Photoshop CC: Problems opening files after installing MacOS 10.10 Yosemite (video driver bug)

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  • Updated 4 years ago
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We recently installed Yosemite. Since then Photoshop CC freezes up unexpectedly and intermittently. Images open in camera RAW but not in Photoshop. Anyone else having similar problems? Any ideas as to a fix?
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Dirk Wierenga

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Posted 4 years ago

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Chris Cox

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Make sure you are using CC 2014, or have the WhiteWindowWorkaround plugin installed in CC.

MacOS 10.10 has problems with hangs/freezes when using trackpads and tablets, but not with mice.

We are seeing a large number of crashes in the MacOS open dialog, due to bugs in Apple OS code. But usually files either open, or crash in the open dialog. And there are some new video driver bugs that cause images to draw corrupted when using OpenGL drawing. We have been documenting all of this for Apple in their bug reports, and are waiting on fixes to the OS bugs introduced in MacOS 10.10.

Can you provide a little more detail on what you are seeing?
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Dirk Wierenga

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It opens a Photoshop file that is fragmented (in other words, only part of the image is showing). Yes, we do get updates so are in 2014 and we do use a mouse.
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Chris Cox

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OK, so you're seeing the video driver problems.
Turn off GPU usage in Photoshop's preferences, then restart Photoshop.

If you need to use the GPU features, then you may want to consider downgrading to a more stable version of MacOS.
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Dirk Wierenga

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Thank you. We are rebooting and will see what happens.
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Jules Skopp

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Chris, that did not help. I have turned off the GPU settings, restarted PS but the problem still remains.

It is not just the parts of the file not appearing but also fonts are behaving strangely. Please see the attached GIF file where I only click to font layers and they change colour from black to white (I didn't set them to black colour). Also if you notice the selected part at the top - that one is missing entirely.

This is getting critical - we tried to open the same file on multiple computers (both Macbooks Pro July 2014).

http://recordit.co/R75fYYqg4x
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Jules Skopp

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Adding another picture of files being messed up in PS: http://i.imgur.com/AV60ca2.png (this happened after drag & drop of a file)
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Chris Cox

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If you really need to get work done, you may need to install a stable version of MacOS (10.8 or 10.9).
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Trevor Smith

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This is what I'm getting in Photoshop CC 2014 and CC with Yosemite installed. How do I uninstall Yosemite?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can workaround the issue by selecting Preferences>Performance... and unchecking "Use Graphics Processor" and restart Photoshop.
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Trevor Smith

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Thank you Jeffrey, that seems to work!