problems with lightroom cc develop mode blue rect instead of my photo

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  • Updated 3 years ago
  • (Edited)
hello, newly install lightroom cc (2015) and when i take an image from library to Develop mode instead of seeing the image, only see a blue screen with two diagonal lines, maybe I did something wrong I do not know .... note:'m learning to use LR for myself and any questions or suggestions is the thank you in advance
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Abelardo Diaz

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Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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That means the there is an OpenGL error occurred when Lr tries to utilize your GPU. Please check to have your GPU driver updated. https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html.
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Abelardo Diaz

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Lenovo 430
os. window 7 pro 64-bit
GPU. Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
RAM 8.00GB
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Abelardo Diaz

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and thanks for reply....
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Chris Cox

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What brand GPU?
What model GPU?
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Abelardo Diaz

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Intel(R)HD Graphics 4000
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Abelardo Diaz

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Intel(R) HD Graphics 4000