Photoshop: Photoshop CS6 extended suddenly reverted to an Extended version trial

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  • Updated 7 years ago
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  • (Edited)
now I get that message for the purchases of Adobe Photoshop CS 6 Extended. I have already purchased this license since last year. At the previous update is missed. Thought it would be resolved with the update of 13.0.3, apparently not.
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INGRID VAN DAMME

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Posted 8 years ago

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Christian Funke

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Since days when starting Photoshop CS6 I get the message whether I will test the Extended Photoshop or register them. If never bought an Extended version and also I never downloaded a test version. How can I stop this message?

This reply was created from a merged topic originally titled
Extended version message when I start Photoshop?!.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry. The licensing team is aware of this issue and are working on a fix. See Amy's explanation and workaround here:

http://forums.adobe.com/message/49393...

I'm hoping they have fix out in the very near future.
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INGRID VAN DAMME

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OK, I fix it temporarily with my license number.
I hope that they fix it soon
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Scott Campbell

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Bug Report - CS6 update (last update)

The update converted my regular CS6 to CS6 Extended. Now it keeps asking me for a serial number, and of course my CS6 number doesn't work. I contacted on-line chat support, but they were not able to help.

This reply was created from a merged topic originally titled
Update fails, taking down CS6..
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Doug Adama

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I have been struck with this issue as well. Waiting for a fix.
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INGRID VAN DAMME

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What happens if the 30 days or passed ?
I hope to still work with my PS CS extended license !!!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It should still work if you enter your serial #, though this would have to be repeated if you quit and relaunch the app.

I'm hopeful they will get this corrected well before that happens.
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INGRID VAN DAMME

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I hope so to !!!!!!!!
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JensA

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:-(
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Scott Campbell

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I just had something really strange happen, but first let me say I have the same problem as others here in this thread. However, today when I went to load CS, it opened up two instances. The first said I had 32,497 days left in the trial . The second said I had only 11 days left in the trial.

Odd. Maybe someone can pass on to the team investigating.
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Scott Campbell

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Oh, and one instance the "About" was 13.0.3 x 64 Tryout and the other said 13.0.3 x64 Extended
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INGRID VAN DAMME

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I have the same two weeks ago.
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Steve James Morrey

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I recently upgraded from CS5 to CS6. My computer keeps telling me I have a trial copy of CS6 Extended and I have to keep entering my serial number as a solution to get CS6 to open. I got this solution from a forum but would prefer a proper fix. When will this bug be fixed?

This reply was created from a merged topic originally titled
CS6 keeps telling me it's a trial for extended..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry. The licensing team is aware of this issue and are working on a fix.

Workarounds here:

Trial screen displays when you open Photoshop CS6: http://helpx.adobe.com/photoshop/kb/t...

The fix that will be released ASAP.
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Leigh Gray

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Will the fix be communicated to those who have been affected or simply updated when PS6 loads once the fix has been resolved?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll post a communication to this thread. It will also show up as an update when you launch the application.
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KarriGarry Fraser

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...just installed latest update (Ver 13.0.3) on our 64-bit Macs; now we are confronted with a pop up window each time PS CS6 loads informing us we no longer own our licensed copy -- it is now a 30-day trial! Packaged with this 'update' is a sales advertisement for the Extended version. In our opinion, there is no need for Adobe to include promo material for their various products with version updates -- as digital professionals we all know where to find the Adobe products and the various ways we can acquire and pay for their use. Up until now we have trusted Adobe to deliver robust software -- a reasonable assumption when one considers the cost of a product license or term lease. However, it seems Adobe's anti-piracy scheme is now riding roughshod over the needs of legitimate users. Each day we enter our product serial number so as to gain access to our legal copy. After our '30-day trial' expires we have not been advised what will happen. Photoshop pays our bills. If we are denied that ability because Adobe has removed our right to use this product, we will take legal action.

This reply was created from a merged topic originally titled
legal licensed copy now a 30-day trial after updating to version 13.0.3.
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Samantha Onasch

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I completely agree with you! The damage the CS6 version has caused people make Adobe rip for a class action suite! Please read my lovely experience:

Last night PS CS6 13.02 which I completely own, started cutting out rectangular holes in a project that represented over a week of work. I was freaked, with no options, I closed out, reopened, and got the dreaded "Trial Version is over message". Afraid to click on "License the software", I went to Adobe for help...HA! what a joke! The chat took forever, only tot have the clueless person on the other of the planet, respond completely off topic then say they could not help me! Adobe DOES have to worst customer service on the planet. So I clicked on it and reentered my serial number. I reopened my file and it was
COMPLETELY DESTROYED! Huge holes cut out of all the layers!!! Never have I felt so violated creatively! I know this has happened to others. SO I downloaded the latest update 13.04...but now I read from other users it doesn't stop the problem. I'm afraid to use the software! It has become malicious!
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Chris Cox

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13.0.4 was released specifically to fix the licensing problem.

