Problem updating Photoshop CS6 13.0.5 to 13.1.2 on a Mac for Creative Cloud Member

  • 1
  • Problem
  • Updated 6 years ago
On a Mac with OS X 10.8.4 when I try to update Photoshop CS6 13.0.5 to 13.1.2 from within the application I receive notification "Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7" although I am a Creative Cloud member.How can I successfully install the update?
Photo of Hutch


  • 4 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 830 Reply Likes
That error means that you are missing files that the updater expects to find.
You probably need to uninstall Photoshop, then reinstall and re-update.