Photoshop: Support scalable user interface UI for high resolution monitors

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I'm using a high resolution monitor(2560x1600). As a result, all the the toolbar fonts and menu fonts are small and hard to see. I do not want to lower the screen resolution as this would defeat the purpose of this monitor.. Will the new CS6 have the ability to increase font sizes to accommidate Hi-Res monitors?

Thanks

Ron Acevedo
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RONALD ACEVEDO

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Posted 8 years ago

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Laura Reed

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Chris, I read the response by Adobe. However, it was a year old. I had worked with an Adobe tech support rep this week for about 90 minutes who wasn't aware there was a hi def monitor issue. When I found out from the computer manufacturer tech rep that the problem was with QHD (resolution 3200 x 1800), I spoke again with the Adobe tech. He tried very hard but ended up transferring me to someone "more likely to know about what was in the pipeline about this issue." He also was unaware of the problem and supposedly asked others. The final result is that he sais he would put in a request for a fix, suggested I do so as well, but that he knew of nothing being done at this time. So it is not a question of not reading prior posts or talking with Adobe. I just bought a vey expensive computer with large hard drive for working with photos and can't read the Photoshop screen.
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Chris Cox

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You talked to someone at a support outsourcing company -- of course they have no idea what is going on.

As already said many times in this topic: We are continuing to work with Microsoft to resolve the serious problems in their UI scaling APIs. When we have more information that we can share, we will let you know.
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Nick Wright

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Chris, You asked us to read this thread. So a serious on-topic question: What did Adobe do 3 years ago when this critical issue was reported by RONALD ACEVEDO in the header to this thread?
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Dave Mayer

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I've been trying to get an answer to this very question as well. Hopefully you have more success than I.

Many of my comments have been deleted and yours may be as well. I signed up for e-mail notification of posts to this thread so at least I usually see the comments before they are deleted. Unfortunately there doesn't seem to be a forum for expressing our frustration with this issue except in Adobe controlled forums.
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Chris Cox

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As we have already said: We are continuing to work with Microsoft to resolve the problems in the Microsoft UI scaling APIs. When we have more news that we can share with you, we will let you know.
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Dave Mayer

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A year ago Jeffrey Tanberry (Adobe employee) stated:
"The engineering team is aware of the feature request to support HiDPI for Windows. Supporting HiDPI is a priority for our team. We'll update the topic when we have more details to share."

It is more than "a feature request" IMHO. A year has gone by now. What progress has been made. When should we expect a resolution to the problem. Surely some details can be shared by now.
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Nick Wright

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The real problem is I went in and changed the system resolution to 1600x1200 so I could use it and Photoshop overrides the system resolution and will only displays in native resolution, so there is no workaround.
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Chris Cox

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Photoshop does not and cannot override the system resolution.
Photoshop simply asks the OS for the size of the display, and uses that size when drawing the UI.
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Jean Michel Le Goff

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Hi,

Just as a suggestion, while trying to solve the issue with Microsoft, to allow PS UI adapt by itself to the OS, isn't be possible to get a workaround ?

I mean a dedicated PS installation for HiDPi users and a PS UI scaled to 200% at compilation time?

Even if it's not smart and durable, it could be a solution for Adobe's fans... If Adobe make the same things for Bridge too ;-)

JM
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Chris Cox

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No, there really isn't a workaround available without fixing the MS APIs. That is why we have been working with Microsoft on the issue. (if we could work around it, would already would have)
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Irene Macabante

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If it's a Microsoft issue, then why doesn't Illustrator doesn't have the same problem? I posted a screenshot of the difference between Illustrator and Photoshop -- and you can clearly see that the Illustrator UI is fine at high res.
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Chris Cox

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AGAIN, because Illustrator does not use the native OS controls, and has simpler needs for the UI APIs than Photoshop does.

