Photoshop.com: PROBLEMS UPLOADING

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Archived and Closed

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I upgraded to get more space. Did not get a confirmation email, it went through. I downloaded videos and they do not show up in the video gallery I created. When uploaded photos, stops at 99% and locks up.
Photo of Sheryl Hart

Sheryl Hart

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Posted 7 years ago

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Photo of David Dobish

David Dobish, Senior QE Photoshop

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I have asked someone from the PS.com team to contact you.
Photo of Richard Coencas

Richard Coencas, Senior Quality Engineer

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Hi Sheryl,
Can you send me your account ID (email address for this account) to rcoencas@adobe.com and I'll have someone on our team take a look at your account status and get back to you ASAP.

Thanks,
Richard

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