Lightroom Classic: Problems importing/viewing Panorama images

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  • Updated 4 months ago
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I have noticed that in the past couple of builds for LR Classic Ver 8.1, I seem to be having an issue with Panorama Pictures, specifically those created on my Phone, a Samsung S8+ (Model SM-G955U) - I currently have the phone set up to upload  images after shooting to both Dropbox and MSC One Drive. I have always been able to import and open all pics from both these locations with no problem.However, over the past several weeks (which i think corresponds to the latest Upgrade dates) I now get an error message when importing, saying LR is having problems importing, the file may be damaged. When I go to the "PREVIOUS IMPORT" section under CATALOG in the LIBRARY section, the view is (see attached file LR IMPORT issue!.JPG) that looks like thisLR Import Issues 1JPG

The  on the upper right displays a message that says "Lightroom has encountered an error reading this file" The file, however, is in the folder where the import was targeted to, and is readable by other Programs, such as Microsoft Photos 2019.18112.20010.0 as well as Photoshop CC 2019. This page will not accept an upload of the file, despite the fact that it is only 2.57 MB (size 12252 x 2000 PIXELS). Here is a copy of the Properties from Microsoft Photos:

LR Import Issues 1BJPG

I can only assume it is a bug in the latest versions of LR Classic, as I never had problems in the past. 

You can see or download a copy of the file here:https://www.dropbox.com/s/4ud8mg1ubsyl6xw/2018111224_CottonwoodCanyonHiking-4.jpg?dl=0

I have at least 10 or 15 similar images with the same problem, can supply links for them as needed. 

Here 10 lines of my System config info, as well as a link to the full text file:

  • Lightroom Classic version: 8.1 [ 1200465 ]

  • License: Creative Cloud

  • Language setting: en

  • Operating system: Windows 10 - Business Edition

  • Version: 10.0.17134

  • Application architecture: x64

  • System architecture: x64

  • Logical processor count: 8

  • Processor speed: 2.5 GHz

  • Built-in memory: 32623.5 MB
  • Full File can be found at https://www.dropbox.com/s/dlnlklztn893om4/20190120_SysytemInfo.txt?dl=0
Does anyone else have this problem and is there a fix in the works?
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Donjerue

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  • Frustrated and the import fails are mounting

Posted 4 months ago

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John R. Ellis, Champion

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That JPEG imports into my LR 8.1 / Mac OS 10.13.6 without problems. It's metadata shows that it was previously modified by LR.  Are you sure you uploaded the right photo?

I just remembered that at least some Samsungs generate JPEGs that don't conform to the industry standard and that cause many programs other than LR to choke: 
https://forums.adobe.com/message/8693646#8693646

If you upload a sample photo that does cause LR to choke, I can verify this is what's going on.
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Donjerue

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Here is a link to another one: https://www.dropbox.com/s/eg7quc2m0qqnv9r/20190111_171646.jpg?dl=0 I just transferred it from my phone via bluetooth to my PC and then to Dropbox. I tride to import it, again, from my PC, but when the import window opens, it says "No Preview is available for this photo" and when I import it this is what I get: https://www.dropbox.com/s/rea7fge7lugdnj5/LR%20Import%20Problem%203.JPG?dl=0

.I have never had a problem importing into LR in the past with panoramas shot with this phone (Samsung S8+) and the fact that PS opens it no problem leads me to the conclusion that it's some sort of bug in the newer updates of LR.
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John R. Ellis, Champion

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I can't import that second file either into my LR 8.1 / Mac OS 10.13.6 or my LR 8.1 / Windows 10.

According to ExifTool and JPEGsnoop, the file doesn't strictly conform to the industry standard -- it is missing the EOI (end of input) marker, and it includes Samsung proprietary data at the end. This nonconformity doesn't trip up some programs like Photoshop, but it does Lightroom.

In the past, Samsung had other problems generating panoramas that prevented many programs from reading them, but they appear to have fixed those.  Of the programs I tested just now, only LR and ExifTool refused to read your JPEG because of the EOI nonconformity.

You could post a feature request asking that LR handle these files. But I'm skeptical that Adobe would bother to implement a workaround for a Samsung bug.  The JPEG standard has been well-defined for two decades, and it is the responsibility of camera and software vendors to generate conforming files.  Nearly all vendors get it right.

There are two workarounds:

- Open the file in Photoshop or another program and resave it. While the recompression will lose a tiny bit of quality, if you select "maximum quality", you won't be able to notice the difference.

- Try this script that adds the EOI and optionally strips the Samsung proprietary data: https://forums.adobe.com/message/8970284#8970284.  I haven't personally used the script, but I see others reporting that it worked for them.
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John R. Ellis, Champion

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Also, reading some later comments, it may be that it's the "motion panorama" setting that's triggering this problem.  You could try turning it off.
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Donjerue

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I don't believe I have Motion Pano turned on, bu I will check
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Donjerue

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Thank you for the info - I tried contacting Samsung, but as expected, they are pretty much useless....I will try that workaround. Not ideal, but if it works that will help
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Donjerue

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The Photoshop workaround worked, thank you. Will Try the script next