Lightroom: Problems with Develop with a brand new Imac I5 computer running program

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  • Updated 7 years ago
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lightroom 3 with my new imac I5 software editing program is freezeing up when I am trying to edit photos in Develop. It shows lightroom is not responding error message.
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Gina Pemberton

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Posted 7 years ago

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Brett N, Official Rep

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Did you have Lightroom on another computer first, where it was working properly? If so, did you move your catalog and files to the new computer? If that is true, how did you go about that?
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Victoria Bampton - Lightroom Queen, Champion

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Gina's mentioned on another thread elsewhere that this is specific to brush strokes, that it's ok for the first few strokes and then stops responding. She also mentioned that using 3gb of her 4gb of RAM at that point. I've pointed her back to this thread before we all confuse ourselves!
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Gina Pemberton

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Thanks you too :) just learning my new mac and now just received both of your replies. This is the first time I installed lightroom onto my mac and I imported them from my memory card I use a D7000 Nikon and use SanDisk Extreme III card as well as SanDisk Extreme Pro Cards, Tech support at Lightroom as well as Apple were not able to figure out the problem. When I go to the Activity Monitor it shows a message lightroom not responding I hope this helps a little more :) Thanks Again ahead of time. Gina
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the 3.4.1 update installed? (Choose Help>Updates... in Lightroom)
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Gina Pemberton

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Hi Jeff yes I have the current update installed.
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Brett N, Official Rep

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Have you tried images from another source (not the D7000) or of a different file type (JPEG instead of Raw)? Are the images or catalog stored on a local drive or an external of some sort?

Just trying to figure what is different about your setup that might cause this behavior.
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Gina Pemberton

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I have my photos in my pictures on my computer and I just tried uploading some new photos from my friends external hard drive and the photos are doing the same thing when I try to edited them in Develop mode it works if I only use it one time say using lighting the photo but when I do a new item to edit the photo I start getting it to slow down, than it starts showing the spinning wheel and I go to check the Activity Monitor it shows lightroom not responding and shows all my 4gb ram being used by the program. Do you think I need to buy more ram ?? Thanks ahead of time.
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Gina Pemberton

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also all my photos are Raw Nef done over to DNG files.
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Geoff Walker, Champion

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Gina, what exactly are you doing before LR gets unresponsive? I have a much lesser system than yours and don't have your problem.
Where are the DNG files and you catalog files?
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Brett N, Official Rep

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If you check Activity Monitor before launching Lightroom, how much RAM is being used? How much is left for Lightroom?
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Gina Pemberton

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Right now it shows

Free 2.24 GB
Wired 642.7 MB
Active 756.8 MB
Inactive 398.9 MB
Used 1.76 GB
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Brett N, Official Rep

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Could you post the memory usage, as you do here, for the system in these three states?:

1. Before Lightroom is open (above)
2. Just after opening Lightroom.
3. When Lightroom becomes non-responsive (in below screen shot).

I'm wondering if this is a sudden grab for memory, of if it is already using this much memory and the freeze is something else.
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Gina Pemberton

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Brett if you look down below I posted them for you to see the first photo shows right before I used lightroom than the other photos showing using lightroom showing a message of lightroom not responding error message along with how much ram it's using. :) Thanks Gina
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any other applications or anti-virus software running? Can you post a screen shot of all the processes running in Activity Monitor?
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Gina Pemberton

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No Virus program installed on my Imac and photos below for you to see. Thanks
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Geoff Walker, Champion

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Have you deleted/removed the preferences file yet?
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Benjamin Warde, Employee

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Also, what specifically are you doing in Develop? Victoria mentions that this only happens for you when you are making brush strokes for local corrections. Is that correct? If so, I'm wondering, are you using a mouse, or a stylus and tablet (such as a Wacom tablet)?

