Elements 13: Problems using CanonScan9000F through WIA

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  • Updated 4 years ago
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Where did my access to Canon9000F scanner go with Elements 13. With my Elements 9 I could read in film & slides now only documents via WIA link. Have tried copying TWAIN plug in as suggested but to no avail
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alan cleugh

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the same system where Elements 9 worked with your CanonScan9000F?

If not, did the OS change? Did you install the scanner drivers?
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alan cleugh

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Elements 9 still works luckily I bought a new Elements 13 program.
Have copied TWAIN plug-in from Elements 9 as suggested by Adobe Help (the Help is actually wrong as it says the TWAIN driver is not in Elements 9 it is in my copy), have linked it to Elements 9 by "Preferences" in Edit command but can only access WIA driver. Elements 9 accessed TWAIN and WIA drivers.
The problem is that the WIA driver will not scan film!! So looks as if Ishall have to keep my legacy Elements 9.