And the licensing problem would not cause a file to be destroyed - generally that happens because of damage to the file on disk.
But you can get artifacts on screen that look similar due to bugs in video card drivers or defective GPUs/VRAM.
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Samantha Onasch

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Oh really Chris? I can tell you that this occurrence was in tandem with PS giving me the "Trial Version is Over" message. I can also tell you that I have used PS since it's inception..PS 2.0...more than 20 years ago, and consequently have gone through many issues with files, versions and such. This Has NEVER happened to me...it WAS a glitch in this program. Of course you, as an Adobe employee, are obliged to place blame elsewhere. I invite you to Google Photoshop CS6 Meltdown...and read about another professional who had the EXACT same thing happen to his many many hours of work.
Is a mere humane Apology possible with you guys!?! Is empathy possible?
Are you going to delete me again?
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Brett Walker

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Samantha, I have plenty of problems with CS6 and am disappointed with Adobe, but as someone that also develops applications I can assure you that the Trial Version bug and the unfortunate file glitches you've experienced are 99% unrelated and purely coincidental. It's like that asteroid that passed earth and the meteor that hit Russia -- they both came from space, but from very different places.

You should probably open a separate bug for your other issue. It's possible that you're having graphics card issues -- try exporting from that file and see if the final image has the 'holes'. If not, it's most likely a graphics card issue. Good luck.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Samantha, if there are holes in the preview of the image, it may be a graphics card issue. If the file is actually damaged in some way, it's more likely a low level failure such as bad RAM or a hard disk failure. I would suggest running some hardware diagnostics to try and track down the failure.
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Stacey Bindman

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Jeffrey. Many times the CS employees or staff seem to suggest that the problem lies elsewhere. I just noticed it above, and I was offered this advise to a problem that I mentioned. If you remove this comment, would you please them tell me why it's "off-topic"
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stacey, if Photoshop causing file corruption were a widespread problem we'd see thousands of customers screaming at us. In cases where customers have seen file corruptions, it's been hardware related.
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Stacey Bindman

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Hi Jeffrey,

I sent you an e-mail elsewhere about being removed 2 times by another replier.
I sent it via someone else's commentary removal (or maybe it was mine form 1 month ago).

As far as the reply below goes YOU CAN REMOVE IT with my OK, and that's fine.have a, since it is just a mild reply to PS. Rather than "gripe",what I will do is present what I feel are problems in PS to a PRO PS expert independent of Adobe.

I'm sure they'll know if what I perceive as "glitches" in PS are either my inexperience (please read further below), limitations to a specific PS function in a sub-sub menu, or something else.

_______________________________________________________________

Thanks for the answer. My question elsewhere had to do with my files disappearing behind the main PS window, when I move them after they have been nicely sorted with Window >>Arrange>>Float all in Windows. The answers given were attributed to my OS. I still have that problem.

I left it at that, and because I can work around it, I'm not going to belabour the point. There are many other PS small "glitches" or my fault/not being at the level of a Pro Retoucher that I also work around, and leave it at that.

I'm sure there are many other like me. Most people don't bother writing e-mails
to large companies, so a certain percentage "let sleeping dogs lie".

I've used PS since it began, and it's hard to navigate away from it. It is excellent, but I could use other programs for my needs. But it's there, when I taught, I was able to purchase the program and others at educational rates.
I am loyal to Adobe, because of that, even though I may have "small issues".

Thanks again,

Stacey Bindman
Montreal,Quebec,Canada
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stacey,

Are you on Mac or Windows? If on Mac, is the problem that the application background obscures other floating windows when it's in front? If so, select Window>Application Frame... that should help. If it doesn't or you're on Windows, start a new topic so we can sort out what you're seeing separate to this thread on activation.
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Stacey Bindman

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Hi Jeffrey, I'm on a Mac.

It's not important.- Like I said, you can remove the previous post and this one.
I just thought the problem vanished, as I decided to check in PS5, and the problem wasn't there. I then went to PS6, and all was OK for 5 minutes, and then the problem happened.

I'll try to replicate what I did. In this case, it's something that's very small such as pressing an enlargement of a file or something without even noticing that.

In another example, I realized that one can't add small-sized type to a photo and expect sharp excellent results. That took me 6 months to figure out.
I was finve the answer by someone with more experience. However hardly anywhere does one read about type and PS. You can't expect excellent results with small-sized fonts, small DPI, complicated font types, Italic, small images,and so forth. Even with " rasterization"

So thanks again, and as I said feel free to remove this comment and the last one, and you needn't reply. Save the real work for more important questions.

Have a nice evening,

Stacey
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Brett Walker

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Yup, same thing has been happening to me with the CS6 Production Suite. It's bad enough that you haven't fixed the memory leaks and slowness with Photoshop CS6, or that you're giving the leasers feature updates we don't get as paid users, but to add insult to injury your licensing is broken. This is the major problem with online activation -- hurts paying customers.
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Robert Shuman

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I installed photoshop cs6 two months ago and it was working fine for awhile. All of a sudden photoshop cs6 extended is now running and a message comes on to license the extended version every time I boot up the program.
What gives and how do I go back to my original cs6?

