Lightroom: Problems with payment

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  • Problem
  • Updated 3 months ago
  • (Edited)
Hi. There were problems with paying for the program. I paid a full package through the site, the money was debited. After that for this very package, he wants to write off money from the card from the phone. Why did it happen? And what to do? thanks
Photo of Юля Гаркуша

Юля Гаркуша

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Posted 3 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Please contact Adobe Customer Care regarding billing and payment issues.  We don't have the ability to handle those in this forum.  Thanks!

https://helpx.adobe.com/contact.html
Photo of Peter Baust

Peter Baust, Official Rep

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Your account associated with the email that you've used in the forum shows that you have a valid subscription.  Make sure you use the same Adobe ID to login on all devices.  Trying logging out and logging in again to be sure.  If that still does not work, can you please include a screen shot?

Thanks,
Peter