Problems installing Elements 14 didn't find the serial number

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  • Updated 3 years ago
After installing on computer A redemption code came up I was allowed to insert numbers but not letters . There is printing on the back of the cd envelope a bunch of numbers but doesn't say anything about serial number . Where do you insert a serial number anyway . Any help will be appreciated there is nothing inside the box
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Les Winship

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Posted 3 years ago

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Chris Cox

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Did you enter the redemption code on Adobe's website as directed to get your serial number?
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Les Winship

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I tried but as I said the first box was all numbers that went in ok the second box had a capital letter, when i typed it nothing happened it would not type a capital letter in the box but the numbers did go in the box . This happened on all the boxes .

Les