Thanks,
Ben
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Mike Mascaro

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Ben, I am having this issue using brushes and I am using a Wacom tablet. I have a iMac with 12GB of RAM. Any idea why the tablet might be causing an issue? I don't think this was happening when I was using a mouse for editing.
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Gina Pemberton

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Hi I am using a plain mouse, Here is a few screen shots I took from my cell phone showing it using a lot of Ram using the program and with out using it. I hope I upload them right for you to view them. Also when I go to develop my photo say if my lightening needs to be lighten than any other thing that might need corrected to make my photo look good for print, I hope this makes sense :)
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Brian Wiese

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don't you have a screen capture utility on a Mac? on windows/PCs it's just the PrtScn button or Alt+PrtScn for a window itself, then paste the image somewhere. Photos from computer monitors are difficult to read.
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Gina Pemberton

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another photo



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Geoff Walker, Champion

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Gina, I would recommend to first delete the preference file for Lightroom which can be found in: User>Library>Preferences and is named com.adobe.Lightroom3.plist
Do this with Lightroom closed and Lightroom will create a new when you reopen it.
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Brian Wiese

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This problem has been affecting LR 3 as long as I can remember and I've finally had enough - LR is completely unusable right now. Typically I'd go through my batch of images (~500 or so, always in it's own catalog) and do basic touchups with clone/heal brush then noticed LR become very slow to respond - either after many adjustments on a single image or throughout a catalog. Now as soon as I open LR, click the clone/heal brush on an JPG in LR 3.3 and 3.4.1, and move the adjust a few pixels - LR will immediately lock up and freeze - and I need to kill it from the Task Manager. Every time. I've deleted my recycle bin, catalog "Previews.lrdata", and purged the Cache to no avail.

Running LR 3.4.1 on Win 7 64bit, Intel i7 960 4x3.2ghz, 16gb RAM, dual monitor, nothing else running (except task manager and explorer windows, even disabled Norton) editing JPGs from Canon Rebel XTi. Since the performance was "sluggish" during prior LR versions I built an entirely new system - yet this problem still exists!

I am not the only one with this issue... but I don't understand why everyone doesn't have this issue?! How can or Professional Photographer use even LR?

adobe: http://forums.adobe.com/thread/712478
flickr: http://www.flickr.com/groups/adobe_li...
lightroom forums:
http://www.lightroomforums.net/showth... (http://www.lightroomforums.net/archiv...)
http://www.lightroomforums.net/showth...

This reply was created from a merged topic originally titled
LR 3.4.1 will lockup and freeze when using clone/heal brush (and slow performance).
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Geoff Walker, Champion

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Brian, have you deleted/moved the Lightroom preference file? It does seem strange as it is difficult to replicate. Also, are your files on an internal or external drive?
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Brian Wiese

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I'm running LR3 on my C: drive (OCZ 60gb Sata SSD)
All of my images are on a external WD Caviar Green Sata drive via USB2.
My LR catalogs only contain 200-500 images from each specific shoot.
My LR Camera Raw Cache is max 10gb on a separate identical USB2 HD (used by all catalogs). I'll try purging that more often.

I believe I only have one Pref file for all of my LR catalogs then?
http://kb2.adobe.com/cps/843/cpsid_84...
On Win 7: Users/[user name]/AppData/Roaming/Adobe/Lightroom/Preferences
I haven't touched it... it's 43KB in size.

Perhaps unrelated... but lately I've been getting an error like "LR had an error reading the image preview and needs to shut down" when clicking on the next image in my catalog. I've tried deleting my catalog-name_Previews.lrdata folder on occasion and watch it rebuild but that doesn't seem to help.

NOTE: My note above how LR would immediately lock-up and freeze on initial clone/heal brush only affected some JPGs in that catalog but not RAW. I'll have to revisit it (but not excited about wasting my time again with that)
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Gina Pemberton

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Yes and now when I tried to edit my photos all of a sudden my screen will do this now

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doug roll

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I am regretting my 3.4.1 upgrade. Memory utilization in LR is through the roof (over 2GB just to be open, doing nothing,) and performance renders the s/w ridiculously slow to unusable.

I've also encountered annoying little bugs such as actions in Adjustment Brush undoing themselves, pin icons for Graduated Filter disappearing, and toggle switches for functions in the Dev Module turning turning themselves Off/On when I toggle them to On/Off.

This upgrade was a bad choice. My fault as I should have waited and not have assumed that an incremental upgrade would be painless.