What you are asking is like "why does it take less time to change shoes than to repave 50 miles of highway"?
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Dave Mayer

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Lightroom doesn't have the problem either.
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Chris Cox

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And Lightroom has a much simpler UI than Photoshop or Illustrator -- yet Lightroom still has a lot of complaints about not scaling correctly on high resolution displays on Windows. Making false comparisons really isn't helping.

We have told you that we are continuing to work with Microsoft on the issue. As soon as we have something that we can share, we will let you know.
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Barry Hamric

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Good point Irene. These guys keep blaming Microsoft and apparently have been for years. By definition of the problem, Photoshop is outdated for modern technology and again, by definition, is for amateurs. I'm really disappointed to Adobe. The message is pretty clear - if you are a pro using high definition monitors, Photoshop is not for you. I will be attending some photog conferences this summer. Its time to spread the word - especially after seeing how people are treated on this thread.
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Dave Mayer

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It is somewhat comforting to see that I'm not the only one that feels the way customers are being treated on this forum is reprehensible.
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Faye Kane ♀ girl brain

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Note that many posts are being deleted by the forum operator at Adobe.

That is very, very interesting.

I wonder what they said.

I'll get to the bottom of this, come h e l l or high water. I can't return my CS6 because it's software, nor am I going to use a magnifying glass on my hi-rez monitor.
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Chris Cox

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We've had many off topic posts in this discussion, as well as profanity and personal attacks that needed to be removed.
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Barry Hamric

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My comments were relevant and not profane but they were deleted. I assume this will be too.
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Chris Cox

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Any comments that were removed really were not on topic, or really did contain profanity or personal attacks.
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Faye Kane ♀ girl brain

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I just bought PS for $300. I can't read the screen and I can't return the software. Does anyone know if the creative cloud version of photoshop has this problem, too?
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Dave Mayer

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If you read this forum you will see that no versions of PS are usable on high DPI displays. This problem was raised over 3 years ago. So far no resolution. Adobe claims the problem is caused by Microsoft.
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Faye Kane ♀ girl brain

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That's what I thought, but I just wanted to verify that they're not just herding us to their cloud product (and they're not).

Okay, I'm going to see if they'll tell my friend in the industry press what's going on, because what we see happening cannot possibly be what's happening. Stand by for a couple of days...
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Chris Cox

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We've already told you exactly what is going on... Please read the previous responses.
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Nick Wright

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Yes, all versions have this problem and don't work.
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Diane Lewis

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This reply was created from a merged topic originally titled
Still can't see the small icons on Photoshop on my Lenovo Yoga2.


I have had CC for 5-6 months and still cannot see the Photoshop icons or type on my Lenovo Yoga2. Should I ask for a refund or continue to wait. No one seems to be willing to address the issue. The forum questions on this problem go back at least to Oct 2013. Tired of waiting....
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Dave Mayer

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Personally I never buy something on the promise that it will be fixed in the future. In the computer business software that is promised to be delivered sometime in the future is called "vaporware". Gambling that vaporware will be delivered on time (if ever) has been shown to be a poor gamble.

Since Adobe can not or will not provide even a rough time frame for getting this problem fixed it just may be time to look for alternatives (at least until the problem is resolved satisfactorily). Especially when you consider that allegedly two massive corporations have to work together to solve the problem.

PS: This issue was originally raised 3 years ago (see first post).
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motnuadauroii

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photo
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Steve Epperheimer

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I cancelled until they fix this problem. If you are patient enough, and have the disposable income, why not send me some of your extra cash you seem to enjoy throwing away.
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Jacob Lollar

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New development?

Today, Microsoft invited Adobe on stage for the Surface 3 announcement, and they demonstrated a touch-optimized version of Photoshop for Windows. I haven't seen the screen of the demonstration yet, but the Surface 3 has a screen resolution of 2160 x 1440. Could this be a clue that Photoshop will finally work with high resolution screens? Or is this a completely separate version of Photoshop, and will not fix the full-featured desktop version?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go to ~34:00 of this video: http://www.microsoft.com/en-us/news/p... to see a demo of upcoming 2x User Interface support on Windows, as well improved pen & gesture support for Win 8.
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Dave Mayer

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Hopefully the developers have been forward looking and plan to offer more than 200% (like 250% or even 300%) larger interface for the even higher resolution screens that are available now (like 3200x1800 for example). 200% larger on a 3200x1800 screen will still be very small.

