Photoshop CS6: problem with scanning after upgrading to Mountain Lion (MacOS 10.8)

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)

After upgrading to latest version of Mountain Lion i've got a problem with scanning directly into Photoshop CS6.

on the previous Lion version when I wanted to scan something, i just opened Photoshop -> File -> Import -> images from device
then a new window opened up where I could choose the device I wanted to use, and then I selected the scanner (Canon CanoScan 8400F) and I could scan directly into photoshop.

Now with Mountain Lion when I do the exact same thing, it opens a window, but it's impossible to select any device, as the new window is just a plain white window, with 2 buttons on top to rotate something that isn't there.

hope someone can help me out, I can scan the normal way and then save that picture and open it in Photoshop, but it has worked before, so am I doing something wrong? or is this just a little bug

thnx in advance for the help
Photo of Arnoud Heijnen

Arnoud Heijnen

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Posted 6 years ago

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Photo of Paul Ferguson

Paul Ferguson, Photoshop Engineering Manager

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Official Response
Hi again,

Working with Apple engineers, we have identified the root problem of why the dialog appears blank when running Photoshop CS6 in Mountain Lion. Unfortunately, the fix for this is outside our control, so I cannot provide any information on when this may be fixed. I am still investigating possible workarounds, but at this point I am frustrated by this the same as everyone here is. I believe this will be fixed in the near future, but cannot promise anything.

To Alba: One possible solution is to use the VueScan TWAIN adapter in conjunction with the Photoshop CS6 TWAIN plugin (you'll need to download this plugin from I have heard that some users have found this to be a good way to enable scanners for which there are no native 64-bit TWAIN drivers available. This isn't an ideal solution, especially for people who are not currently VueScan owners.

To Hilda: I think the Epson comment was specific to TWAIN; many Epson scanners do work with ImageKit in 64-bit mode without needing to install any additional software. In Mountain Lion, you can confirm this by running the Image Capture utility application to perform scanning. Once Photoshop's problem is resolved, it will support exactly the same scanners as Image Capture does.

Again, I apologize for this situation. The last thing I expected when I implemented this feature earlier this year was to find everything so broken so soon after we released Photoshop CS6 (and not being able to fix it ourselves). Such is the nature of software development sometimes...