Win 7 / x64, 4GB.
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Micheal Puerzer

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I have been having the same / similar problem with Lightroom for months.

I thought it was related to low memory or something on my MacBook Pro laptop (4GB) but the same thing happens on my brand new new iMac (12GB).

Issue is:

- Editing dozens (or hundreds) of 5D MKII raw files and everything goes along fine

- After (many) dozens of images are edited the clone/heal tool will freeze as I move the cursor from the right panel of the Develop module to the image itself.

- The circle cursor for the clone (or heal) tool freezes just at the boundary between the right panel and the image

- Pressing the "esc" key will release the cursor, but trying the clone tool again it will freeze again

- If I restart Lightroom and open the catalog again everything will be fine... for a while then the same situation will happen
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didi

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Gina, you can do a Screen capture via Alt + Shift + 3
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Benjamin Warde, Employee

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Actually Command + Shift + 3 (not Alt).

-Ben
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JoAnnR

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I have lightroom version 1.1 and it keeps freezing on me while I am editing photos. (It is fine with importing and exporting) Would anyone know why it does this and a possible solution to this besides buying a new version? (it is not my computer as I have a brand new one that is fast with lost of storage, etc)

This reply was created from a merged topic originally titled
Lightroom version 1.1 freezing up.
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Steve Sprengel, Champion

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Update to LR 1.4.1 and see if things clear up.

You can download the update by going to http://www.adobe.com/downloads/updates/ and selecting Lightroom for your platform using the drop-down list at the top.
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Mark Sheehan

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I am having the same issues concerning Lightroom 3.4.1. I am running a iMac with 4Gb of RAM and a 2.66Ghz Intel Core 2 Duo Processor. Basically lightroom runs fine until I decide to use the adjustment brush (this does seem to occur with the healing brush as well, but I do not use this much). I am shooting with a Canon 5D MkII and anverting my raw images to DNG upon import. Everything works just fine until I use the adjustment brush. One adjustment pin seems to be okay... usually, but any more and the EVERY action in lightroom becomes increasingly slow. Simply moving the exposure slide causes the "Not Responding" message to appear in the Activity Monitor. I am also seeing that Lightroom is generally using about 2.3GB of RAM and about 8GB of Virtual memory, as illustrated in the following screen shot

Upon opening a "problem image," i.e, one that I have used the adjustment brush many times, you can see in the following screen shot that my user CPU % spiked to over 90% (though oddly the amount of RAM used by lightroom DECREASED... this is the first time I have seen that occur. Generally the RAM usage will increase to over 3GB.).

You can also see that Lightroom is now "not responding." Upon using the keyboard shortcut to show my adjustment brush pins the program completely locked up and I had to Force Quit the program. The image I am speaking of was maddening to work on due to the program lag that occured after using the adjustment brush. This seems to only occur when using the brushes, and it happens consistently, enough that I am considering not using them. This is a shame because doing that would mean that I now have to go back and forth between Photoshop (which, by the way, I am running CS4 with NO problems whatsoever), which completely defeats the point in having these brushes in the first place. Considering that they worked just fine in Lightroom 2, it kinda makes one wonder.

You can see from the activity monitor screen shots that at the time this occured, the only other programs open were firefox (as I am using it now to type this) and my work's email client, Groupwise (which though I don't really like the program, does not need much memory to run). So it is obviously not a problem of not having enough available memory, or at least it should not be, since Lightroom is supposed to be able to run with only 2GB of RAM. So what is the problem? I am seeing this problem coming up enough times on the web with Google searches and people are all describing the EXACT SAME ISSUE that has been occuring since version 3.0. Now if this weren't a software issue, how probable would it be that so many people are experiencing the exact same issue in exactly the same way, on both Windows and Mac computers?

It seems to me that Adobe is overlooking a MAJOR issue, and on top of that, completely ignoring the many, many complaints out there. Seriously, all one has to do is google "lightroom 3 runs slowly with brush" and you will find numerous cases of the EXACT SAME PROBLEM that in every case, on what ever forum the problem is being discussed, a "resident expert" will try to explain that it just can't be the software, it has to be the users' system, and I have yet to see any actual resolution to this problem. If you don't believe me, try it.

