Photoshop: Problem upgrading from Photoshop to Photoshop Extended with Design Premium

  • 1
  • Question
  • Updated 7 years ago
  • Answered
  • (Edited)
I bought an update, from Design Standard to Design Premium this Monday. I have since then tried to install the update. I bought the version that could be downloaded immediately. I downloaded the two files .exe and .7z and extracted them. I have not moved the files after download/extraction.

I have then tried to install the Design Premium files and succeded with most of the programs but not with Photoshop. I still have the "old" version of Photoshop in my Design Premium folder when I start Photoshop (start/program/Adobe Design Premium CS 5.5/Photoshop).

I have also checked the version when having Photoshop started in the Help-menu. When I start the version of Photoshop in the Design Premium program file and go to Help/About Photoshop it says Photoshop CS 5 and not Photoshop Extended as I assume it should. I also lack the two extra menues (3D and one more that I cannot recall now) that should be visible in the menubar of the Photoshop Extended version.

I have un-installed everything, re-installed it. Installed it again, but no success. I am going mad. Can anyone help me?

Thank you!
Photo of Camilla Sjögren

Camilla Sjögren

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13972 Posts
  • 1664 Reply Likes
Official Response
Hi Camilla,

Launch Photoshop.

1. Select Help>Deactivate... and select the option to not remember the serial number
2. Close Photoshop
3. Relaunch Photoshop and enter your Design Premium serial number to reactivate Photoshop