Problems with Elements 13

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  • Updated 3 years ago
I have had some major issues with the new Elements 13. So bad that I have requested my money back. Hopefully, Adobe can get these corrected. I am a user of Elements 12 and thought that the upgrade would be nice. Here is a small list of what is NOT^ functioning.
1) Organizer will not completely close out. It seems to always remain functioning in background and one must got o the system processes to shut it down. It took me hours to figure that out. Otherwise if you tried to use Organizer, the entire program would close.
2) Once I get it going, I found that the only way to change fonts was by shutting the program down and restarting it. That is not the way it should be functioning. It appears that now there is 2 step process on font selection and it causes the entire program to fully lock up.
3) When working with multiple files and attempting to watermark something, it only allows you to enter a few characters at a time before it locks up. Will not take the full wording you want. This is not an issue in 12.

These are only a few issues and there are more. I have removed this from my system and hope that in a few months you guys will have this fixed as I would like to use the new features. But for now, it is not worth the effort and/or the aggravation.
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Dick Shapiro

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Posted 3 years ago

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Rx Gx

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To these problems can be added:

1. Not able to launch the help function. Error returned: 'The application could not load a URL because there is no internet connection' inspite of active link and firewall permissions. Adobe support as useless on this as usual.

2. Not able to launch Panorama function and use open files. Error returned: 'Documents must be saved before they can be merged'. The same files in earlier versions of Elements do not create the same error.

This product is indeed shaping up to be a dud. I recommend staying with your earlier, stable and usefule versions