Photoshop CC: 3D features disabled on Mobile Intel GPU

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
i was following a tutorial on youtube and came to a problem when it got to the step involving making the text 3d i clicked the 3d menu and it was grayed out, i looked in preferences and it was also grayed out..
why?

system info:

Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 1296 MHz
Built-in memory: 2975 MB
Free memory: 330 MB
Memory available to Photoshop: 1634 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
NumGPUs=1
gpu[0].OGLVersion="2.1"
gpu[0].MemoryMB=1295
gpu[0].RectTextureSize=4096
gpu[0].Renderer="Mobile Intel(R) 4 Series Express Chipset Family"
gpu[0].RendererID=10818
gpu[0].Vendor="Intel"
gpu[0].VendorID=32902
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="8.15.10.2869"
gpu[0].Driver="igdumdx32.dll,igd10umd32.dll"
gpu[0].DriverDate="20121004000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=0
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 - Intel Build 8.15.10.2869"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1024]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
Serial number: 92628405799919480259
Application folder: C:\Program Files\Photoshop\
Temporary file path: C:\Users\SOUADE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 450,4G, 175,7G free
Required Plug-ins folder: C:\Program Files\Photoshop\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Photoshop\Plug-ins\

Installed components:
ACE.dll ACE 2013/07/14-12:09:50 79.543790 79.543790
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/07/14-12:09:50 79.543790 79.543790
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/07/14-12:09:50 79.543790 79.543790
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/07/14-12:09:50 79.543790 79.543790
BIBUtils.dll BIBUtils 2013/07/14-12:09:50 79.543790 79.543790
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/07/14-12:09:50 79.543790 79.543790
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.116
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp110.dll Microsoft® Visual Studio® 2012 11.00.51106.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr110.dll Microsoft® Visual Studio® 2012 11.00.51106.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
PatchMatch.dll PatchMatch 2013/06/11-12:08:08 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Accented Edges 14.1.2
Adaptive Wide Angle 14.1.2
Average 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Bas Relief 14.1.2
BMP 14.1.2
Chalk & Charcoal 14.1.2
Charcoal 14.1.2
Chrome 14.1.2
Cineon 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Clouds 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Collada 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Color Halftone 14.1.2
Colored Pencil 14.1.2
CompuServe GIF 14.1.2
Conté Crayon 14.1.2
Craquelure 14.1.2
Crop and Straighten Photos 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Crop and Straighten Photos Filter 14.1.2
Crosshatch 14.1.2
Crystallize 14.1.2
Cutout 14.1.2
Dark Strokes 14.1.2
De-Interlace 14.1.2
Dicom 14.1.2
Difference Clouds 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Diffuse Glow 14.1.2
Displace 14.1.2
Dry Brush 14.1.2
Eazel Acquire 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Embed Watermark 4.0
Entropy 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Extrude 14.1.2
FastCore Routines 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Fibers 14.1.2
Film Grain 14.1.2
Filter Gallery 14.1.2
Flash 3D 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Fresco 14.1.2
Glass 14.1.2
Glowing Edges 14.1.2
Google Earth 4 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Grain 14.1.2
Graphic Pen 14.1.2
Halftone Pattern 14.1.2
HDRMergeUI 14.1.2
IFF Format 14.1.2
Ink Outlines 14.1.2
JPEG 2000 14.1.2
Kurtosis 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Lens Blur 14.1.2
Lens Correction 14.1.2
Lens Flare 14.1.2
Liquify 14.1.2
Matlab Operation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Maximum 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Mean 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Measurement Core 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Median 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Mezzotint 14.1.2
Minimum 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
MMXCore Routines 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Mosaic Tiles 14.1.2
Multiprocessor Support 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Neon Glow 14.1.2
Note Paper 14.1.2
NTSC Colors 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Ocean Ripple 14.1.2
Oil Paint 14.1.2
OpenEXR 14.1.2
Paint Daubs 14.1.2
Palette Knife 14.1.2
Patchwork 14.1.2
Paths to Illustrator 14.1.2
PCX 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Photocopy 14.1.2
Photoshop 3D Engine 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Photoshop Touch 14.0
Picture Package Filter 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Pinch 14.1.2
Pixar 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Plaster 14.1.2
Plastic Wrap 14.1.2
PNG 14.1.2
Pointillize 14.1.2
Polar Coordinates 14.1.2
Portable Bit Map 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Poster Edges 14.1.2
Radial Blur 14.1.2
Radiance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Range 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Read Watermark 4.0
Reticulation 14.1.2
Ripple 14.1.2
Rough Pastels 14.1.2
Save for Web 14.1.2
ScriptingSupport 14.1.2
Shake Reduction 14.1.2
Shear 14.1.2
Skewness 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Smart Blur 14.1.2
Smudge Stick 14.1.2
Solarize 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Spatter 14.1.2
Spherize 14.1.2
Sponge 14.1.2
Sprayed Strokes 14.1.2
Stained Glass 14.1.2
Stamp 14.1.2
Standard Deviation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
STL 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Sumi-e 14.1.2
Sumi-e 14.1.2
Summation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Targa 14.1.2
Texturizer 14.1.2
Tiles 14.1.2
Torn Edges 14.1.2
Twirl 14.1.2
Underpainting 14.1.2
Vanishing Point 14.1.2
Variance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Variations 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Water Paper 14.1.2
Watercolor 14.1.2
Wave 14.1.2
Wavefront|OBJ 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
WIA Support 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
Wind 14.1.2
Wireless Bitmap 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)
ZigZag 14.1.2

