Photoshop Elements: Problem Making/Saving "Version Sets" (PSE8)

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My Photoshop Elements 8 software seems to have a bug. It intermittently fails to save in "Version Sets" even though the "Version Sets" section is Checked. Sometimes it will save changes in a "Version Set", sometimes it will not. No apparent pattern to this problem. Is this a common problem and is there a downloadable patch to repair this apparent flaw? Ken Manning
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Ken Manning

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Posted 7 years ago

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Brett N, Official Rep

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This isn't a common issue. You say there isn't a common pattern to when it will and when it will not save in a version set? It just does it at random. Such random behavior is technically impossible to nail down as you never know if you've fixed it (the randomness could just be further spread out). Random behavior usually is the result of background interference. I'd suggest working for a while with all other applications closed (including those that run in the background). Also, if the file is not saved in a version set with the previous file, is it just another file in the Organizer? Are you changing anything about the file (besides edits) when saving (such as file name, save location, file type)?
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Ken Manning

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Brett, Thanks for responding to my problem.
I am using a Dell XPS17 with 8GB Ram & 1TB of disk. The Photoshop Elements 8 Software came preloaded on my computer which I purchased in December 2010. I had Elements 6 on my older computer and have made literally 1000 or more version sets on that computer with none of the problems that I am currently experiencing. I use the computer almost exclusively to store & edit my photos. I also use it to check email once a day, but nothing else. When I have Photoshop Elements open, there are never any other applications running: just Photoshop. Only 362GB of my 1 TB disk capacity is currently used, with a little over 5,000 photos stored on it. The remaining 600+GB of disk are free/empty. After I make modifications/edits to a photo, I close it in the Project Bin and always ensure that in the next pop-up window that "Save inVersion Sets" is checked as well as "Include in Elements Organizer". I do not change anything about the file, including file name, save location, file type, etc. I simply edit the photo in "Guided Edit", close the project bin and follow the ensuing pop-up prompts,clicking "Save", "O.K.", etc., through to the end ("PSE JPEG Options"). At this point PSE either produces a "Version Set" of the modified photo or I start over again and re-edit the photo again. With 1-2 second attempts, it will usually THEN produce the requested "Version Set". Absolutely no pattern to the failure!
As to your question "Also, if the file is not saved in a version set with the previous file, is it just another file in Organizer?": after closing the photo in the Project Bin and subsequent answers,"Save", "O.K.", "O.K." if a version set is not produced, there is NOT a copy of the edited photo in Organizer. The only thing visible in Organizer is the original unedited photo which has around it a blue "Highlight". It is as if I never edited the photo and the only thing remaining is the highlighted photo as if I am about to take some action with it such as edit it in Editor.
Apparently I'm the only user who has reported this problem. Do you have any idea what this quirk is and how I might remedy it?? Thanks for your continued assistance. Ken Manning
P.S. Is it possible the McAfee Total Protection Software (Virus Protection, Malware, Firewall, etc.) which I assume is running in the background at all times could be causing the problem?
Also, I am traveling and only get to check email periodically so I may not respond to your questions promptly.
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It is possible that the issue is caused by McAfee, like it is initiating a scan when you attempt to save, thus interrupting it. From the way you describe it, it sounds as though the file is simply not saving at all when it is not being added to a version set. In this case, I would suggest taking the less risky step of not closing your files as the means of saving them. But save them first and then close them. At least until the root of the issue can be found.
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Ken Manning

