Lightroom: Problem with Tracklog

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I created a track on my cell phone for several photo sessions in California. Upon returning to North Carolina I loaded the photos and tracks into LR, but when trying to Autotag received the message "No Matching Photos." I tried to set a time offset, but when I selected the menu item nothing happened. I did notice that when I tried to autotag the photos LR started an "operation" (in the upper left corner) but nothing ever happened - that notification stayed up there - never completing - until I closed the program.
Upon examination I noticed that the tracklog had a time offset already built in. When I removed this the tracklog worked as expected in LR.
I can supply the logs if you need them
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Brian Scott

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Posted 7 years ago

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Ben Zibble, Lightroom Engineer

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Hi Brian,

Sorry you're having a problem, I haven't heard of this issue before. I'll contact you about getting that tracklog.
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Ben Zibble, Lightroom Engineer

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Thanks for sending me your tracklog file, it led me right to the problem. Unfortunately the best workaround for the time being is the one you found: remove the time zone offsets from the log file (or add a ":" between their hours and minutes). Sorry for the inconvenience.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This was fixed in Lightroom 5 or later.