Elements/Lightroom: Problems printing using iMac with on Epson printer.

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  • Updated 6 years ago
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I have an Epson R2880 printer and currently have switched over from a PC to use an iMac with Mountain Lion, 9.0. In trying to print on the R2880, using Adobe Elements 11 and Lightroom 4.0, I am not able to get a close representation of the photo on the screen using all recommended settings. In looking at the Apple Center's support area, I learned that Apple has acknowledged a problem such as this over 1 month ago. What is the status of a fix? My photos do not come close to the colors on the calibrated screen, and the saturation/intensity is way off. Is there a fix coming to us soon?
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Stephen Schwiesow

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Posted 6 years ago

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Chris Cox

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The fix would be from Apple or Epson.

Photoshop and Lightroom print correctly on most printer and OS combinations - the exceptions are usually due to bugs in the printer drivers, or occasional user error in the settings.
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Stephen Schwiesow

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This is a post from another Mac / Photoshop user to support my post (from Apple Communities):

mirone
Re: I just installed mtn lion and when I went to print off some photographs using epson r2880 printer epson paper and ink, epson icc profiles and a calibrated monitor I sadly get prints that all the reds are way off, I down loaded the driver from Apple
Nov 19, 2012 6:31 PM (in response to mirone)
Epson replied
Thank you for contacting Epson regarding your Epson Stylus Photo R2880.
We have seen an increase in calls of users using 10.7/10.8 with darkness or color issues. We do know this issue is coming from Adobe programs and they are aware of it and have told customers to test this by printing a photo from Apples Preview program, something other than an Adobe program. So if you right click on a jpeg file and select "open with", choose Preview and make settings here and print, the print should come out more like you are used to seeing. If it comes out normal, then this will tell you the program is the issue and you will need to contact Adobe for a fix or an update.

I subsequently did a color test print with Preview from an exported photo from Lightroom 4. I used Color Sync to manage the color with my icc profile to match the paper. The color came out perfectly. I then printed the picture with LR having the application manage the color and the reds remain washed out with an unacceptable print.

So it looks like the problem is with Adobe, not Epson.
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Chris Cox

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We've been testing this for a while - and the problem is pretty clearly in the OS or the Epson drivers (note: only certain models have problems).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I checked with our print engineer. You should be able to get a more current form of the driver directly from Epson’s website.

It's *extremely* important to completely remove the older driver before installing the new one (i.e. actually run the uninstaller) because otherwise there will be old bits left behind and the new driver won’t work correctly.

The bug in the old driver only affects “Application Manages Color." Therefore, an alternative workaround is to switch to using Printer Manages Color and it will most likely print correctly even with the bad driver, but you may lose a tiny bit of gamut if you do that.
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Stephen Schwiesow

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Jeffrey,
I'm a bit new to Apple/Mac, and the Epson site says to use any Apple downloads. However, Apple has no downloads. Do you think Epson will have a downloadable driver from its website? Thanks for your help.
Steve