Photoshop: Support scalable user interface UI for high resolution monitors

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I'm using a high resolution monitor(2560x1600). As a result, all the the toolbar fonts and menu fonts are small and hard to see. I do not want to lower the screen resolution as this would defeat the purpose of this monitor.. Will the new CS6 have the ability to increase font sizes to accommidate Hi-Res monitors?

Thanks

Ron Acevedo
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RONALD ACEVEDO

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Posted 8 years ago

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Gina Anderson

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I have C6 and cannot use it due to the tiny interface. I don't like the rented software model of CC anyway, so I may never subscribe, but I refuse to consider it until Adobe fixes the interface across the board to be readable and comfortable to use. I have already switched to the competitor's suite, and I am doing fine.
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William Geiger

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They do not care, so we all just move on!
The only Adobe on my system at the moment, is archived .pdf files.
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Gina Anderson

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We really don't care that it's been --repeatedly-- expressed here (and not yet fixed) that the team is working on it. We care that it's done. If I had tons of your software and hadn't paid you for it, would you accept "I'm working on it, I need my bank to manufacture money just for me so I can pay you." after three years? And expect you to be just okay with that? This should have been handled ages ago. ALL my other programs are readable and usable on my computer except Adobe's software. You don't need the OS to do anything different for you. The the other programs didn't need Microsoft to change their own code in order for me to work in them. Why do you? Fix it now with what you have. Please.
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Chris Cox

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Unfortunately, we have no deadline for Microsoft fixing issues in Windows. And while the user request is old, many of the needed APIs in Windows have only become available recently (in Windows 8.1).

And we cannot fix this immediately because we are very much dependent on some parts of the OS working correctly. So we either have to work with the OS vendor, or completely change the way the UI works (which is far from a trivial task).
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Gina Anderson

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I would really love to hear Microsoft's side of this. I apologize in advance for being so compassionate about this that I sound like a real @ss, but I have been an Adobe customer since 1998 since Photoshop was released. Now I am not. All because your interface is too tiny to work in. So I need to have my say in this.

By your response, you do not have a fix date for a bigger interface. You do not have a fix date from Microsoft for changes in their OS to make a bigger interface. Do you even have a promise from Microsoft that it will include these "changes"? Adobe is just gonna ignore this problem until when? Windows 9? Windows 12? Windows 22? In a short amount of time, we have gotten screens that are 10 inches with 1920 resolutions that artists are working on with Photoshop installed. The icons and type are tiny. We have gigantic monitors with resolutions that artists are working on in Illustrator, and the nodes are microscopic. This topic is talked about in more places than this thread and Adobes forum. If you google anything with "Adobe" and "interface to small" or "icons too small", there are an awful lot of results.

So instead of working with what you have, you are waiting for a wishlist from Microsoft. This does not sound like a good plan to me. I am not waiting on a wishlist. I really hope that Adobe comes to their senses on this. Rework the interface with what you have. If you had started long ago when the problem was beginning to appear, it would be done and you would not have to rely on Microsoft to change their OS to rescue Adobe from this problem.

But that's just MHO. I have to get to work now. I've said my peace. I am comfortable where I am, but I would like to use the program I paid for someday. I am sure any interface change you will make will not affect my C6, but that is why I moved on.

Thank you for listening.
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Gina Anderson

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On another thought. I don't understand why you can't fix Photoshop quickly just by making the "small, med, large" options for the interface you have already..LARGER. Makr the small option a little bigger than it is set at now. Make the medium a little bigger than it is coded now, etc. It would help a little until you get where you need to be. My guess is that larger than what you have breaks the interface, and that is all you can do. I do not understand why Adobe has done this. I have 301 programs installed on my computer according to my Windows Control Panel, and I have no problems seeing and working in the interface in any other programs than Adobe's.
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Chris Cox

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You're making an awful lot of bad assumptions and mischaracterizations of our statements. And then you make even worse assumptions...