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Brett, thanks so much for your response. I've been traveling and just now got to your suggestion. At your suggestion, after editing a photo as I always do in Guided Edit I left clicked on "File" at the top of my window. Then I left clicked on "Save" at which time a pop-up "Save in Version Sets" came up. I answered "Yes" and then got the usual 2 screens thereafter. Then when I put my cursor over the photo in the "Project Bin" preparing to "Close" it, it showed the photo as "edited-1.jpg" and so I "Closed" the photo. It indeed saved the edited photo in a "Version Set" as requested. It appeared that your suggestion sovled my problem until I tried a second photo just to be sure. It didn't work. I followed the same procedure as with the first photo noted above but it did NOT save it in "Organizer" as a "Version Set". However, when I placed my cursor over the "PSE" icon at the bottom of my screen and then right click on the small window version of the Photoshop Elements Organizer Screen, it showed (date of the photo) _(photo number)_edited-1, actually displayed in the following manner: 05 02 11_1704_edited-1. The "edited" photo did not show up in "Organizer" but it was obviously saved as an edited photo because I can right click on the"05_02_11_1704_edited-1"an that edited version of the photo will appear in "Editor"but it will not show up in "Organizer either as an edited photo or as a version set; it simply shows up as an unedited original.
If I wish to retain this edited photo, I must go to "File" >"Save" and the pop-up "Save" screen will only let me save the edited photo as a COPY not as a version set. ( It appears in the "PSE Save As" screen as File Name: 05_02_11_1704_edited-1 copy). After I click "Save" on that screen, the next pop-up is "PSE JEPG Options" at which time I left click "O.K." and when I return to Organizer it will sometimes save it as a copy in Organizer and sometimes it will not save it as a copy. (Also erratic and no apparent pattern to this failure).
So I am still at a loss as to how to consistently save in Version Sets. Any other suggestions? Thanks for your patience! This is a real mystery to me. Ken Manning
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Brett N, Official Rep

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So, when the issue occurs, the name of the file is subtly changed? Some of the underscores are removed from the original name? This could explain why they are no longer part of a version set. When saving, make sure the name stays the same as the original (except for the "edited-1" bit at the end). I'm not sure why it would change the name at all. Perhaps, as an additional test, we should move out of the Guided Edit into the Full Edit before saving. Perhaps there is a bug with file naming in that mode...
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Ken Manning

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Brett, in my 7/5/11 note above, I incorrectly stated that it is "actually displayed in the following manner: 05 02 11_1704_edited-1". I failed to include the underscores and it should have read 05_02_11_1704_edited-1. To my knowledge/recollection, when I attempt to "Save in Version Sets" the "File Name" is always the same as the original file name. Nothing appears to be missing or changed. I will take your suggestion to save in "Full Edit" and see if this consistently works or if it too fails as does "Guided Edit". It will be several days before I will hvve a moment to try this so don't think I have ignored your suggestion. Thanks for your patience. Ken Manning
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Ken Manning

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Brett, got your post and responded. Unfortunately, being inexperienced with this forum, I posted my "comment" to the section for "responses". Sorry. See my post Thursday 7/14 (below?) Thanks, Ken Manning
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Ken Manning

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Brett, in your last note to me (around 7/2 or 7/3) you suggested "perhaps we should move out of Guided Edit into Full Edit before saving". I'm not sure whether you were suggesting that I use "Full Edit" vs. "Guided Edit" for making any changes to my photos. So I did the following: I opened a photo in Full Edit but the editing options are not what I like to use to edit my photos (Lighten, Contrast, Darken, etc.). The options just don't seem to give me the editing capability I like and/or am used to. So I tried "Quick Photo Edit" which has some features similar to "Guided Edit". I edited my photo as usual and when I tried to "Save in Version Set" it did so one time but also failed on subsequent tries just as it does in Guided Edit. So I tried editing in Guided Edit and then "Saving" in Full Edit as you suggested (or as I assumed you suggested). When I was finished editing in Guided Edit, I right clicked on "Fix" to "Open" Full Edit (with the intention of saving the edited photo in Full Edit as you suggested) but PSE just closed the file as an "Edit in Progress". I'm not sure that you were suggesting that I edit in Guided Edit and "Save"/close the photo in Full Edit , OR whether you were suggesting that I edit the photo in Full Edit and Save it there to see if it failed as did Guided Edit on so many attempts in the past.
So, here is where I am with this problem. Guided Edit fails intermittently and for no apparent reason. Similarly, "Quick Photo Edit" has some of the features of Guided Edit, but it also fails intermittently to "Save in Version Sets". Full Edit is probably a nice editing tool but it does not provide the features I would like to use as stated above. I'm sort of at my wits end with this problem. So, here are my questions: 1).considering my system configuration noted above in one of my first posts, is it likely that my McAfee Total Protection Antivirus/Malware Software is the culprit? (surely other PSE 8 users have this McAfee product installed, but you haven't heard of any Version Set problems similar to my experience).
2). Do you have any final suggestions as to what I might try, (eg. call Photoshop Tech Support to see if there is a software patch for this problem, etc.)?
3). Should I consider purchasing a new copy of PSE 8 or 9 in the HOPES that the new software will not have the same problem?
4). Try somethimg else such as......
Thanks for your help. Ken Manning
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Brett N, Official Rep

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1) While McAfee is a likely culprit, it is not the only possible cause. It could also be a combination of factors, such as settings within McAfee or other applications you have installed.

