Photoshop: Support scalable user interface UI for high resolution monitors

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I'm using a high resolution monitor(2560x1600). As a result, all the the toolbar fonts and menu fonts are small and hard to see. I do not want to lower the screen resolution as this would defeat the purpose of this monitor.. Will the new CS6 have the ability to increase font sizes to accommidate Hi-Res monitors?

Thanks

Ron Acevedo
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RONALD ACEVEDO

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Posted 8 years ago

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Robert Teague

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This reply was created from a merged topic originally titled
4k Monitor Support.


Experimental features only allows 200% enlargement for high resolution monitors (on Windows). 150% would match the operating system better. Currently, 100% is too small and 200% too large.
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Gunnar Bolmsjö

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Have the CS6 of most Adobe sw and this problem is really frustrating. Also, people starts to talk about is and it creates a sort of "bad PR" for a company like adobe. Time to fix it. Or the other way around, the problem will get worse. More and more such monitors will be used. So go ahead and do some work!
And, this issues is not either fixed or implemented. Or rather, shoulld we al work on 80 inches screens?
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Chris Cox

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It was fixed several months ago when Photoshop CC 2014 was released.
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Patrik Rederer

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I don ́t understand why it is always spoken from a fix. Where is that fix? It really looks like that this fix doesn ́t work right.
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Chris Cox

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It does work correctly for 200% UI scaling (which is what most high dpi displays currently need). We are continuing to work with Microsoft to enable more flexible UI scaling.
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Patrik Rederer

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So how is "working correctly" in your opinion defined? Just that this 200% function has been implemented or that it allows a good work flow?
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Robert Teague

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Chris, I'm going to disagree here. The operating system, in my case Windows 7 Ultimate, provides an override scaling of 150% and from my use with other programs on this monitor is perfect. My original complaint was that 200% is too much and that 150% should be the default to match the OS.
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Chris Cox

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The 200% scaling solves most of the known UI scaling issues on high resolution displays - and that is working well.
But again, we are continuing to work with Microsoft to allow more flexible UI scaling in applications on Windows. We have to work within the limitations of the OS, and we are working with Microsoft to address those limitations.
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jeff

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Sounds like the blog post Jeffrey posted a few days ago addresses a fix in Photoshop CC but I dont see anything about that in the linked post.

Jeffery was there a fix for CC? What about say CS4 (v11).
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Chris Cox

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There is a new feature in Photoshop CC 2014 to scale the UI by 200%.
That new feature, of course, is not available in older versions of the product.
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jeff

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Thanks Chris. Our Company has a downloads page on licensing.adobe.com. I guess the don't give you the latest version there in an ongoing basis bc I just put it on a new machine and its CS4 v11
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Chris Cox

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CS4 hasn't been "latest" since CS5 was released back in 2010 - and you're missing quite a bit (http://en.wikipedia.org/wiki/Adobe_Ph...). You need to have someone check your group license terms.
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Gunnar Bolmsjö

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It is not supported in cs 6 which is pretty new
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Chris Cox

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No, CS6 (13.x) is 2 major versions behind the current CC 2014 (aka version 15.x).
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Gunnar Bolmsjö

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Right, you got me buying the CC. But still, it is not fixed. First, using BR as a front-end to PS needs tele-lens on my glasses... then, open camera raw, which is part of PS despite whatever you say, is the same. So the core question comes back to: Is that the only thing adobe can come up with? I have to say that this was close to the ad by Red Bull which say "you get wings"... No, of course not. And it seems that my 31 inch monitor should be something like an 80 inch to make things readable.
A frank question and a frank answer please: Will these remaining issues, which seems to be monumental, be fixed at all, and in near time (within 6 months). As it is now I cannot recommend anyone to upgrade to CC. The benefit is minimal or close to zero.
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roland xp

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I don't understand why cant you guys fix cs6? my understanding is that you recommend to upgrade to cc 2014? Why?

we just paid a ridiculous amount for CS6 master collection and we have to upgrade?

where is the fix for cs6 and high resolution monitors?
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roland xp

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Gunnar, you know they are not going to fix it. I am going back and forth trying to get an answer for the past 6 months and nothing yet. Its ridiculous.

Their only answer is to upgrade to cc but just like you said I dont recommend that either. you shouldnt upgrade to CC 2014, because other than paying extra and some upgrades you are not going to fix your main problem which is the User Interface on high resolution monitors like 4k.
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roland xp

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Jeff, that is how exactly photoshop looks like on my computer. Its ridiculous
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Chris Cox

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UI Scaling is a new feature in Photoshop CC 2014. CS6 is two full versions behind, and will not get new features.
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roland xp

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its not like high resolution monitors came out last week. They are around for a long time and most Photoshop users who use your software professionally work on high resolution displays.

so you just coming up with the new feature, which shouldnt be really new, sounds pretty lame to me.
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roland xp

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I forgot that we have to go to 200% scaling in order to fix the photoshop small menu problem and at the same time make everything super big and unusable.

How about you take a screen shot of adobe cc 2014 on different resolutions and upload it here so everyone can see how big the rest of windows will be they upscale to 200%, before they listen to you and waste their money and upgrade to another useless version that really doesnt adress the issue?
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Frank Luedicke

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The "official" responses seem to suggest that the problem is solved or can be worked around with the Windows system settings. This is not the case in January 2015. CC Bridge for example cannot be used with high resolution monitors. Interesting though that Lightroom does not have the same issue.
Frank
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Frank, in another comment on this thread we mention that work on Bridge, which is a separate application, still needs to be done. This topic addresses Photoshop.
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Gunnar Bolmsjö

