problem opening .NRW files from p7700 camera in PE 11 with ACR 7.4 plug-in (Win codec pack conflict)

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
camera raw update version 7.4 in PE 11 will not open .NRW files from nikon p7700 (pointing cursor at such files results in message that a problem has caused PE 11 to quit working) and program freezes. Camera raw update version 7.3 installed on laptop 2 weeks ago works fine with .NRW files. Is this a bug in ACR 7.4 plu-in for PE 11? Is there any way to replace version 7.4 with version 7.3 as the plug-in?
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john jones

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Posted 6 years ago

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john jones

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problem has been resolved in chatting with Adobe staff - problem caused by incompatibility with Microsoft camera codec pack installed on this computer. Removal of that program solved problem.