Problems with tags on Upgrading from PSE 9 to PSE 11

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  • Problem
  • Updated 5 years ago
I tried upgrading from PSE 9 to PSE 11 and nearly 15,000 of my 33,000 pictures did not port over with their tags. I tried calling Adobe but was told that Adobe does not offer free phone support for new PSE purchases. I used the on line chat and followed instructions for upgrading the product three (3) times, but to no avail. I unloaded the PSE 11 and returned it to Costco. I already own PSE 9 and Lightroom 4, so I do not feel that I am a novice. Not even close.

Adobe's tech support policy of not talking to a new customer is insulting. I paid for the product, why would I pay to talk to tech support when it clearly does not do what it is supposed to do?

This morning a Senior Tech called (after repeated complaints on my part), but it is too late. I no longer have PSE 11.

If Adobe can find a way to solve the problem I will buy PSE 11 again, but not before.

If I upgrade I expect the tags to come along with the pictures. It is that simple.
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Roger Milstein

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Posted 5 years ago

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