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This is absolutely true! CC is not a unified software family, which is confirmed by comments from Adobe that Br has close to nothing to do with Ph. This is of course nonsense as Br is a front end to Ph (do I really have to teach Adobe staff this?) and work in Ph and ill is input to InDesign, which also do not provide any working user interface. So the conclusion is that Adobe sell this as a Unified product (CC), but it is not so in reality, which is emphasized by comments from Adobe as well as performance in action. Amazing...!
Also, I want to point out that a proper way to start in Camera RAW is to open a file in Ph, which then open Camera RAW with the correct settings. This also indicates that Adobe should buy a high res monitor for staff at Adobe so they can see for themselves.
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christoph pfaffenbichler, Champion

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»This is of course nonsense as Br is a front end to Ph (do I really have to teach Adobe staff this?)«
And this statement seems to be impertinent and nonsensical.
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Frank Luedicke

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CC products that can deal with scalable UI are e.g. Premiere, After Effects, Lightroom. Photoshop and Bridge cannot handle a resolution of 2880x1680. In Photoshop even at a display setting of 200% and preferences set to large font size the display is near to unreadable.
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Chris Cox

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That resolution is not high res (~200 dpi) unless you're using it on a 13 inch display.
We are continuing to work with Microsoft to allow more flexible UI scaling on Windows in the future.
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Frank Luedicke

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again, it works for some CC products already and not for other products of the CC family.
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Chris Cox

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Yes, because some products don't need as much from the OS as Photoshop does, and some products are willing to live with the problems in the OS scaling APIs. Plus some products are dependent on other teams getting the UI scaling to work first before they can incorporate the changes. Getting UI scaling to work correctly on Windows is not as easy as it looks. That's why we're continuing to work with Microsoft to get the Windows scaling APIs fixed, or least come up with reasonable workarounds for known issues.
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Charles Avery

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I purchased Adobe Photoshop CS6 Windows full edition on 10th Feb 2015 and stumbled into this HiDPI resolution problem. Tech Software, the Adobe distributor refuses to refund my money and Adobe Customer Care does not want to know about the problem and will not support a refund of my money. Very poor form and says something about how they treat their customers. The product is faulty and the manufacturer is liable and the product is not fit for purpose.
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Rene Schmidt

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Love it. An endless series of removed comments, with vague, indefensible reasons given for the removal when in reality this thread simply points out how narcissistic Adobe (or at least this division) has become. The fact remains that Adobe is still selling this as current standalone version, yet haughtily tells you that they won't support it, nor do they ever have any intention of doing so. I wonder how long it will take for THIS comment to be removed?
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roland xp

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And I see you guys remove comments just because you dont have an answer to it. That is really disappointing
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your comment was removed for profanity.
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Patrik Rederer

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But not always comments are removed because profanity. Most times it comments don ́t suit they are removed as "off topic". Seems to be a lucky thing the removing tool for this site!
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Chris Cox

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Yes, when people post things that are off topic, they get removed from the topic - because the post is not contributing to the topic at hand. If someone posts something that needs it's own topic, then we branch the discussion to a new topic.
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roland xp

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If you read all the comments they go back to almost 2 years ago and people complaining about the same issues.

Seriously when are you guys going to fix the user interface problem on high resolution displays?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Read the official answer. HiDPI support for windows was added in Photoshop CC 2014. Your post was about Fireworks. You can provide feature requests for Fireworks here: https://www.adobe.com/cfusion/mmform/...

Thanks.
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roland xp

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I am talking about CS6. Why do you have to upgrade when we purchased the the master collection and paid a lot for it?

Are you providing the upgrade for free? I think if you provide the upgrade for free then it would be a fair deal but if you sell a software package and you dont provide a fix for it, which makes it unusable at our end, then you cant expect your customers pay more than what they paid in order to get their software fix on high resolution displays.
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roland xp

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You are not even answering my question and the answer you provide does not relate to what I am actually asking.

My question is how to fix CS6 on high resolution displays and your answer is to upgrade to a newer version. but in order to upgrade we have to pay more, CORRECT?

So what is your answer knowing that me and probably many other people as well, dont want to upgrade and pay you more in order to fix this problem.

What ever you already sold needs to be fixed. That is the end user license agreement. The software needs to be usable, otherwise you shouldn't charge for it.

So the question is how can you help?

or are you going to loop around the same answer over and over again?????
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Chris Cox

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Again, the UI Scaling on Windows feature was added in Photoshop CC 2014. CS6 is two full versions older than CC 2014, and will not be getting new features.
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roland xp

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AND AGAIN THAT IS NOT A GOOD ANSWER.

First of all I dont think that would be a major upgrade for adobe to provide that kind of update to their software. Specially when they sold the master suit for over 2 gran in the first place, adobe needs to provide that kind of support.

Second of all, its not like that back in two years ago when CS6 came out, there weren't any high resolution screens in the market. So knowing your market and customer base and at the same time not considering the fact that you guys didnt factor in, that most of your customers, specially photoshop users, might be using higher resolution screens, tells me that you guys arent doing a very good job

And third, if you aren't providing that kind of update to adobe products to support high resolution screens, then you shouldn't provide any update period. Not too long ago there was an update for cs6 master suit that was more than 600 megs of data when I downloaded completely.

So you are saying CS6 doesnt get that update but at the same time you guys provide a massive update to your software. And to be honest I didn't even notice the difference that what was changed after the update was complete.

So how about you guys provide the right update for your customers instead of just a massive 600 meg update that no one would probably notice?

To me it seems that adobe wants to pocket in additional sales and force its previous customers, that even though they paid a lot for their software about 2 years ago, they still need to pay more to upgrade.

Because ADOBE DOESNT WANT TO FIX ITS SOFTWARE ISSUES.