This reply was created from a merged topic originally titled
CS6 extended problem.
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David Lyons

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Photoshop CS6 keeps asking for the serial number, however I've registered the product and it was downloaded directly from the Adobe website. It is an upgrade from CS5, CS4, etc. and purchased on 6-12-12. I have the receipts and screen shots to prove it, but now the program says the "trial" is over and wants me to register the program? Under About Photoshop is has the little "extended" in light blue letters? I'm assuming this is the problem, but again I have screen shots to prove the download was CS6, not CS6 extended. HELP!

This reply was created from a merged topic originally titled
Photoshop CS6 keeps telling me the "trial" period is over when I've Paid/Registered it????.
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Guillaume BLED

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Hi,

I have buy with amazone a update PSCS6 for my MAC PRO. My serial work but i have to enter it and connect to internet everyday !!! I need à solution.

Best regards.
Guillaume

This reply was created from a merged topic originally titled
Serial & conncetion.
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Michael Tsai

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Same problem happened on my work and home computers. It is not only on Photoshop but also the whole CS6. Very Very frustrated!
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Jag Gill

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Come on Adobe! Can't you solve a simple problem of registration and update downloads? You are in a niche market, and hold all the aces. You are letting yourself down pretty badly!
If I cannot update my PSCS6, I want my money back, and will live quite happily with PSCS5 and all the available extensions from other suppliers!
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Chris Cox

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We are solving it (as you can see from the previous posts) - but patches take time, and some time was lost due to holidays.

This problem should not stop you from updating, but may cause some delays when you launch Photoshop.
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Jag Gill

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Hi Chris,

OK, I will be patient and wait until I can update to 13.0.1 and 13.0.3. But isn't it a risk as the 13.0.1 update is supposed to improve security? Should I just not use CS6, but go back to CS5?
Thanks.
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Chris Cox

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You can keep using CS6 13.0.3 - but you may have to enter your serial number or log-in until the patch is available.
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Jag Gill

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Oops Chris, you may have mistaken my problem. I cannot update period! neither 13.0.1 or 13.0.3!
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Chris Cox

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Then you have a problem completely unrelated to this topic and should pursue it in your original topic and not this one.
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Jag Gill

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Point taken Chris. Thanks for your help.
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HarisS

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I bought Photoshop CS6 Extended and installed it with the serial number. Now "every time" I open the application, it tells that my trial period is over and I need to license the software by entering the serial Number all over again. Any solution? Tried customer service many time, but no solution.

This reply was created from a merged topic originally titled
Photoshop: CS6 Extended became trial version after installation with serial number.
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Stacey Bindman

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This problem has been going on for at lest 8 weeks now. I've had the problem, and thought it was all fixed. However, today, I had to re-register 2 more times!

I hope the Easter Holiday will not interfere with Adobe eventually being able to fix this problem.
We already heard that the Christmas and New Year'sHolidays caused a delay.
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Chris Cox

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The problem started with the 13.0.2 release in early December, just over 4 weeks ago.

And about 3 of those weeks were not too productive because of various people traveling for the holidays (not to mention the lovely flu making it's way across the US).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stacey, the team has a fix. I will make an announcement here when the update live in the very near future.
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Rolf Höjer

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All of a sudden Photoshop tells me that the period I've used the trial version has expired and I now must either buy the programme or fill in my license number. All this would be no problem unless you could download a trial version of Photoshop that is not the extended version. I've bought the non-extended version but filling in my license number for that version does not help me. I can not open my own, bought and paid for Photoshop. And I can't continue working at the moment. It's a bloody nuisance and Adobe must fix this bug immediately.

This reply was created from a merged topic originally titled
Fix bug for trial version pop-up problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be resolved by a new update pushed live tonight:

http://blogs.adobe.com/crawlspace/201...
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Scott Campbell

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Update applied, appears to work!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Excellent. Thanks for closing the loop.
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Scott Campbell

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While this was extremely frustrating, I totally understand the priority: there was a work-around in place and resourcing was tight. Now, if you could only work the same magic on the Soft Proof Gamut Warning failure.... ;-)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I asked QE to look at your other thread.
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Steve James Morrey

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Sorry to say this but I've done the update exactly as described and confirmed that it's done too. And guess what... the problem has not gone away!
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Steve James Morrey

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Second thoughts... Perhaps I need to re-enter the serial number. In this case I'll dig it out and try it later. Fingers crossed eh.
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Jag Gill

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Just to let you all know that I have version 13.0.4 up and running! Thanks to all the team of advocate supporters. I feel sooo relieved!

I trust we can ignore the 13.0.1 and 13.0.3 updates? If so, they will be thrashed from my computer!

Well done Adobe!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The updates are cumulative.
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KarriGarry Fraser

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...just installed 13.0.4. It works. With three days to go before our CS6 locked us out, the Licensing Team saved the day! Thank you. What we would not like to see in future product updates is a scheme to purchase additional software. As professionals in the graphics industry, we all know where and how to acquire the Adobe software solutions needed. Please, just the update and only the update. Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There was no "scheme to purchase additional software" - just a bug that that caused licensing to fail.