Frankly, I am just distraught and disappointed right now. This seems to be a widespread issue that is completely just being dismissed. I'm fairly sure that I will receive numerous questions from others about "just what exactly am I doing, or how much memory is free, (for the record, with light room closed there are 2.67GB free for lightroom at the moment, which lightroom will try to use ALL of, and I do believe I explained exactly what I was doing in lightroom)" etc. What won't happen is someone continuing to follow up on these questions (it seems that all the employees in this post only asked more questions and offered no actually help... no offense employees, but you never really followed up much here after your initial questions, at least from what I can see on this thread... Not really the best customer service.) and actually providing some actual help. All that seems to happen is people either ask erroneous questions, or propose scenarios that when the user with the problem explains that said scenario is not an issue, everyone just shuts up or says, "well, I'm stumped." At least, that's all the help I've ever received from these forums...

Maybe if everyone is stumped, just maybe, the problem is actually the software. Just because a bug does not present itself in 100% of the systems in which a program is used, does not mean there is no bug present. It is foolish to ignore the pleas of your customers, that is, if you want to keep them.

Sorry for the long post, but really Adobe, what the heck is going on here?
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Steve Sprengel, Champion

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I'm a windows guy but from behavior of LR on my older PC, I would guess what is going on is that LR has asked the OS for memory or given some back and until the OS supplies or receives, it, by swapping things around to and from virtual memory, the program will lock up. This doesn't mean it is dead forever, just that the OS won't let it do anything while the memory is in flux. Can you see the memory counters slowly getting larger or smaller--in other words instead of CPU show us memory.

The reason why LR3 acts differently than LR2 is that Adobe tuned things differently for memory usage and speed, especially for slow things like adjustment brushes, from one version to the next and there is a tradeoff between speed and memory usage where your system doesn't have enough memory to hold all the adjustment brush-speedup data, so it gets swapped out to virtual memory and that slows things down by orders of magnitude or makes them seem to halt, completely. If you let it run for many 10s of minutes or overnight, does it eventually finish?

It's possible that there is something very non-optimal about how LR vs the OS are handling memory and getting in each others way. Maybe LR thinks it has 8GB to work with when it really only has a 2-3GB at most and so is caching much more brush data than it should.

Adding memory to the computer would probably postpone the trouble to more brush usages.

Another thought would be to get more memory and see if it works better.

Finally, if you have an image that you don't mind others seeing, upload the DNG of it with the metadata written to the image for all the adjustment brushes and others can see how slow it works for them if they try to add more "strokes".
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Benjamin Warde, Employee

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Hi Mark,

"Just because a bug does not present itself in 100% of the systems in which a program is used, does not mean there is no bug present."

Of course not. Unfortunately, it does mean it's very difficult to track down and fix. Thus all the questions. This continues to be an area of concern for us. As you say, however, I don't have anything useful to add at the moment. But all additional info does help, so thank you for your detailed report.

Regarding Steve's suggestion that you upload one of your problem files, it is unfortunately almost certainly not that simple (e.g., your DNG will probably perform just fine for me), but it's certainly worth trying. I will contact you privately with instructions for uploading a test file, if you wish to provide one.

Thanks,
Ben
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Mark Sheehan

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Thank you for your replies. My main concern was the lack of follow-up in many of these questions that I have seen throughout the web. A question gets asks, the person with the problem answers the question, and then further responses seem to consist of, "well if that's not the problem I don't know what it is," or simply no follow up whatsoever. It seems troubling to me that out of the many posts I have seen detailing this problem, there has yet to any inkling as to what may be occurring. Basically, I'm just disappointed that the forums out there have been a dead end regarding this (and pretty much any problem) I have had with Lightroom.

Unfortunately, due to the fact that the images I am working on are for my job, and consist mostly of copy work of other artists' work, I really can't in good conscience post the images that give me the most problems on the web, since I do not have the legal right to publish others' work without their consent (sorry forum users)... However, if this is something that would just be worked on by Adobe in house, I do not see any trouble with uploading the image. I will try uploading the image using the directions you have sent, but as I have explained I will not be able to add this image on a post here at the forum for others to see...

Thank you for your help.