How about you forward this to your boss instead of just looping around the same answer and repeating yourself and wasting my time and everyone elses time that is not really helping anyone?
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roland xp

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And again update to CC 2014 doesnt help me and everybody else who already purchased your product and paid a lot of money for it.
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Patrik Rederer

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I use CC2014. I can ́t use the 200% scale feature because it does scale up way too much.
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Robert Teague

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Agreed, that is the reason the OS provides 150%.
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Chris Cox

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Again, we are continuing to work with Microsoft to support more general UI scaling on Windows. The existing 200% scaling does address the needs of most high res displays, and especially the surface pro displays.
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Robert Teague

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Chris Cox, unfortunately, most of the complaints seem to be related to the fact that 200% is way too much scaling. I recognize that CC 2014 seems to draw it's own menus, rather than relying on the OS, but to choose a value that is no where near what the OS has natively doesn't seem to make sense.
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Robert Teague

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I do want to thank Adobe on one thing. Prior to the 2014.2 update, the use of the TKAction panel (custom panel) was almost unusable. Now, the controls scale to fit the host. Great work on this. Thanks.
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roland xp

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You know by saying upgrade to CC 2014, you might as well say wait another 2 years and probably in 2016 we will have another software that will be a lot better that what we currently have.

Because right now you cant really fix any problem.
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roland xp

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I will write about this and they way you guys provide support and solution to your customers on my blog.

We will see if that is going to get your attention then
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Rene Schmidt

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Roland, we get it that you are mad. We also get that you are using CS6, and you will not see a fix (that's like asking Ford to fix the faulty wipers in your '82 Mustang). This discussion is about CC2014 and the problems that exist for that version. You and your 60+ messages last night totally was blowing up my phone, and I just want to state for the record that at this point you are simply being petulant and annoying. Please stop.
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Shawn Joyce

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http://www.danantonielli.com/adobe-ap...

This tutorial worked for me
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Michelle Bartels

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Thanks for posting, Shawn! Do you think creating a manifest file for Bridge would work as well? The only manifest file in the Bridge folder is Microsoft.VC90.CRT.manifest.
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roland xp

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just an update for the rest of people who follow this blog or forum or what ever it is that adobe is providing.

Chris recommends to upgrade to CC 2014 but if you read their other blog people have problems with the CC 2014 as well. If you want to fix the problem then you have to go to a 200% scaling on windows. But guess what, everything will be so gigantic that is not even usable for the users.

You can read about it here http://feedback.photoshop.com/photosh...

Dont waste your money on CC 2014.
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roland xp

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Jeffrey you mentioned dont swear on this site.

seriously, how about you provide an answer other than just the usual 2 lines that seems more like copy and paste.

I think users put a lot of their time writing about their frustrations here.

How about you do the same thing and answer their questions properly other than just a short answer?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Roland, please read the thread. I have answered your questions previously as responses inline to other customers. I looked up your account and don't see any case notes or registered products. Is it possible they're under a different Adobe ID than you're using to post here?
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Gunnar Bolmsjö

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Well, the issue is not really fixed. Bridge CC as well as Camera RAW does not have any solution on the problem. Running CC and win7 with a 31.5 inch DELL monitor (4k). It is surprising to say the least that a company like Adobe ignore their own products to be developed in line with customers preferences and technology developments in general. Also, 4K monitors are out on the market at lower prices now and for smaller screens so the problem is getting worse. For a 24 inch screen I would need a microscope to see and read the text in Bridge CC. Nice!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Gunnar, Bridge is a different product - but yes - it does still need to updated for HiDPI. The latest version of Camera Raw supports HiDPI - http://labs.adobe.com/technologies/ca...
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Gunnar Bolmsjö

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OK, tried this but where do I set the UI setting for camera raw? Cannot find any such setting which is needed. Still the same tiny UI. Only a kid with a supersharp eye can use the software. And actually, in the program management application window for CC, the letter and other info while installing, is so tiny that it is virtually impossible to see what is going on.
Anyway, I couldn't find a way to use this new feature to be able to use the sw camera raw in a proper way.
Also, in windows, there is a setting "Custom" for the scale. People complain that 200% is too much. I set it to 175%, which is pretty OK for a 31,5 inch display
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Rene Schmidt

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Of course, setting the window scaling at 175% totally defeats the purpose of even HAVING a high-rez display in the first place. Not exactly a good solution just to be able to use the software.
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Diane Lewis

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This reply was created from a merged topic originally titled Total frustration.

Why does Chris and Jeffrey Tranberry delete so many comments? This in itself is an indication of a major problem in an area. If this is deleted, I'll try to find the next level of management. There are many customers upset with Photoshops lack of response to just wanting a viewable size font on a HiRes monitor. We are continually being told this is a new feature. We only want what was taken away not something new
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Diane, I've only removed one comment where another customer used the F word.
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Diane Lewis

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Are you looking at the above image. I see no profanity in it at all.
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Diane Lewis

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This is a screen shot of the email I received. Please explain.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Diane, That dialog/message is from the GetSatisfaction platform used for this site. You'd have to ask them how the algorithm works.
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Rene Schmidt

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Diane, I would get that exact same message, no matter what was in the message. I have a screenshot of that message when the only word in the message was "Adobe". Oh, the irony.

I was able to get past that by logging out and back in.
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Diane Lewis

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Thanks....dealing with company is past frustrating. I'm sure this comment has profanity in it also. 
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Rene Schmidt

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To Chris, Jeffery, et al:

It has been officially stated that, and I quote, "The menu font size in the 2014.2.x release of Photoshop CC is determined by the operating system settings."

I dispute that statement as being blatantly false, and here are MORE screenshots to back my assertion. Yes, this is the most current version of CC2014. You will not that OTHER CC apps scale up just fine.

I am curious to see if there will be ANY official response whatsoever to this entry.

