Problems wiht 3d of Photoshop CC (video driver bug)

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  • Problem
  • Updated 5 years ago
  • (Edited)
Yes. I have a problem with the version. 14.1 X64.
I can't use the 3d cone, sphere, cube, etc.
Because my program stops.
I have a Sony Vaio.
i5 Intel.
ATI MObility Radeon HD 5470.
I was working perfect, but after the upgrade. Fail to work with 3d.
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Juan Tovar

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Posted 5 years ago

  • 2
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Juan Tovar

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- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-09-12T05:31:04.000000000Z

EventRecordID 52576

Channel Application

Computer dj_tovys

Security

- EventData

Photoshop.exe
14.1.0.401
5221ad21
atio6axx.dll
6.14.10.9756
4c98155a
c0000005
00000000007bac74
2740
01ceaf78516d0919
C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
C:\Windows\system32\atio6axx.dll
83c5d217-1b6c-11e3-ad80-c0cb38e5dfa9
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Chris Cox

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Your video driver is crashing. Most likely it just needs to be updated from the GPU maker's website.
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Juan Tovar

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Thanks Chris C. for answer my question.

Sony esupport say that only this laptop works with one driver.

ATI Mobility RadeonTM HD 5650 / 5470 Driver Release Date 8/04/2010 Version 8.672.1.3000

Other question.
Do you recommend that reinstall the driver again?

And photshop shows the next info about the VRam.
Vram available : 501 MB at 100%
Yesterday was 504 MB at 100%
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Chris Cox

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Your driver is over 3 years out of date. No, you really need a more up to date driver that fixes all the bugs. Please to go to the AMD website and get the latest driver.

The available VRAM can vary depending on how much is being used by the OS and other applications.
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David Dobish, Senior QE Photoshop

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Double check of course but I believe this is the driver you want.

http://support.amd.com/us/gpudownload...

I should also mention that this is a beta driver. Please use at your own risk.
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Juan Tovar

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Hello David.
I have a big problem with this program or drive.
Of Course, i am using Adobe Ps CC. But i can't use the 3d extension.
Because new upgrade of the Ps and let me out of work with this 3d.
Why?, i don't know. But i am stack in the middle of buy a 1400 bucks PC or change Photoshop to magix software.
The info of AMD don't say nothing to me, because Sony didn't upgrade this driver of ATI.
So please if your are interesting that i buy the annuity of Ps, tell me what i need to do.
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Chris Cox

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If you can't install the drivers from AMD - then you need to talk to Sony. They are preventing you from updating your software to fix bugs that they ship with their product (the old driver).