How long before this new interface will be available in Photoshop and Photoshop Elements?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry, I can't give a specific date - but since it's been included as a sneak with the Surface Pro, I can say we're getting pretty close.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I also don't have anything to share on the Elements side. Sorry.
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Adam

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It was so great to see Photoshop with High-DPI support at the Surface Pro 3 launch yesterday! And it's great to see better touch support being added too. Looks like it could use some performance improvements still, but KEEP UP THE GOOD WORK. Real Photoshop on a Surface Pro with a pressure-sensitive stylus is so much better than the iPad solutions. Will Photoshop CC 2014 support both pressure-sensitive driver API's (instead of just WinTab)? The Surface Pro 3 doesn't have WinTab drivers, so I imagine yes. I'm sure the new version will be even more awesome on the Wacom Cintiq Companion.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Adam, you are astute. Yes, we are taking advantage of the modern API for pen pressure available in Win 8. (Fall back for systems without access to the new API will fall back to WinTab support). A lot of architectural work went into these changes on both the Adobe side and Microsoft side.
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Ron

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Jeffrey, Does this mean that CS6 will get the 2x User Interface support too? On all Windows 8.1 PC's?
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Nick Wright

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How do we get a full refund for our CS6 Master Suite considering it does not work and will never work as advertised?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Nick, We've never advertised scalable/2x UI as a feature on Windows. Here is our return policy: http://helpx.adobe.com/x-productkb/po...
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Nick Wright

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Maybe not but we expect it to be usable on modern hardware. We understand new features are not included but it is unconscionable to not fix fatal bugs that you have been stringing us along for 3 long years with the promise of fixing it.
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Nick Wright

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And 30 days return? This problem has been going on for 3 years.
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Gina

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I agree, I still want a fix for CS6 for Windows 7, I have not been able to use the software on my 17" 1920x1080.
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John Ellis

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This reply was created from a merged topic originally titled
Small interface problems..


There is a TERRIBLE problems with the interface in PS CC. The toolbox and menu items are much to small unless perhaps for teenagers. Unfortunately, us old people have the money for our CC subscriptions and this is worthless to me. Corel and Windows programs work fine on my new HP laptop so it is not my computer, either. This is truly a serious issue that needs addressing now. Here is a screen shot:

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Nick Wright

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Adobe is forcing me to work with HP to return my new Spectra Laptop with 2500dpi that is a joke to try and use with photoshop. I Gave up all hope of Adobe doing the right thing. Turns out this forum has been NO HELP in three years with dealing with this issue providing denials, misinformation, and in the end, NO SOLUTION. Way to go Adobe!
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Dave Mayer

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Not to mention all the comments that have been redacted. The issue is much much larger than the remaining comments would suggest.
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Dave Mayer

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Nick: it doesn't make sense to me to return an advanced laptop just because a piece of software isn't keeping up with the rapid pace of technology. It may be painful, but switching to software that does work on modern laptops may be a more viable alternative IMHO.
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Adam

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Nick, I posted some screenshots below of the Display control panel and how it modifies the current Photoshop. The UI does get a little bigger on Windows 8.1.
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Nick Wright

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I have been using Photoshop since 1988 and on top of all the other versions I also own the full Master Suite of CS6 that costs $2500, twice the price of a laptop. Also my laptop is brand new and is returnable while photoshop only has a 30 day or 30 foot policy. My desktop has 32gigs of memory and is used to create 2 gigapixel panoramas. The laptop is more of a portable editing platform rather than a production one so multiple monitors are not an option for the laptop.
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Barry Hamric

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Welcome to the club, John!

Yeah, there is no fix and this has been a problem for years. Adobe is about to tell you it is Microsoft's fault although basically all other software has managed to fix it.. You will either need to get rid of your computer or use different software.