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Rene Schmidt

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I love how when ONCE AGAIN, I post screenshot proof of my assertion, that there is zero response from Adobe representatives.
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Robert Teague

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I believe the menu items themselves are system drawn, while the menu bar isn't.
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Roy Swoboda

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Seriously.....??? Let me get this straight.... I JUST bought the new Lenovo yoga pro.... and I cannot run my photoshop on it, because it is too small to see, and Adobe has ZERO plans for a fix...????
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Chris Cox

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See the previous responses. 200% UI scaling was already added in Photoshop CC 2014.
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Alysia Stark

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Hi - My head is swimming in this post. I have running CC - current version. Can you please point me to instructions on how to do this? The tiny buttons are driving my eyes crazy. Thanks!
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Chris Cox

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The instructions are linked in the official answers at the top of the topic.
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Alysia Stark

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Where? This link: http://news.microsoft.com/2014/05/20/... ? There is nothing there.
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Alysia Stark

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If you read this thread: https://forums.adobe.com/thread/1323412 from December, it would appear that there is still no way to scale the UI in Windows (I'm running 8.1).
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Chris Cox

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Apparently the blog link from Jeff's post has gone stale.
And the user forum topic you linked was from 2013, before Photoshop CC 2014 was released.

In Photoshop CC 2014's preferences, under "experimental features", enable the 200% UI scaling, then restart Photoshop.
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Alysia Stark

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A. Sorry - I did not catch the year in my link. Still getting used to the fact it's 2015. :)
B. Wow. Holy cow -- it goes from microscopic to ridiculously huge.
*sigh
Couldn't there have been a middle ground, somewhere? :/

Anyway - thank you..... I think. :)
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Alysia Stark

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I guess that's why it's "experimental." ;)
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Chris Cox

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Yes, and we are still working with Microsoft to address the OS issues that are needed to allow more flexible UI scaling.
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Alysia Stark

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Thank you for your incredibly fast replies.
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Robert Teague

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Perhaps, instead you try to simply implement Microsoft's recommendation - that is 150% as the OS implements it. You keep pushing the problem back on Microsoft when the problem really is Adobe's. Once again, 100% is too small, 200% is too big .... perhaps Microsoft was right - 150% is optimum.
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Chris Cox

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Again, the current Microsoft UI scaling is not usable - the OS APIs have serious problems. 200% scaling works well for the majority of high resolution displays that are 200% the resolution of more common displays (200 dpi vs 100 dpi). And it took significant work from Adobe and Microsoft to get 200% scaling to work correctly.

We are continuing to work with Microsoft on the Windows API issues so we can achieve more flexible UI scaling on Windows in the future.
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Robert Teague

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Chris, it is usable. I use the default 150%. Quit placing the blame on Microsoft. Adobe chose to use user-drawn menus for Photoshop instead of using the OS defined menus like Lightroom.
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Chris Cox

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No, the OS APIs do not work correctly -- that is why we have been working with Microsoft to fix those APIs, or at least find workarounds for them. Unfortunately that is not a quick process.

Um, no, Photoshop uses OS menus in most cases.
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Liana Popa

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@Robert, what do you mean by "the default 150%"? Where do you set this?
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Robert Teague

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Right click on the desktop and select "Screen Resolution". Then click on the link that says "Make text and other items larger or smaller". You will then have 3 choices, 100%, 125% and 150%.
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Robert Teague

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Unfortunately, while the drop down menus in Photoshop respect the choice the menu bar itself doesn't, and neither do the buttons. Adobe has given us 200% in the experimental section of the preferences, rather than making the menu bar and menu have the same settings.
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Liana Popa

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Thank you so much for the quick response Robert. You're right, menus look ok, but buttons and menu bar don't. I have been reading about the experimental section of the preferences, but I don't see that option. I go to Edit --> Preferences --> there's no experimental features, or anything similar to that..

Only options are: general, interface, file handling, performance, cursors, transparency & gamut, units & rulers, guides,grid & slicers, plug-ins, type, 3d
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Robert Teague

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You need to have Photoshop CC I believe. It's the next to the last item in the preferences menu.
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Chris Cox

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The new feature is available in Photoshop CC 2014.
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Chris Cox

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Also, making the menu bar scale separately was a customer request after they had been using the 200% UI scaling feature.
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Corey Maglothin

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I have Photoshop CS 6 extended

is this out of date as well?
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Chris Cox

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Yes. The new UI scaling feature is only in Photoshop CC 2014.
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roland xp

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You guys have the worst customers service
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Diane Lewis

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FYI: per Adobe, Seeing the menu is now "new feature".
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Paul Walde

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I just got a new computer and CS6 Master Collection. Do you guys have a fix for this scaling issue yet?
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Chris Cox

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As already explained, there is a new feature in Photoshop CC 2014 for UI scaling.
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Paul Walde

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Um, I just purchased an $600 software package CS6 not CC. Didn't know this was a problem until today. Unreal....
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Paul Walde

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What about the the rest of the suite. Is this fixed in the new versions?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Paul, You can return your product if you just purchased your product.
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Paul Walde

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Thanks Jeffery,
This is stunning, that a company would rather have customers return a product rather than fix a problem.
My collaborators are all using CS6 and Premiere for CC is not compatible.
(Edited)
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Rene Schmidt

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Paul, while I commiserate, you are using CS6 - technically a legacy application, and you will **not** see a fix (that's like asking Ford to fix the faulty wipers in your '82 Mustang). This discussion is about CC2014 and the problems that exist for that version.
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Patrik Rederer

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The UI scaling of photoshop CC is no feature. Its more like a work around. And it does not function well.
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Diane Lewis

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That is my biggest complaint that being able to see a menue or read a font SHOULD NOT BE A NEW FEATURE!
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Patrik Rederer

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I have to say that I am not satisfied with the UI scaling of Adobe Photoshop CC. It is only a 200% version of the old UI.
Because of that I will stop my adobe creative cloud account till this problem will be solved in an acceptable manner.
And this could take some time :-)
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Chris Cox

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We are continuing to work with Microsoft to solve the OS issues so we can allow more flexible UI scaling.
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Patrik Rederer

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I do realy trust in your words that you are working with Microsoft to solve the OS issues. As soon as it will be solved you will have me back as a paying member of the Adobe CC Suite.
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Robert Teague

