Photoshop CS6: black screen problem with liquify (ATI drivers)

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  • Updated 1 month ago
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  • (Edited)
when i tried to use the liquify function, i get a black screen just like in this picture. I'm using a Dell laptop Inspiron15R SE, i7, 8gb ram & ATI Radeon 7730.
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perng chuah

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Posted 6 years ago

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Chris Cox

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The ATI 12.4 driver has some known problems. You can downgrade to the 12.2/12.3 driver, or try the beta 12.6 driver with fixes.
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perng chuah

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Hi Chris. Thanks for the fast reply. Just wanna to know whether if you guys are in contact with the guys at Radeon to work on this problem? Will the bug be fixed in the very near future?
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Chris Cox

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yep, that's why the 12.6 beta is available :-)
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Phoe-toe-graph-fee

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Im having this same issue with the AMD 7990M with 12.6/12.7 :(
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Chris Cox

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Most likely there are bits of the old driver left behind, or the new driver did not install correctly. Check with ATI/AMD on how to clean up the driver.

Also, you want the 12.6 driver -- 12.8 has other problems.
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Stas Z

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Wait a moment, AMD Dual Grafics systems with same drivers (for example, Amd A10 + 7660G and 7670M) has no such problem. Is this meaning, that the problem is in Intel + AMD systems cooperating?
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jeganaath giri

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hello i am using inspiron 15r laptop and i am having this issue when i open liquify

This reply was created from a merged topic originally titled
black screen when using liquify function.
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jeganaath giri

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Chris mine is 8.9 version
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Chris Cox

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If you've updated to the latest driver from the GPU maker's website and the problem still occurs -- then you need to contact the GPU maker and get them more information so they can fix the driver bug.
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Patrick

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I also have the Dell laptop Inspiron15R SE, i7, 8gb ram & ATI Radeon 7730 and I have the same weird behavior. I am using driver 8.951 which is not the latest because the latest was acting very weird and Dell support told me to install this one...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That driver is too old. 12.8 is the last good driver. (The current/latest 12.10 does have issues).
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Patrick

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It's weird because on the Dell website I see 2 versions after mine.

8.951.9.1, A01 12/07/2012
8.982.6.0, A02 25/10/2012 1:53:59 AM
8.951.0.0, A00 27/04/2012 6:50:12 AM

The 8.982 had a lot of problem and the Dell support team told me to install the 8.951.0.0 version. Since then, a new version has been released and I haven't tried.

I don't understand 12.8... it's seem way off what Dell's version number are.
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Chris Cox

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You should not be getting updates from Dell, but from ATI/AMD.
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Patrick

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Do you have a link because I can only find from ATI/AMD a link to something to auto-installer and now to the drivers.
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Jeff Azoudis

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I am also using the Dell laptop Inspiron15R SE, i7, 8gb ram & ATI Radeon 7730 and have the same black-screen liquify problem. The AMD site cat not provide me an update to their radeon 7730HD driver, and instead it redirects me to the Dell site where I can find the driver.

After downloading several version of the driver (8.951.0.0 A00, 8.951.9.1 A01, and 8.982.6.0 A02) I still cannot resolve the problem. It's quite frustrating because I based my decision to purchase this laptop specifically on the photoshop system requirements.

To whom should I speak in order to resolve the problem. It would be much appreciated if Adobe could contact AMD directly since it seems many users are having the same issue for some time now.
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Chris Cox

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Adobe has been talking to AMD, and AMD believes this issue was fixed in their drivers several months ago.

You should be using the Catalyst 12.8 drivers (12.10 has other problems, which AMD is working on).

Also, don't forget to install the Photoshop updates as well (we fixed a bunch of other Liquify issues in the dot releases).
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Patrick

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This is what I have. I do not understand 12.8 driver cause It seem I have the version 8 which is not the latest but one version older...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go directly to the AMD website and download the drivers: http://blogs.adobe.com/crawlspace/201...
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Jeff Azoudis

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Hi Chris and Jeff, thanks for the quick response. It's still not working.