Dont expect any happy answers from Adobe. They will likely delete my message as usual so I hope you get this before they do.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Barry, I have posted above, along with a demo video, that 2X UI support and support for pen and gestures using the latest APIs available in Win 8 is on it's way. A lot of architectural work went into these changes on both the Adobe side and Microsoft side.
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Gina

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This is not going to make the users of CS5 and CS6 any happier. We have been asking for years to make the interface bigger for these versions, do you plan to make a fix for these versions?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Gina, These features were developed for the current version (CC). These features won't be available in prior versions of Photoshop.
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John Ellis

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I spent an hour with Adobe today and after all the above discussions all I got out of it was that they are aware of this problem. It seems to me very odd that Corel has no problems, ie, Painter. Also, MS Word and all the Office programs seems fine. Only Adobe, who of all these companies, should have had this addressed long ago.
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Barry Hamric

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I am returning a Notebook because 1)its too slow for Photoshop & Lightroom 2) Hi res display is useless with Photoshop.

I can buy an Apple MacBook Pro (don't really want to) or buy a faster Notebook with Hi Res with the expectation that Adobe is about to fix this problem. Can anyone on the Adobe team reassure me this problem will be resolved soon?
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Dave Mayer

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Good luck getting any kind of assurance other than Adobe is aware of and is working on the problem, and that the new version of Photoshop will work just fine on the MS Surface Pro 3 (which just became available for preorder, so it's not even available yet).

If you read this thread (going back 3 years now) you will see the response from Adobe whenever some loyal customer tries to get any kind of concrete information to help make software and hardware buying decisions.
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David Jensen

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There is an event scheduled on June 18 to announce the latest version of CC https://creativecloud.adobeevents.com...
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Barry Hamric

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I am going to wait to buy another Notebook PC or Macbook until after this announcement.
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Nick Wright

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Who cares. The point of CC is that there are no versions anymore, they just roll out new features when they are ready that are not included in previous versions.
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Faye Kane ♀ girl brain

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==-
> These features were developed for the current version (CC). These features won't be available in prior versions of Photoshop.

There's your answer, folks. They're deliberately making PS6 unusable to force everyone to their expensive subscription cloud product.

It's just like microsoft: the corporate psychosis that causes the hallucination, "we'll make more money if we make the customers hate us than if we sell them what they want."

They will reap the harvest they have sown. I GUARANTEE that I'm never paying $20-$30 a month for photoshop when I just bought it for $300.
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Dave Mayer

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If it's not too late you may want to consider returning Photoshop for a refund and look elsewhere for a product that does work on high resolution displays.
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Steve Brule

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This is a problem with the entire CS6 suite. I have the CS6 Production Premium suite, which is much more expensive and includes photoshop.

Although not ideal... you can use a low resolution, large pixel second monitor for all the tool panels
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Gina

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Steve, after spending all that money, would you settle for that option? Really?
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Steve Brule

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Hi Gina ... It's still the best product for my needs. Premiere CS6 is awesome, Audition, After Effects, Photoshop ... they are all great products. Of course I wish that Adobe would make the interface scalable, but I'll continue using this CS6 suite for a few more years.
BTW I use multiple monitors anyway, it is so much easier than trying to do everything on one monitor ... I'd use 8 monitors if I could :)
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Faye Kane ♀ girl brain

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> anyway, it is so much easier than trying to do everything on one monitor ... I'd use 8 monitors if I could

You can use 9 monitors if you want, if you're on Windows
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Adam

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Here's a few screenshots of the settings in Windows 8.1 for scaling interface elements. This is NOT the new version of Photoshop that enables support for High-DPI displays. The slider in the Display control panel does seem to help somewhat.

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Philipp Auer

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This reply was created from a merged topic originally titled
Photoshop wont scale to 150% when set in Windows 8.1.


On Windows 8.1 Photoshop does not Scale to 150% when I set Windows to scale my Screen. It works fine with other Adobe programms like inDesign.