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It's not Microsoft's issue. Adobe chose to implement their UI in a non-standard method. Microsoft has provided a method within the OS to scale objects - it's 150%. But, Adobe has decided that they know better.
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Chris Cox

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Adobe worked with Microsoft to implement as much as we could given the state of Microsoft's UI scaling APIs. We are continuing to work with Microsoft to fix additional issues in Microsoft's UI code so that we can implement more flexible UI scaling.
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Rene Schmidt

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What about your OTHER Adobe apps that work just fine, Chris?
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Chris Cox

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Other apps either are putting up with the bugs that we encountered, or don't do nearly as much (or as accurately) as Photoshop does. Microsoft is well aware of the problems, and we are continuing to work with them to solve or work around the OS UI scaling issues.
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Rene Schmidt

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Look at my screenshots that I've posted more than once. Looks like the other apps don't have these UI scaling issues.
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Rene Schmidt

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And I wish this platform allowed images in responses. Grrr.
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Chris Cox

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Your screenshots have nothing to do with this issue. Again, Microsoft is well aware of the problems, and we are working with them to get the OS UI scaling issues solved or worked around.
If you do not see or understand the problems - then it just means that you personally are not seeing or understanding them. Application and OS authors do see and understand the problems, and are working together to get them solved.
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Rene Schmidt

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My screenshots show very clearly that MOST Adobe apps scale properly based on host OS settings, and that Photoshop, when running concurrently does not. How does that have nothing to do with this issue?
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Rene Schmidt

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And I repeat, at risk of being removed again, that from the perspective of the end users, the customers, that my screenshots illustrate very clearly the issue at hand. The answer that it's a Microsoft issue would only hold water if all your apps behaved thusly, then, by extension, the problem lies with how Photoshop handles/implements the API's, correct?
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Chris Cox

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No, it means that some apps are not using the same APIs, some apps draw all their own UI (and avoid some of the issues), and that you are missing the problems that we (and Microsoft) know exist in other applications.
All you can show is that you do not see the problems - yet Microsoft and other developers DO see and understand the problems. Logically, Microsoft and application developers know a lot more about what is going on with the APIs -- and we're working together to get those OS issues solved or at least find reasonable workarounds. This is a much bigger problem than you seem to understand, and it can't be solved instantly.
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Diane Lewis

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"instantly"???? I can listen to you tell every new person who buy a HiRez laptop the same thing 90% of the time. But, come on, 3 years of complaints has far exceeded your "instantly". I try to only follow everything these days since all of us that voice our opinions are usually deleted instantly. I notice you still have your smiling face aviator....they must pay you some really big bucks. Have a nice Friday night.
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Patrik Rederer

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Chris, I have Adobe Suite CC for 12 months now. When I started one year ago I had this problem with Photoshop CC UI scaling. Then you said that you are working with microsoft to solve the problem.
I wonder how long you would like to say this sentence to frustrated customers like me.
For years and years?
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Yak Chizi

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We appreciate the problem "can't be solved instantly" on earth, but certainly not around some black hole where time almost virtually stops.
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Gunnar Bolmsjö

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In reply to this conversation I still don't get it working OK with Camera RAW and Br. OK, I know that Bridge is not Photoshop, but as a user I see it as a front-end and in this way connected to Ph. Same with Camera RAW. (I am running CC). In Br you just don't see anything of the text unless you are less than 10 cm from the monitor. Amazing! It was small before, but now... Same with Camera RAW. All gest smaller except the view part for the image which is big. Wow! And other products like InDesign (OK, no Ph again), but the UI is all wrong. The text in the "header" on the top with "File", etc is unreadable, while other parts get bigger adapted texts. And this is Adobe... Employ some more programmers who knows what they are doing! I pick up these cases during some classes just to demonstrate bad examples of HMI and bad programming. But for that purposes, this works!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are your running Photoshop CC? or Photoshop CC 2014 (v2014.2.1)? What version of Camera Raw are you running? What OS/version are you running on?
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Gunnar Bolmsjö

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All CC Apps.
Photoshop:
version 2014.2.1
20141014.r.257 x64
Camera raw 8.7 beta

computer / OS: win 7 latest update, display setting is 175 % scaling
monitor: Dell UHD 31.5 inch

Photoshop works OK, but: Br and Camera raw is in the work-flow and does not work in a proper way.
Also, Apps like inDesign should also, as all Adobe product work to fix this issue. This is not what users expect.
Also, All people do not have eyes like a Jet Pilot.
And, buy some monitors and check for yourself
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Gunnar Bolmsjö

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Hi again, one more issue in this terrible issue: it was told by someone that there was a fix in a releas candidate for Camera RAW. It did not work, or at least, there was no way to get a proper UI for this issue. Same sh-t. There were some icons in the lower right. I had to do tries and error as the text popping up was not readable, and the icons so small I couldn't see what the were telling me. Seems like we all have to get back to the old style of pixelized scrambled monitors. Or?
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Rene Schmidt

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Just set your monitor for lower resolution.
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Gunnar Bolmsjö

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I know that I can do that. But why did I pay for a high res monitor and excellent factory calibration of the colors, and work with a consumer software of lowest quality? Maybe the latter is the problem. We have to start working with other sw...
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Patrik Rederer

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Rene, this is a good one! If it all that theme wasn ́t so serios, I could laugh about it.
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Gunnar Bolmsjö

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Hi again... The workaround on the Br -> Camera RAW -> Ph issue is as follows: Download a release candidate for Camera RAW. Them in Br, select the files you want to work with and open in Ph (not Camera RAW). The files will first open Ph which automatically open Camera RAW with all files, and the correct scaling for the setting in Ph.
But again, it seems that Adobe should buy a UHD monitor to actually work out how it looks like and do some testing. Br is not a working App in the work flow. There are quite many glitches where this don't work in a proper way. As said before, the text sizes is supersmall and a magnifier is needed. And it is not in sync with other apps. Seems that this App is to be faced out? or am I wrong?
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Francisco Llenas