We are working on this, we have been working on this for a while, and we HAVE to work with Microsoft if we hope to make it work on Microsoft's OS. Yes, doing this right is a lot more complicated than you think.
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Dan Diamant

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Hey guys could you offer a good photoshop alternative with readable interface?
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Axiom

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there's a bunch here... http://www.creativebloq.com/photoshop...

and then there's always corel and xara...
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Gina Anderson

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I am using Corel's software. Draw, and Paintshop Pro. Draw's Interface and path node size can be set to a very large size. Hope that helps.
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Ron

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I did some experimenting with windows magnifier. I was able to create a docked magnifier window. I resized it so it was tall and skinny and placed it just to the right of the tools on the left side of the screen. I used the option to follow the text insertion point and turned off follow the mouse cursor. To see the enlarged tool box just move the mouse to the upper left corner where the PS is.
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SD Strandtman

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OK, so edit>prefs>interface>ui text options>ui font size has small, medium, large as options; we're saying we need (based on the apparent visual differential between the small and large options) a super-gigantic-enormous++ option just so the top ribbon menu items approach the appearance of at least a 9pt printed font size on a 1080p screen. Then, just please add another interface adjustment section for the tool icons with options for small, medium, large, super-gigantic-enormous++ icons. If PS can't integrate with Windows UI adjustment tools, then figure out a way for PS etc to provide manually selectable UI font and icon sizes that address the simple, straightforward need so many have been expressing for so long -- larger (visually bigger) sizes for menu fonts and tool icons. Lastly, make the fixes backward compatible, say at least to CS5.
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Gina Anderson

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I agree I don't know why Adobe is making this so supercalifragilistic complicated. My idea is that anything bigger than they have already somehow breaks the interface that they have painted themselves into.
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Herb Friedland

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Hope the same fix, if we ever see one, applies to Lightroom. The fonts in that program are too small for anyone over 16 to see. I sometimes wonder if anyone at Adobe actually looks at their products before releasing them.
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Robert Fenichel

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This is a metacomment. Over the years of this thread, its original content has been completed. That is, CS6 users have pointed out that the CS6 interface is ill-adapted to modern hardware, and that analogous problems appears to have been solved by other software vendors. Adobe has said that those other vendors must have access to techniques not accessible to Adobe, and that Photoshop will not be fixed until Windows is upgraded in some way known to Adobe and (one assumes) Microsoft. Some former CS6 users have said that they have discontinued use of CS6, and that they are now using other software.

All of that was said long ago, and now it is dribbling into endless repetition. As far as I can tell, the only non-redundant on-topic contributions here will be further discussion of alternative software. For example, are there features of CS6 that those using other software still occasionally return to CS6 for?
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Jean Michel Le Goff

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Hi

Just for your information, and without any goal of pouring "oil on the fire", let's select a 200% display in windows and Illustrator opens with an double sized UI, just "as is"

JM
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Chris Cox

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Again, that does not matter at all. Illustrator is not Photoshop.
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Jean Michel Le Goff

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Hi Chris,

Ok, I know, for you Illustrator is not Photoshop, but for us an adobe graphic app is an adobe graphic app, and in a professional field, it's difficult to make a difference between a vectorial/raster workflow, as you are a CC user you need/want be able to use any of the adobe apps, with the same "state of the art" experience.

Jean-Michel
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Chris Cox

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We'd love to have the same experience, but Illustrator doesn't have the same requirements for the OS APIs that Photoshop does, nor the same feature requirements as Photoshop does (for example: painting must work correctly and track accurately over a long period of time).
You can't make a real comparison because the apps are too different.

Again, we are working on this, and we are continuing to work with Microsoft on this issue. Complaining about the lack of visible progress won't make the progress any faster. When we have something that we can share publicly, we will let you know.
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Jean Michel Le Goff

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Hi Chris,
Ok, but if for PC the issue is more Microsoft's side, is it better with Mac?
And about another subject, can you share to Illustrator dev team, the "contrain editing path" option code?
They have changed the editing curve tool behavior and it's awful and completely unusable...
Thanks
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Toddard

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Just wanted to throw my name into the hat. Trying out Photoshop CC on my Yoga 2 Pro, and running into the same problems already documented here. Here's hoping MS and Adobe can work this out. Until then, I'm sticking with Photoshop 7, which doesn't have this problem.
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Nick Wright

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COME ON ADOBE. ARE YOU REALLY GOING TO DIFFERENTIATE YOUR CC SUITE BY ALIENTATING YOUR LOYAL CUSTOMERS? INTERFACE TOO SMALL ON HI-RES MONITORS HAS BEEN AN ISSUE FOR YEARS!

