dylib (98.6) /usr/lib/system/libsystem_notify.dylib
0x7fff8fbb0000 - 0x7fff8fbb1fff liblangid.dylib (116) /usr/lib/liblangid.dylib
0x7fff8fbb2000 - 0x7fff8fc11fff libTIFF.dylib (854) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8fc4b000 - 0x7fff8fd6392f libobjc.A.dylib (532.2) /usr/lib/libobjc.A.dylib
0x7fff8fd64000 - 0x7fff8fd6cff7 libsystem_dnssd.dylib (379.38.1) /usr/lib/system/libsystem_dnssd.dylib
0x7fff8fd6d000 - 0x7fff8fd8fff7 libxpc.dylib (140.43) /usr/lib/system/libxpc.dylib
0x7fff8fd90000 - 0x7fff8fd9efff libcommonCrypto.dylib (60027) /usr/lib/system/libcommonCrypto.dylib
0x7fff8fd9f000 - 0x7fff8fe6bff7 libsystem_c.dylib (825.40.1) /usr/lib/system/libsystem_c.dylib
0x7fff8fe6c000 - 0x7fff8fe6fff7 libdyld.dylib (210.2.3) /usr/lib/system/libdyld.dylib
0x7fff8fe70000 - 0x7fff8fed8ff7 libc++.1.dylib (65.1) /usr/lib/libc++.1.dylib
0x7fff8fed9000 - 0x7fff8fedaff7 libremovefile.dylib (23.2) /usr/lib/system/libremovefile.dylib
0x7fff8fedb000 - 0x7fff8fedffff libCoreVMClient.dylib (32.5) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff8fee0000 - 0x7fff8ff05ff7 libc++abi.dylib (26) /usr/lib/libc++abi.dylib
0x7fff8ff06000 - 0x7fff8ff18ff7 libz.1.dylib (43) /usr/lib/libz.1.dylib
0x7fff8ff19000 - 0x7fff8ff65ff7 libauto.dylib (185.4) /usr/lib/libauto.dylib
0x7fff8ff66000 - 0x7fff8ff67ff7 libdnsinfo.dylib (453.19) /usr/lib/system/libdnsinfo.dylib
0x7fff8ff68000 - 0x7fff8ff6eff7 libunwind.dylib (35.1) /usr/lib/system/libunwind.dylib
0x7fff8ff6f000 - 0x7fff900f5fff libBLAS.dylib (1073.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff900f6000 - 0x7fff90116fff libPng.dylib (854) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff90117000 - 0x7fff90119fff com.apple.TrustEvaluationAgent (2.0 - 23) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff9011a000 - 0x7fff9011bfff libDiagnosticMessagesClient.dylib (8) /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9011c000 - 0x7fff90184fff libvDSP.dylib (380.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff90185000 - 0x7fff90189fff libpam.2.dylib (20) /usr/lib/libpam.2.dylib
0x7fff9018a000 - 0x7fff9018bff7 libsystem_sandbox.dylib (220.4) /usr/lib/system/libsystem_sandbox.dylib
0x7fff9018c000 - 0x7fff90194fff liblaunch.dylib (442.26.2) /usr/lib/system/liblaunch.dylib
0x7fff90195000 - 0x7fff90195fff com.apple.vecLib (3.8 - vecLib 3.8) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff90297000 - 0x7fff902c5ff7 libsystem_m.dylib (3022.6) /usr/lib/system/libsystem_m.dylib
0x7fff902c6000 - 0x7fff902c7fff libsystem_blocks.dylib (59) /usr/lib/system/libsystem_blocks.dylib
0x7fff902c8000 - 0x7fff902caff7 libunc.dylib (25) /usr/lib/system/libunc.dylib
0x7fff902cb000 - 0x7fff902d8fff libbz2.1.0.dylib (29) /usr/lib/libbz2.1.0.dylib
0x7fff902eb000 - 0x7fff9030aff7 libresolv.9.dylib (51) /usr/lib/libresolv.9.dylib
0x7fff9030b000 - 0x7fff90333fff libJPEG.dylib (854) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff9035e000 - 0x7fff90755fff libLAPACK.dylib (1073.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff907e8000 - 0x7fff907ecfff libGIF.dylib (854) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff907ed000 - 0x7fff907f2fff libcache.dylib (57) /usr/lib/system/libcache.dylib
0x7fff907f3000 - 0x7fff907f3fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff907f4000 - 0x7fff9088efff libvMisc.dylib (380.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff9088f000 - 0x7fff9088ffff libkeymgr.dylib (25) /usr/lib/system/libkeymgr.dylib
0x7fff90890000 - 0x7fff9089eff7 libsystem_network.dylib (77.10) /usr/lib/system/libsystem_network.dylib
0x7fff9089f000 - 0x7fff908a1fff libquarantine.dylib (52.1) /usr/lib/system/libquarantine.dylib
0x7fff908a2000 - 0x7fff908a5fff libRadiance.dylib (854) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff908a6000 - 0x7fff908abfff libcompiler_rt.dylib (30) /usr/lib/system/libcompiler_rt.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2394
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=201.3M resident=147.8M(73%) swapped_out_or_unallocated=53.5M(27%)
Writable regions: Total=97.1M written=6412K(6%) resident=11.8M(12%) swapped_out=0K(0%) unallocated=85.3M(88%)

REGION TYPE VIRTUAL
=========== =======
MALLOC 83.4M
MALLOC guard page 48K
Memory tag=243 4K
STACK GUARD 56.0M
Stack 9752K
VM_ALLOCATE 20K
__DATA 30.8M
__IMAGE 528K
__LINKEDIT 32.3M
__TEXT 169.0M
__UNICODE 544K
mapped file 18.1M
shared memory 308K
=========== =======
TOTAL 400.6M

Model: MacBookPro8,2, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 6.1.7f5 15859, 3 service, 13 devices, 3 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: NETHERLANDS VPN, IPSec, utun0
Serial ATA Device: SAMSUNG SSD 830 Series, 256,06 GB
Serial ATA Device: TOSHIBA MK7559GSXF, 750,16 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: TransMemory, 0x0930 (Toshiba Corporation), 0x6545, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
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Julian Lang

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Posted 3 years ago

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