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Why is adone still selling cs6 since they wont ever support high res monitors? We just bought cs6, coming from final cut, and it is unfathomable what Adobe has done.
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Gunnar Bolmsjö

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Hard to say, but it is quite clear that CC is not a unified software. Lack of skills and competence. Remember the fall of Nokia
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Patrik Rederer

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Gunnar, I think it ́s a fantastic comparison with NOKIA. Finally that happens to all dinosaurs...adaption or extinction :-)
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christoph pfaffenbichler, Champion

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»Why is adone still selling cs6 since they wont ever support high res monitors?«
Because some people do not want to take part in the Cloud Licensing model, I guess.
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Patrik Rederer

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But cloud licensing is also an advantige: e.g. I am not satisfied with the solution of high res monitor support in Adobe Photoshop CC; Conclusio: I will cancel my cloud account by Dec 2014. I think the cloud makes it more dynamic. I, as a client, can directly act by canceling the product till I am satisfied again or search for an alternative software.
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christoph pfaffenbichler, Champion

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I dislike the Cloud Licensing model.
I know that for some users it may actually be economically advantageous and for you it is an opportunity to give Adobe feedback.
But what are you going to use instead of Photoshop for image editing in the meanwhile?
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Patrik Rederer

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The question is what is the alternative of canceling my account: A software which is only uable by a magnify glass + pay a lot of money every month for it. I will use an old version of Photoshop in the meantime. But I understand that this won ́t work for every user.
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Yak Chizi

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Francisco, in response to your question "Why is ado[b]e still selling cs6 since they wont ever support high res monitors?" I shall say they sell because they want more profit while hoping their CS6 customers won't speak up or complain.
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Rene Schmidt

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You will note that Adobe is rather quiet on this point.
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Yak Chizi

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Good point, Rene! The "answering machines" to this question do not have the answer to it, so Adobe representatives can't simply copy/paste the answer again and again, pretty much like a machine, without contemplating the questions.
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Scott Stadler

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I just bought CS6 as an upgrade to my older version of CS5. I did this speaking to an Adobe Sales. I specifically stated that I was using a 4K monitor and was excited to use some of the new features in Photoshop. How can a company fail to support high res monitors on a product that they sell as the current non cloud-based version in 2015? I am faculty at a large university and after reading the posts on this forum it would seem that Adobe just doesn't get it. Universities are where you got all your initial support and following. I will definitely tell all my colleagues about this issue and Adobe's indifference to supporting it. Most of my colleagues have no way to use a CC account as we use purchasing departments to buy specific items. It seems to me that forcing folks who use high res monitors to use the band aid fix in CC-2014 that it makes things better. All I can say is that no company is too big to fail, especially one that grew on the backs of its users.
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Chris Cox

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High resolution displays were not widely available back with Photoshop CS6 was written (even mac Retina displays came out just after). Plus CS6 is two full versions behind the current release of Photoshop.

Adobe already implemented the support as soon as we could. On MacOS that was Photoshop CS6 (in an update), and on Windows that was CC 2014. Plus we're still working with Microsoft to work out the OS issues need to allow more flexible UI scaling on Windows.

You don't expect a 2015 engine in a 2009 truck.
And when the road isn't done yet - you either don't drive on it, or expect a rough ride.

BTW - there are enterprise and educational licenses available for universities to use the latest Creative Cloud versions of Adobe software.
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Scott Stadler

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Is CS6 the most current stand-alone product for Windows? This is what I was told by your sales team this month. CS6 was officially released in BETA March 2012, not 2009 as your analogy suggests, and by your own salesteam's statements it is still the most current version for a stand-alone product. Not everyone who has a computer with a hi-res screen has continual cloud access, but they would like to still use Photoshop productively. Many scientists and photographers take their laptops with them to edit their work using your product in the field. As such, you really need to support the products you sell, fully and stop trying to blame others e.g. Mircosoft. It's your product, and it has a problem. Fix it with an update like CS6.1
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Chris Cox

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No, CS6 is two full versions behind the current version of Photoshop (CC 2014).

You don't need continual network access to use Photoshop CC - it's a product that runs on your local computer, just like every previous version of Photoshop. You only need occasional access to update your subscription status.

Photoshop CS6 will not be getting any new features. Again, it's two full versions behind the current release.

And yes, it was issues in the Windows OS that prevented UI scaling from happening earlier, and prevents more flexible UI scaling from happening yet. That is why we are continuing to work with Microsoft to address the OS issues.
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Scott Stadler

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OK so since I just purchased CS6 from Adobe earlier this month for $449, is there any way you can allow me to exchange for the CC product? I was led to believe that I was purchasing the most updated version.
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Scott Stadler

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Since I am using a Hi Def display, this seems to be the best solution for my issue.
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Chris Cox

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I cannot do that myself, but I'll try to connect you with someone who may be able to help.
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Scott Stadler

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I appreciate that Chris. Do you need any additional information from me to facilitate this?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Scott, we have enough info. I'll have an agent contact you.
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Scott Stadler

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Hi Jeffrey, I took care of it. Adobe Customer service credited my card with the CS6 price after I inactivated it. Then I purchased 1 year on the CC. Thanks for looking into this. BTW I used the Edit/Preferences/Experimental features /scale UI 200% seems to work for my system.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great. Thanks!
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Shawn Joyce

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To make CS 6 work on high res monitors, I followed this tutorial and it works on my computer for several of the cs6 programs:
http://www.danantonielli.com/adobe-ap...
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Higgs Group

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Shawn, thanks for the link. It has fixed both Adobe products and a bespoke piece of software too
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Yak Chizi

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Too many comments here (some irrelevant) with no straightforward correct answer, so I hope I get one asking it:
I run PS CS6 on Win 7 with DPI 200% and 2560x1600 display. The row of Menus on the top of Photoshop interface has too small fonts (although when dropped down are large enough, thanks to my 200% DPI):


My Photoshop CS6 has no "Experimental Features" under Preferences, and Photoshop UI is set to Large(st).
Is there a working update/solution available to fix this? If yes, CLEAR link/description (no CC related solutions, only CS6 related solutions please)?
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Chris Cox

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The correct answers are marked at the top of the topic.
The UI Scaling feature for Windows was added in Photoshop CC 2014. Photoshop CS6 only has UI Scaling on Macintosh.
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Yak Chizi

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I guess the correct answer, which does not exist at the top of the topic, would be: "No, Adobe does NOT offer a solution to fix this problem of CS6 on Windows; instead, Adobe advises customers to get Photoshop CC 2014."