Optional and third party plug-ins:

Analog Efex Pro 1.0.0.5
BackgroundFilter 2.2.0.5
Camera Raw 8.2
Camera Raw Filter 8.2
Color Efex Pro 3.0 Complete 3.1.10.8263
Color Efex Pro 4 4.3.0.5
Dfine 2 2.2.0.5
FineStructuresFilter 2.2.0.5
HDR Efex Pro 2 2.2.0.5
HotPixelsFilter 2.2.0.5
Merge to HDR Efex Pro 2 2.2.0.5
Nik Collection Selective Tool 2.1.1.0
Nik Selective Tool 2.1.4.20903
Noiseware Professional 4.2.0.5
Portraiture 2.3.0.8
RealGrain 1.1.0.3
ShadowsFilter 2.2.0.5
Sharpener Pro 3: (1) RAW Presharpener 3.1.0.5
Sharpener Pro 3: (2) Output Sharpener 3.1.0.5
Silver Efex Pro 1.0.7.7979
Silver Efex Pro 2 2.2.0.5
SkinFilter 2.2.0.5
SkyFilter 2.2.0.5
StrongNoiseFilter 2.2.0.5
Viveza 2 2.1.0.5
Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE
Photo of khallil berrekkal

khallil berrekkal

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Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

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Your video chipset (GPU) is significantly underpowered, and your driver is over a year old (missing a lot of bugfixes and improvements).
Updating the driver from Intel's website might help - but the GPU is at the low end of mobile GPUs, and may not have the power to use the Photoshop 3D features.
Photo of khallil berrekkal

khallil berrekkal

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wait, so does that mean I can't do anything to be able to use photoshop 3d features??!?!?!!!
Photo of Chris Cox

Chris Cox

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You appear to be on a laptop (hence the mobile part of the GPU description) - in which case you cannot replace or update the GPU.
If you are on a desktop machine, then you would just purchase a new video card (most recent cards with 1 Gig or more VRAM will work just fine).
Photo of khallil berrekkal

khallil berrekkal

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Oh I see, so I can't install anything, I really wonder why adobe didn't make it possible for a bit old GPU to use 3D on photoshop, I don't really see why it'd be impossible for me, really sucks :( Because GFXing is really my hobby
Photo of Chris Cox

Chris Cox

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Because your older GPU doesn't have the features or performance necessary to use 3D in Photoshop.
Photo of khallil berrekkal

khallil berrekkal

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So the only possible way, would be going to a technician, pay some bugs and have him replacing my GPU, right?
Photo of khallil berrekkal

khallil berrekkal

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oh wait, nvm.. apparently it's impossible, only a few laptops have that possibility, like gamers laptops :(
Photo of hamza lori

hamza lori

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First you most update you graphic card, How !
ok, so simple, go to your pc, click right button and choose manage , then a window pop-up , choose device manager , go to your graphic card and click right and choose update drive software, it will automatically update your card.

second part open your photoshop go to edite-->preferences-->performance
then cheek use graphic processor. and click ok.

congratulation your 3D features will be able.

thank you
Photo of Chris Cox

Chris Cox

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No, that just gets updates from MIcrosoft - which are usually years out of date.
Go to the GPU maker's website to get the latest drivers.