I just purchased a new 13" laptop to run Photoshop CS6 and it came with a 2500 DPI display which is absolutely useless. If I turn the DPI down in windows, Photoshop just ignores the setting so there is no way to run it. Oh except upgrading to CC and pay more. REALLY ADOBE!!! You are supposed to be the text, font, and interface experts. What went wrong? How did you loose your way and disenfranchise your base? Stop coddling your CC cash cows and pay attention.

Oh, and a family site? No profanity allowed? There is no profanity here, just you hiding behind a un-resourced development team.
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Chris Carrell

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This reply was created from a merged topic originally titled
Photoshop CC - very small menus and icon with High DPI laptop & Windows 8.1 Pro.


I just started my subscription with Photoshop CC only to discover an issue with nearly unusable menus and icons with my 3200 x 1800 DPI laptop screen (Lenovo Yoga 2), running Windows 8.1 Pro. Reading responses in the forums, it looks like this is a known problem (last thread late 2013). I've already paid for a month. My question is, Will this be fixed before the month is up, or should I ask for a refund?
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Chris Carrell

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I appreciate the reply.

I would've appreciated a heads up on the issue before I committed to purchasing either the laptop or your software; especially given the length of time this has been around.

I checked the Systems Requirements page for Photoshop again and did not find a disclaimer that the software would be practically unusable at the native resolutions for these high DPI screens. (...other than a minimum and recommended resolution).

This is Photoshop. You're Adobe. Two of the biggest brands in software. And I'm lead to believe it's Microsoft's problem. It's like saying the dog ate your homework. It doesn't add up.

With respect to short time for Microsoft to afford a fix, this thread refers to Microsoft and Adobe working on the issue 10 months ago. Obviously this is not a serious priority for either company.

Technology doesn't happen in a vacuum these days. The advent of high DPI/high res laptop screens has been years in development.

If I had known about this problem earlier, I might have considered a MacBook Pro instead of the Lenovo. Instead I find myself nearly $1500 in the hole with a month's commitment software package that I can't use. Instead of moving ahead with my business, I have to regroup, replan, and possibly recapitalize.
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Chris Cox

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Yes, we are still working with Microsoft to get the OS issues resolved or worked around. This is a high priority, but if you can make Microsoft move any faster - please go ahead.
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Dave Mayer

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Ask for a refund.
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Chris Carrell

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Chris,

Again, appreciate the reply.

One of us is trying to sell a product, and the other is trying to buy one.

Comments like your last one are indicative of frustration or sheer arrogance. In either case, coming from a supplier, it doesn't instill confidence to the consumer.

Keep it real. This will get fixed eventually. Technology rarely goes backwards. It's been a while since I last used a 10 Mb hard drive or a monochrome monitor.

It would've been nice to see companies the size of Adobe & Microsoft take advantage of lessons learned. Instead we get petty stone throwing.

I've taken your advice and expressed my concerns on Microsoft's support forum. Since I have so much more clout than Adobe, I'm sure Bill will have the guys jump right on it.

In the meantime I'll have to explore my alternatives.

Thank you for your feedback.
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Chris Cox

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We are already doing what we can, but Microsoft moves at their own speed.
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Nick Wright

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Refund. Adobe has known about this for at least a year and has not even been bothered to comment on it.
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Chris Cox

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Sounds like you have not read the existing replies. We have commented several times.

And, again, we are continuing to work with Microsoft to get the issues in Windows fixed so that we can do this.
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Chris Carrell

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Yeah, thanks for the quick response Nick, and for pointing out this thread I also have a new Lenovo Yoga 2, oh well. Resolution in DPI is insane, which I thought would be perfect for adding Photoshop to my workflow.