Please note that a solution to fix something in Photoshop CS6 for Windows is DIFFERENT from a solution in Photoshop CC 2014 for WIndows, and it is also DIFFERENT from a solution in Photoshop CS6 on Macintosh!

Am I not right?
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Chris Cox

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The Photoshop team added UI scaling at 200% on Windows in Photoshop CC 2014.
If you have an older version, then you don't have that feature.

Just the same as a 1985 Toyota does not have a 2015 hybrid engine. Older products do not get features introduced in newer versions.
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Yak Chizi

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You are desperately trying to state irrelevant facts. The relevant fact is that:

The Adobe Photoshop team has FAILED to provide its CS6 customers with proper UI scaling feature supporting high resolution displays.

This is the fact that is relevant to this thread. There are countless facts (such as "Photoshop was created in 1988 by Thomas and John Knoll" but stating irrelevant facts in attempt to cover up a failure in customer service is fallacy.

I should mention that I generally love Photoshop, and this is why I am so disappointed with such carelessness of Adobe. Customers have a right to be supported, and when I bought Photoshop CS6, high resolution monitors have had been around for a year or so, which means your Photoshop team either failed to detect this problem or they did not care if customers wished to be able to read Menus without a magnifier!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Yak, when did you purchase your CS6? I don't see any registered products under the email account you've used to post here. You have both a free 30-day free trial and 30-day window to ensure the product suits your needs or return your product.
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Yak Chizi

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It sounds like Chris Cox ran out of "argument."

Jeffrey, it goes back to late 2012, I suppose, and I must have registered (if at all) using a different email account (not sure which). Having used Photoshop for several years now, I guess I've ensured the product suits my needs!
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Chris Cox

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I already stated the facts, repeatedly. I can't do much about it when you ignore the facts.
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Yak Chizi

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State as many facts as you like, but not as a response to my question in which I had originally asked for an available solution specific to this problem of Photoshop CS6 on Windows. When I ask for a "ballpoint pen" and you "state a fact about styluses," you get yourself ignored.
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Patrik Rederer

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Excuse me if I give you also a negative argument for Photoshop CC. The 200% Solution is also just a work around. Its really not a solution. 150% would suit better. Or a multi scalable product woud be best.
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Chris Cox

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Again, we are continuing to work with Microsoft to address the Windows OS issues needed to allow more flexible UI Scaling on Windows.
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Chris Cox

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Yak - you received straightforward direct answers. You appear to be ignoring the answers because you do not like the answers, or are having extreme difficulty understanding direct answers.
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Yak Chizi

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Chris, you gave straightforward direct answers to a question I did not ask. You seem to be answering hypothetical questions you create in your mind, or are responding to the wrong question. Please review the question "I" asked and repeat it in your next attempt so we ensure you are not stuck in a misunderstanding loop.

To help you comprehend the question again, I asked for, and I quote, "only CS6 related solutions please." Obviously the question was asked in a Windows context. So I hope you could understand that I was not looking for a new Photoshop product such as CC 2014 for Windows or CS6 for Macintosh. How difficult is that to comprehend?

A direct answer to my question, as I came to find out thanks to other people's responses, would have been something along the line of "There is no free solution to this problem, unless you give up your Photoshop CS6 on Windows with high resolution display."

What you can do is saving your irrelevant facts for yourself because I was aware of them before I started this dialogue. Also, if you represent Adobe Photoshop team, you can say something as honest as "We are still working on this problem; we apologize for the inconvenience and appreciate your patience." How difficult is that to state? If you do not represent Photoshop, then you clearly wasted my time.
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Chris Cox

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Again, I already give you a direct answer about CS6, multiple times. Not liking clear answers that you receive is not the same as not receiving answers.
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Yak Chizi

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Again, the direct answer to my question was a single word: "No."

The one who did not like the answer "no, there is no solution" was you because you avoided it, in attempt to hide a Photoshop's failure.

I asked if there is a "solution" for that problem of "CS6 on Windows." If you understood my question, you would not quibble about Photoshop's achievement to fix that problem on CS6 for Macintosh.
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Rene Schmidt

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CS6 is still being sold on the website as a current version, and for the princely sum of a thousand dollars. Perhaps there should be a disclaimer that warns potential buyers that they are buying software that will never be upgraded or supported, judging by what happens here.
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Chris Cox

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CS6 is offered for sale, but it not listed as a current version because it is two full versions behind the current release of Photoshop. Older versions never get new features.
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Yak Chizi

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Rene, you have good point on "disclaimer."

But we know that Adobe already failed to identify the problem right when CS6 was released (note when Adobe released CS6 for Windows, high resolution monitors existed in the market). From a legal perspective, therefore, failure to provide cost-free updates to fix this problem of CS6 on Windows is, at least, a negligence in duty of care, which is a legal liability and makes a good case for tort if only a customer has time and money to follow it up in a law suit.

