Photoshop Elements: Downloader does not launch. Can't find the "file" button in organizer

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  • Updated 7 years ago
  • (Edited)
Downloader does not launch. Can't find the "file" button in organizer?
Photo of Sandra Harrelson

Sandra Harrelson

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Posted 7 years ago

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Photo of Akshaya Saxena

Akshaya Saxena, Employee

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Sandra,

Can you see what are your DPI settings? Are they at 96 DPI or not?
If not, you may need to get it to 96 DPI.

We have a known issue with Elements 9 where menus are not visible on DPI higher than 96 DPI. The issue has been fixed in Elements 10.

Thanks,
Akshaya
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Brett N, Official Rep

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When you say "Downloader does not launch" do you mean the Adobe Photo Downloader? Are you plugging in your camera and images are not automatically imported into the Organizer? Does Windows perform any sort of auto actions when plugging the camera in?

For the issue wit the missing menus, see this article:
http://feedback.photoshop.com/photosh...