The menu text is small on all programs, Chrome, Word, Excel, etc. It's small, but I can still read it. But on Photoshop and Bridge it is really bad. I haven't measured it, but the menu text is about 0.1", possibly smaller. I have tried using Window's magnifier, but it kind of defeats the purpose of being able to see what happens to the picture.

I remember similar problems back in the 80's & 90's, as we transitioned through video standards. I won't use a 30" monitor today because of the same problem.

Live and learn. If I knew the fix was imminent I guess I hold out some hope. I would've thought a company like Adobe would've anticipated this issue, especially in this day and age. At most I'm only out $10 bucks.
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Robert Fenichel

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I agree; get a refund while you can. Here & there in the thread, some commenters have mentioned alternatives to the Adobe products that are worth checking out.
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Nick Wright

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I just got a 13" HP Spectra to do portable photoshop work with state-off-the-art 2500 dpi. Had no idea it would be so unsupported. Every application either has trouble scaling or won't scale. Have not found any high dpi advantages yet for a laptop.
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Nick Wright

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Why are these reply's being removed? Looks very suspicious and not very democratic.
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Chris Cox

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Because they're off topic, and not contributing to the conversation at hand.
Many are also replying without bothering to read the existing posts and replies.
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Nick Wright

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It is NOT true that these removed comments are off topic. These comments are directly pertinent, not offensive, or vulgar. They may not be what you want to hear but it is an abuse of the admins power. IF YOU REMOVE THIS COMMENT IT WILL BE ESCALATED TO CORPORATE AND A COPY OF IT WILL BE FORWARDED TO LEGAL.
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Chris Cox

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Yes, your posts have been very off topic. They were not related to this topic, did not contribute any useful information to this topic, and failed to consider what has already been posted in this topic.
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Therese Knutsen

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Just purchased a HP Spectre 13", running at 2560x1440. Installed Photoshop Elements 12. Could not read a single dialog box due to the microscopic size.
After checking these forums I understand that people have been complaining about this for two years, at least, Adobe only seem to be blaming Microsoft.

This is the response from the polite online support:
---
Dipanjan: Some time setting very High Resolution like 2560x1440 will make the menu smaller, Your monitor is not yet compatible to be used with Photoshop Elements 12 as the standard resolution suggested is 1920 X 1080
---
Well, I have cancelled my purchase of Elements and will go looking for alternative software. NOT a happy customer!
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Chris Cox

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Microsoft has acknowledged the problems and we are continuing to work with them to fix or workaround the OS issues.
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Barbara Jacobs

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a free upgrade for all Adobe programs, that addresses this issue, would be great.
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Thorsten Hock

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This reply was created from a merged topic originally titled
Interface doesn't scale to screen resolution of 3200x1800.


I did buy a Dell M3800 notebook which has been certified by Adobe. The notebook has a display with a resolution of 3200 x 1800 pixel. Neither the tool pallette, not the menu of Photoshop will be scaled so that it is possible to work with Photoshop CC under this screen resolution (Win 8.1).

Why does Adobe certify this product if it is not possible to use the software in a usable way ?

Will there be an update availalble fixing this problem ?
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Steve Epperheimer

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I just purchase Photoshop CC. I was told by the sales person that the issues of small GUI's on a high resolution screen had been fixed. After and hours of download both Photoshop and Lightroom I find the sales person had completely lied to me. I asked three times if the issues of small GUI's and high resolution screens were still a problem. Has Adobe gotten to the point of having to lie in order to sell their product. I'm extremely pist-off right now seeing how I unloaded my earlier programs of Photoshop and Lightroom. Adobe's got some real problems! I saved a copy of the communication with the Adobe representative and would dearly like to know who to contact about this misleading person.

Comment
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Irene Macabante

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This reply was created from a merged topic originally titled
Extremely small UI on high resolution display.


