Photoshop: Problem with monitor profile and image not displaying (update video drivers)

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I installed Photoshop CS6 and when i run the software for the first time (i m not sure if i m using the correct computer-scientific terms) there was a message "the monitor profile appears to be defective. please re run your monitor calibration software". I pressed either the option "Run anyway" or "Ignore profile"...the outcome was the same..the problem is that i cannot see the background of my working area even if i can see it on the layers tab on the right side.

I tried everything from visiting my monitor's website and downloading drivers for it, to calibrating my monitor in color management.. Now, when i run Photoshop the message at the beginning does not show up anymore but the problem with the background is still there..

Any suggestions about what else i should do? Does anyone else have the same problem?
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kleopatra papapetrou

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Posted 6 years ago

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kleopatra papapetrou

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To give you an idea of what i m talking about...
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Chris Cox

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Those are 2 separate issues:

The image not showing up means that you need to update your video card driver from the GPU maker's website -- you have an older driver with bugs in it.

The message about your display profile means what it says - that your display color profile is defective and needs to be replaced, and it sounds like you've already done that.
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kleopatra papapetrou

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Chris thank you for your message. Yes, monitor's profile is ok.

I downloaded the latest version of video card driver but I still have the same issue with image not displaying. Why do you think that this problem still persists?
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Chris Cox

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Where did you download the driver from?
You need the driver from the GPU maker's website.

And did you follow their instructions for installation (to prevent old bits from sticking around)?

For the time being, you can turn off the GPU features in Photoshop's preferences - but you'll be missing features and performance until you can get your video card driver updated to fix the driver bugs.
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kleopatra papapetrou

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Yes, I downloaded it from the GPU's website..


Yes, I followed their instructions. There are no previous versions of drivers left on my Local Disk.


I removed GPU features in photoshop's preferences and now image is displayed, as it should be.. what kind of graphics processor is photoshop using at the moment?

Do you think that the problem is in the specific Nvidia video card not being compatible with photoshop? Is this possible?
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Chris Cox

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With the GPU features turned off, you're still using the same card, but only the most basic graphics APIs.
With the GPU features turned on, it would be using OpenGL and OpenCL -- but those areas of your video card driver have bugs right now.

No, the problem is still with the driver software for the video card. You'll need to talk to NVidia to get the driver straightened out.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please try the trouble-shooting steps here:

http://blogs.adobe.com/crawlspace/201...

First disable "Use Graphics Processor" and restart Photoshop to verify it's a card problem.

If that fixes it, you can reenable "Use Graphics Processor" and set the Drawing Mode in the Advanced Settings to Basic, restart and see if the problem goes away.