I've separately downloaded drivers 12.3, 12.8 and the 12.6 beta and tried them independently. No luck. I have performed all photoshop updates (13.0.1.1). I can only see the liquify screen when I deselect the "use graphics processor" box under edit - preferences.

Interestingly, my "detected graphics processor" in photoshop appears as AMD Radeon HD 7700 or 7730 instead of the HD 7300M that I actually have on my Dell Inspirion.

So far, my Dell experience has been a nightmare. Should I opt for a Mac next time? I'm curious if MAC users have had similar issues, or as many issues, to report.
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Chris Cox

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Something is wrong with the driver installs then. You'll probably need to talk to AMD about how to clean out your old drivers and get a clean driver install.
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Jeff Azoudis

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Problem Solved!

It was actually my Dell HD Graphics card (HD 4000) that was the problem, not AMD. The Dell driver needed updating. Dell issued an update in December. It was tough to finally get the install right (the driver update had to be downloaded three times from the Dell site because of corruption issues). The underlying problem was with the Open GL. The Dell update fixed this. Thanks for all the help!
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Chris Cox

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Actually, you should have gotten the update from Intel instead of Dell. (much more up to date at Intel)

Always go to the GPU maker's website, not the OS or system builder.
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haytham drawy

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der jeff i have the same problem on dell and if you dont mind can you give me the website which has the update for the dell graphic card ?
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Chris Cox

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Dell does not make GPUs. AMD, Nvidia, and Intel make GPUs. Go to the website of the GPU maker for your card/system, and download the driver updates. If you can't use the official updates for some reason (like some laptop makers lock down updates) - then you need to contact the system maker for driver updates.
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Milan Kostic

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Hallo Chris
Im in same problem like other guys
I have HP Pavilion Intel Core i73632QM CPU @ 2.20GHz 2.20GHz
I dont have idea which driver to download
i hope u can help me

Tnx in advance
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Chris Cox

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Go to the website of the company that made your GPU (ATI, NVidia, or Intel) and download the latest driver for your GPU and OS version.
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Markie Job

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Hello! I know it's been a year, but i had this same problem using a Dell Inspiron 15R SE. What I did to solve it was:
In Photoshop, go to Edit > Preferences. Under "Performance", disable the option "Use graphics processor" (Or something like that, i use a brazilian translation).
Then, you can use Liquify normally :)
Worked for me, hope it helps...
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Chris Cox

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That avoids the problem with your video card driver. But it would still be best for you to update your video card driver to pick up all the bug fixes.
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Akanksha Dixit

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It worked for me...n I m happy wid it...thanks a tonn Markie Job :)
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hgknews

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I have this problem AMD radeon ATI 3000. The last communication from AMD was on September 30, 2014 and it said fixes all bugs, It did not fix the problem,
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Chris Cox

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Contact AMD -- you may have bits of an old driver remaining, or there may be another bug in the driver that they need to fix (and will need more details from you to narrow down).
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Mark Payne

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Something is happening to me after I updated yesterday to latest CC.

It seems that now I have to lower the opacity in order to "alter" the current layer. Otherwise, it is telling me that my backdrop is preventing me from showing changes.
Oddly it seems to work after 80%, but this is not what I am accustomed to. I always use 100% before yesterday. What does opacity settings have to do with this update?

I read around and took the advice to turn off graphics processing, even though I've never needed to before the update. Did not work.

Simply, I am on middle layer and I need to see the top layer.
So I am "use top layer", mode "in front"... I believe that is the way I have always done this. Did something change?

Thanks for any support.
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Mark Payne

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It still works as I expect in my previous version CS5.

I may have missed something in the change logs, but I don't really read the fine print as much as I used to.

Is there a workaround, as I really do not want to use both versions like this.

thanks so much!
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Chris Cox

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This is a great conversation that's unrelated to the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Photoshop: problems using Liquify in CC 2014