The UI in Photoshop CS6 is extremely small and barely usable on a high resolution display. I am running 3200x1800 on a new 15" laptop running Windows 8.1 and it's only Photoshop that has this issue.

I just spoke with a help rep who suggested I post something here. He told me that Adobe is aware of the problem and may release a fix for it.

I bet this doesn't happen on Mac books. Can you please help us Win users out? We also like to work on our laptops with high-res displays.

The attached images show the difference between PS and Illustrator.

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Dave Mayer

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See first posts in this thread. This issue has been under discussion for at least a year now.
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Laura Reed

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This reply was created from a merged topic originally titled
Upgrade Photoshop to support HQD monitors.


Photoshop does not display correctly on a QHD monitor although Lightroom does. The menu bars, icons, etc display so small as to be unreadable. Drop down menus are of acceptable size. It should be a small task to fix this problem. Since photography deals with high resolutions and QHD monitor use is increasing, Photoshop should fix this defect. Having purchased a Lightroom & Photoshop package, I am unable to use Photoshop rendering the package of little use.
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Barry Hamric

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Im having the same problem. High resolution monitor on my ultrabook, and Photoshop - supposedly the best photo editing software - is basically useless unless I want to go blind trying to look at such ridonculously tiny text and windows.

It is pretty astounding that Adobe has not fixed this. It is as if it is uncommon that someone would want to use a high resolution monitor with Photoshop!
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Chris Cox

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Please read existing posts before commenting.
We are still working with Microsoft to get the OS issues fixed.
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Steve Epperheimer

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Chris, why doesn't Adobe post this issue on their subscription page? Save us newbie's a lot of grief. I was told by a chat technician, prior to purchasing, there were no issues with high resolution display in the CC subscription set. Reality proved him wrong.
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Barry Hamric

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Chris Im just looking for a solution - not looking to read message boards. I read the posts here. Summary: Photoshop is currently useless on high resolution monitors. I kind of cant believe I'm typing those words.

What. A. Joke.
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Chris Cox

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There is no solution right now. Microsoft's UI scaling APIs have serious problems, we are working with Microsoft to resolve those problems. When we have news to share, we'll let you know.
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Nick Wright

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Too late, I am returning my 13" $1500 ultabook that I purchased to do mobile photoshop as it has a 2500dpi display. Useless.
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Robert Fenichel

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When I have old software that won't run on modern, desirable hardware, I try to replace the old software before retrogressing my hardware. It is not your hardware that is useless.
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Nick Wright

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Sure, if you are talking about Roxio Creator. But what do you replace Photoshop with, and the 100's of hours learning it? Photoshop is paid for so it is a sunk cost. Adobe has also known about this for 3 years and has not escalated this until recently so Adobe has taught us not to hold our breath. My laptop is brand new and not fit for use due to this issue so it is going back. I specifically purchased this state-of-the-art laptop with a highres display to run Photoshop and am very disappointed.
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Barry Hamric

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Wow. Negative comments related to this issue are being removed by Photoshop employees. I guess they dont want people to know that Photoshop doesnt work on high resolution monitors. The reason stated for removing my post was "completely unrelated." How about "100% on the money - Photoshop doesn't work well with high resolution monitors on Windows based machines." Oh, but that is Microsoft's fault.
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Nick Wright

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Chris has also removed several of my poignant and on-topic remarks.
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Barry Hamric

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People looking to work with high resolution monitors need to know about this. After reading these comments, Im beginning to believe Adobe is not addressing this issue. Professionals seeking to use Photoshop with a high resolution monitor need to know they should probably look elsewhere. I want to find a way to get the word out. It is infuriating that their response is to remove my post. I assume this one will not be up long. If that is the case, Im going to start by contacting Scott Kelby and his organization to make sure they communicate that Photoshop is basically useless with high resolution monitors running Windows OS...
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Dave Mayer

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Many of my comments have been removed as well. Subscribe to this thread so you get e-mail updates and you will receive the comments via e-mail before they are deleted.
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Chris Cox

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Only off topic and insane-conspiracy theory posts have been removed.
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Nick Wright

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:)