Photoshop CS5: “An unexpected and unrecoverable problem has occurred. Photoshop will now exit“ after updating to Yosemite MacOS 10.10

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  • Updated 3 years ago
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  • (Edited)
I have a new problem with Photoshop and I wonder if you could help resolve it as I am still using CS5.

Just upgraded my iMac 27 to OS to Yosemite version 10.10. Looked fine.

Then working in Lightroom 4.4 I tried to send a photo to Photoshop CS5 for further processing. Message came back saying I needed to download and install Jave ForOSX2014.001.dmg.

Did this.

Then tried again LR to CS5 and got very helpful message. “An unexpected and unrecoverable problem has occurred. Photoshop will now exit “ Quit

Tried opening CS5 directly......same result.

Tried opening iPhoto (OK) and sent an image to CS5 from there (used to be automatic by clicking edit) ...with the same result.

As I use CS5 all the time I’m a bit up the creek.

Any ideas?
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Ivor Toms

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
It appears that the OS updater is corrupting PS CS5 if it was installed prior to updating to Yosemite. It would be good to know if others have tried reinstalling after updating.

http://helpx.adobe.com/photoshop/kb/u...

If you want to try and reinstall, you can grab a CS5 installer here: http://helpx.adobe.com/creative-suite...

Or any older versions here: http://www.adobe.com/downloads/other-...

It's probably a good idea to restore your prefs, too: http://blogs.adobe.com/crawlspace/201...