Photoshop: CS6 Problem with image not displaying correctly on first load (Win video driver bug)

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
After install of Photoshop CS6 I had problems bringing up the first image as it would not show in the main viewer correctly. Resolution was to turn down the GPU in the prefrence, performance, graphic card to normal.
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Bruce Jastrow

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Posted 6 years ago

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Chris Cox

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OK, that means that your video card driver has a serious problem.

Have you updated the driver from the GPU maker's website?
And if it's an ATI card, have you rolled back to the 12.2 driver? (12.4 has problems)
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Bruce Jastrow

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Yes I have the latest driver for:
NIVIDIA GeForce GT 220
Driver Version 8.17.12.9573
Driver Date: 02/09/2012

The issue could center around the graphic card, but not the driver the solution like I stated is to lower the GPU performance.
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Bruce Jastrow

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Why, it's just as easy putting it to standard instead of advanced and that cures the problem. The reason for posting it was that Adobe help desk couldn't even identify the cause of the problem and was blaming everything from the third party plug-ins to the operating system. All I wanted to do is alert anyone having a similar issue what it could be.
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Chris Cox

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But the problem (a bug in the driver) isn't cured. You've avoided the issue by turning down the level of GPU code that Photoshop runs.
Unless someone tells NVidia about the problem (and has a reproducable case and can help them diagnose it), the bug is likely to go unfixed.
We haven't seen this particular problem here, so we can't help NVidia solve it.
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Bruce Jastrow

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There are others with the same problem that told me how to correct mine. This person had the same problem http://yfrog.com/kesxep and he is the one that told me how to fix it. I am not in the business of resolving problems between hardware manufacturers and software companies (if I was getting paid for it that would be different), but if I can find a solution that helps me and anyone with a similar problem I am obliged to share it, and that is what I have done. If Adobe wants to take up the challenge with NIVIDIA that is their businesses not mine, however I think they should be made aware of the issue and solution and in my own way this is what I tried to do.
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Chris Cox

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It's not something between us - it's just a bug in the NVidia drivers. And without someone who can reproduce the bug helping them, NVidia isn't likely to get it fixed. (and we can't fix it for them)
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Bruce Jastrow

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That is alright, but giving a person that calls your help desk (I spoke to an India representative for over 2 hours) the information on something they could try is better than what your help desk was doing to me, and just finally after a couple of hours he blamed third party plug-ins and just gave up:
Case:
Your Adobe ID:BRUCEJ67@PTD.NET
Your Case Number:0183235189

He had me do all kinds of modifications to my PC that I still have not recovered from, told me it was my upgrade, and then when nothing panned out told me that it was the third party plug-ins and that Adobe does not support third party plug-ins, therefore I should uninstall them and uninstall Photoshop CS6 then reinstall CS6. I might have bought this story had it been that when I installed CS6 I did not have the plug-ins installed and CS6 was acting this way (ok the GPU).

Now wouldn't it have been better for me and him if he had this information and would have told me that it may be your driver for your graphics card and here is one way to get CS6 to work if you can't resolve your graphics card or driver?

I think he and I would have had a more positive experience don't you agree?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Bruce,

Thanks for the case #. We'll follow up with support. The agent should have referenced this document:

http://helpx.adobe.com/photoshop/kb/p...

Which would have let him/you to the solution. Sorry about that.