2) I can tell you right now there is no patch to repair this issue. At this point, due to the number of possible factors and the inconsistency of the behavior, I'd suggest testing this on another computer (if you have a friend willing to let you install PSE and test this out, or something along those lines).

3) At this point, buying a new copy of PSE8 would not be a solution. All copies are identical, disk flaws are few and will generally prevent you from installing the program at all (because the files are all compressed, if there is a problem they will not uncompress). It is extremely unlikely that your installation media is the source of the problem. I don't think PSE9 will be a solution either. But you can certainly try downloading the trial version and test. If PSE9 works, then I can definitely help you out.

4) I thought I had previously suggested trying a new catalog in Organizer, but I do not see that in the above responses. That would definitely be something to try. Also, a new user account wouldn't hurt either.
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Ken Manning

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Brett, thanks for your thoughtful responses to my last post.
1) I'll assume McAfee may still be the culprit while I work on your items 2, 3, & 4.
2) Thanks. Now that I know there is no patch, this is off the table as a possible solution. As for testing this problem on another computer, I do have a home desktop computer with windows XP (verses Windows 7 on my laptop), and will try loading the PSE 8 backup disk I have on it to try your suggestion (to load it on a friend's computer). It will be several days before I will be able to attempt this, so please don't think I've lost interest in solving this vexing problem. Thanks.
3) I'll hold off on your suggestion to download a trial version of PSE 9 until I try item #2 above.
4) As to your item # 4, I don't recall a suggestion "to try a new catalog in Organizer" and I'm not sure what this means or how to do what you suggest here. Could you please clarify/elaborate so I may try this also?
Also, I'm a newbie and do not know how to proceed on your suggestion "a new user account wouldn't hurt either". Could you please elaborate so that I may try this also? Thanks.........and thanks again for all you are trying to do to help me with this . I truly appreciate your patience! Ken Manning
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Rodolphe Cantin

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Hi there. Sorry about my poor English, I'm French Canadian. Maybe you're looking too deep. Maybe. Just going through the same problem and while reading you I did realize that the JPG I was editing was from another camera and the .JPG extension was UPPERCASE. On the Save window after editing «use lowercase extension» is enable so the _edited-1 file is ending in .jpg instead of .JPG (like the original). When I do that, the edited file is saved but not in the version set, neither in the organizer. When I uncheck the lowercase extension box, the edited file is ending by .JPG (instead of .jpg) and everything is fine. So, nothing is random on my side and I do think that APE8 should be more brilliant than that...
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Sylvain Roy

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Rodolphe, I have the exact same issue with APE 9 and did try to remove the lowercase file extension as well as the color option, and there are some files that cannot be saved in a version list.

I use Norton Antivirus and did disable the active scanning to verify if the AV could be the culprit of this problem and it is not. Finally, the organizer "knows" the photo is being edited, because it states so when I am currently editing. However, as soon as you save the photo, the ribbon disappears from the organizer and I am prompted that the disk being monitored was added a new file that I could add to the catalog...

I'm continuing digging forums et alt. for a solution
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Rodolphe Cantin

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Hi Sylvain. I don't know what is the «color option». But, I did realize that you need to, in that order: delete the pictures from the Catalog only. Rename them as .jpg (lowercase) (using freeware like FileRenamer to do so). Re-import them inside the Catalog. If you just rename them, the Catalog will find them even if the extension is lowercase but will remande them .JPG and you will still have the same issue... I'm also completely unable to start Photoshop CS5 (64bit) with CTRL-H... These are simple issues that should be resolved with a patch months ago...
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SUBHANKAR HALDER

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This could happen if you are using any previous version Catalog. In this case you may create a new catalog to fix this issue.