Problem installing update to Photoshop CC 14.2

  • 1
  • Problem
  • Updated 5 years ago
On attempting to apply the update to photoshop 14.2 I have the following issues (despite removing and the reinstalling photoshop CC):
1. Photoshop CC 14.2 x64 refuses to update and remains 14.0 ie only part installs.
2. Photoshop CC 14.2 32 bit installs and has most new featurs but NOT scripts for frames
or Trees (they are present as options but grayed out)
Photo of Victoria Mayo

Victoria Mayo

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Posted 5 years ago

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Photo of Ashutosh Nigam

Ashutosh Nigam, Quality Lead

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It is very unfortunate that you are not getting the latest Ps updates.
Please provide us with the following logs:

You can find them at:

PS 14.2 Installer logs
Program Files(x86)\CommonFiles\Adobe\Installers

You can send this file through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh
asnigam@adobe.com