Luckily for Adobe, we (customers of CS6 for Windows) currently live in a friendly stage of interacting with Adobe in a nice forum because we love its products, but if Adobe continues to neglect our rights and its responsibilities (by repeating irrelevant statements such as "Older versions never get new features" over and over again), then we shall proceed to a legal interacting stage, which will surely not be as friendly. I hope that does not occur.
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Gunnar Bolmsjö

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Just a brief comment on the current discussion related to user interface: This seems to be managed in a rather sloppy way by most players in the sw development companies, and the up-take of high resolution monitors together with the rapid decrease in price seems to have come earlier than expected. Related to Ph, Adobe has done a work around solution that works on Ph and a few more Apps. But many are to be frank close to unusable to this date. I can accept the statement that MS is lagging behind, but still, UI text and graphics should be possible to fix anyhow. And as MS has announced version 10 late this year, it is likely to expect that any solution will arrive at the earliest by win 10, meaning everyone has to upgrade to benefit with something which should have been fixed a few years back, to say the least. In other business sectors, especially safety related areas, people don't get home until a situation is cleared. This is apparently not the case in sw business industry. But years... To be frank, sloppy management. Finally, even if the situation was evident during CS6 period, I can somehow accept the fact that fixes are related to the current CC product line. CS6 is rather dated now and I don't know how or if this still is on sale, but in my organization we still get that (but I bought the CC specifically for me) I think our IT people has a bulk of CS6 and they think that is good enough...
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Chris Cox

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Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows. Applications can only implement what the OS allows, and when parts of the OS don't work - the application cannot use those parts of the OS.
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Patrik Rederer

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But if OS does not allow, how is it possible that scaling works with Adobe Illustrator CC perfectly? If all Adobe products would work like Illustrator CC concerning scaling, it would be a perfect world, a perfect Adobe world.
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Chris Cox

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Because it doesn't work perfectly, and because Illustrator doesn't use the OS controls and avoids some of the OS issues.
AGAIN, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
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Rene Schmidt

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So that begs the question, why not simply have PS do the same thing, Chris? If MS is the issue, just bypass it and let the app dictate the UI size (like the OTHER Adobe apps that don't have this failing)?
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Chris Cox

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Because that still doesn't solve all the OS issues needed for an application like Photoshop. Plus Photoshop is already drawing some of it's own controls in places where the OS still does not scale correctly.
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Rene Schmidt

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Thank you, Chris. I guess I would offer that we are not looking to solve ALL the OS issues, just the one that makes the product impossible to use on a HiDPI monitor. So if you've already demonstrated that controls can be independently drawn... well, do I need to spell it out? (Yes, I'm being a PITA...)

I would also so bold as to suggest that Marketing be compelled to include "not for use with HiDPI monitors" on the sales page for CS6, which, as I noted elsewhere, is still being actively sold as the **current** standalone version, and reiterate for the record that this issue has been known since at least CS5, which doesn't exactly look all that great in relation to customer responsiveness.

Chris, I realize that you must have Sales, Marketing and Legal (not to mention MS) breathing down your neck on this, and I will say for the record that I don't envy your position. I assume you are aware of the registry edit hack that fixes it, right? All I can say is that I'm glad that I use a Mac at home and don't have to fight with this issue there as well.
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Chris Cox

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Yes, you are failing to read the answers you have already received.
No, the registry hack does not work correctly.
No, Illustrator still does not work entirely correctly (nor does it have the same requirements as Photoshop).
No, it is nowhere near as simple as you are making it out to be.

AGAIN, we are continuing to work with Microsoft to address the OS issues needed to allow more flexible UI scaling on Windows.
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Eric Millette

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Having same issue with PS CC 2014 & Bridge on my brand new dell M3800 laptop with 3840x2160 screen. One PITA workaround is to use the magnifier app shipped with Windows.
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Chris Cox

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Enable the 200% UI Scaling option in Photoshop's preferences, then relaunch Photoshop.
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Eric Millette

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that's great thanks! cant find that button in Bridge preferences, is it there?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Bridge does not support HiDPI, yet.
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Rodi Almog

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Just a shame to Adobe not fixing this problems for so long.
Best graphic software, can't change menus, text and cursor size.
Shame.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can in the latest version of Photoshop CC 2014: https://helpx.adobe.com/photoshop/usi...
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Rodi Almog

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Thank you Jeffrey,
The solution you offer is not even close... sorry.
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Patrik Rederer

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Rodi, I totally agree with you. It is far far away from a solution.
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Peter Sun

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Have you guys tried the Dan Antonielli solution?

http://www.danantonielli.com/adobe-ap...
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Patrik Rederer

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Thank you Peter for the hint. I tried it but it does not seem to work on 64Bit Version of Windows 7. When I try to start photoshop.exe after registry change and copying the manifest file it does say: The system can ́t find the file. I did reboot before trying it.
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Patrik Rederer

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Maybe it does not work for Creative Suite? Does anyone has experience with Photoshop CC 2014 and the Dan Antonielli solution? Heeeeelp please :-)
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Rodi Almog

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I tried Antoneielli Solution this morning, it is not working, and other programs seems to behave strang. I had to System restore in order to continue work. I will wait... wait and wait :(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Rodi, what didn't work for you with the 200% scaling solution in CC 2014?
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Rodi Almog

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No. Not 200% scaling. this is working but is bud solution. my screen looks now 800X600 resolution.
I tried this:
http://www.danantonielli.com/adobe-ap...
But no success.
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Chris Cox

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That isn't a solution, that is a hack with lots of problems.

Did you try the 200% UI scaling feature in Photoshop CC 2014?
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Patrik Rederer

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To be honest, the 200% UI scaling is to high. I think 150% would have suit best.
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Chris Cox

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That would be nice, but 200% UI scaling is what we and Microsoft could get working. We are continuing to work with Microsoft on the OS issues needed to get more general UI scaling to work.
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Patrik Rederer

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But do you think that there will be a solution for Windows 7 (Win 8) or do you think that implementation will only be possible for Windows 10?
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Chris Cox

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At this time, we don't know.
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Patrik Rederer

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To say my personal opinion: I don ́t think there will be a solution for windows 7 / 8. For me it looks like that Windows 10 could solve all that problem because Win 10 for sure will have HDPI support. Now it is just a waiting game.