Photoshop: Problem highlighting layers in the layers panel

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  • Problem
  • Updated 5 years ago
  • (Edited)
I am using an iMac, 32 gb, with Mavericks and CS6. All of a sudden I cannot select a layer in CS6 in order to activate it. I does NOT highlight it when I click on it, just places a frame around icon. I then have to double click on it, which brings up the Layer Styles menu every time, and after I click "OK" it activates the layer on the layers panel. what I can do to revert to a simple highlight on layers panel. thanks
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evelyn perez

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Evelyn,

I have not heard of this issue. The first thing I would try is restoring your preferences: http://blogs.adobe.com/crawlspace/201...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Another thought: Are you running any system extensions? They usually show up here in System Preferences:



It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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evelyn perez

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This reply was created from a merged topic originally titled
Does Adobe care about the technical knowledge of its technical support reps?.


The "technical" help I received today from a rep. at Adobe Photoshop was clearly from someone in basic training. The person kept repeated a scripted answer that did NOT answer the question at all. And to make it worse, the individual kept putting me on hold to check with colleagues while coming back with the same answer. Adobe should make sure reps have a basic knowledge of the product. It is stressful enough to have a product that does not work and then add to it a "technical expert" who does not know much about it!
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evelyn perez

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Thank you. Here is the PS system info:

Adobe Photoshop Version: 13.0.4 (13.0.4 20130104.r.28 2013/01/04:21:00:00) x64
Operating System: Mac OS 10.9.2
System architecture: Intel CPU Family:6, Model:60, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3400 MHz
Built-in memory: 32768 MB
Free memory: 21618 MB
Memory available to Photoshop: 31227 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 (Dec 8 2013 21:07:05)
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 2047 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GTX 775M OpenGL Engine
Display: 1
Main Display
Display Depth: 32
Display Bounds: top=0, left=0, bottom=1152, right=2048
Video Renderer ID: 16918308
Video Card Memory: 2048 MB
Serial number: 91199286075207857304
Application folder: /Applications/Adobe Photoshop CS6/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 754.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-Ins/
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.20743 66.507768
AdobeAGM.framework AdobeAGM 4.26.20.20743 66.507768
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.20743 66.507768
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.507768
AdobeCoolType.framework AdobeCoolType 5.10.33.20743 66.507768
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120720
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 5.0.4 79.517869
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 7.0.0.1686
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.1.0.20577 146758
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1681
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.3 (71), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Measurement Core 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
MMXCore Routines 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0.4 20130104.r.28 2013/01/04:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

Analog Efex Pro 1.0.11.180, Copyright ©2000-2014, Google - from the file “Analog Efex Pro.plugin”
BackgroundFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “BackgroundFilter.plugin”
Color Efex Pro 4 4.3.11.180, Copyright ©2000-2014, Google - from the file “Color Efex Pro 4.plugin”
Dfine 2 2.2.11.180, Copyright ©2000-2014, Google - from the file “Dfine2.plugin”
FineStructuresFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “FineStructuresFilter.plugin”
HDR Efex Pro 2 2.2.11.180, Copyright ©2000-2014, Google - from the file “HDR Efex Pro 2.plugin”
Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”
HotPixelsFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “HotPixelsFilter.plugin”
Merge to HDR Efex Pro 2 2.2.11.180, Copyright ©2000-2014, Google - from the file “HDR Efex Pro 2 Automation.plugin”
Nik Collection Selective Tool 2.1.16.180, Copyright ©2000-2014, Google - from the file “SelectivePalette.plugin”
Perfect Batch 8 8.1.0 (Suite 8), Copyright � 2013 onOne Software. All rights reserved. - from the file “Perfect Batch 8.plugin”
Perfect BW 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect B&W 8.plugin”
Perfect BW 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect B&W 8.plugin”
Perfect BW 8 Smart Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect B&W 8.plugin”
Perfect Effects 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Effects 8.plugin”
Perfect Effects 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Effects 8.plugin”
Perfect Effects 8 Smart Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Effects 8.plugin”
Perfect Enhance 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Enhance 8.plugin”
Perfect Enhance 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Enhance 8.plugin”
Perfect Enhance 8 Smart Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Enhance 8.plugin”
Perfect Mask 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Mask 8.plugin”
Perfect Mask 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Mask 8.plugin”
Perfect Mask 8 Smart Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Mask 8.plugin”
Perfect Portrait 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Portrait 8.plugin”
Perfect Portrait 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Portrait 8.plugin”
Perfect Portrait 8 Smart Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Portrait 8.plugin”
Perfect Resize 8 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Resize 8.plugin”
Perfect Resize 8 Engine Automation 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Resize 8.plugin”
Perfect Resize 8 Engine Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Resize 8.plugin”
Perfect Resize 8 Filter 8.1.0 (Suite 8), Copyright © 2013 onOne Software. All rights reserved. - from the file “Perfect Resize 8.plugin”
ShadowsFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “ShadowsFilter.plugin”
Sharpener Pro 3: (1) RAW Presharpener 3.1.11.180, Copyright ©2000-2014, Google - from the file “SHP3RPS.plugin”
Sharpener Pro 3: (2) Output Sharpener 3.1.11.180, Copyright ©2000-2014, Google - from the file “SHP3OS.plugin”
Silver Efex Pro 2 2.2.11.180, Copyright ©2000-2014, Google - from the file “Silver Efex Pro 2.plugin”
SkinFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “SkinFilter.plugin”
SkyFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “SkyFilter.plugin”
StrongNoiseFilter 2.2.11.180, Copyright ©2000-2014, Google - from the file “StrongNoiseFilter.plugin”
Topaz Adjust 5 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_adjust5.plugin”
Topaz B&W Effects 2 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_BW2_Effects.plugin”
Topaz Clarity CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_clarity.plugin”
Topaz Clean 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_clean3.plugin”
Topaz DeJpeg 4 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_dejpeg4.plugin”
Topaz DeNoise 5 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_denoise5.plugin”
Topaz Detail 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_detail3.plugin”
Topaz InFocus CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_infocus.plugin”
Topaz Lens Effects CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_Lens_Effects.plugin”
Topaz photoFXlab CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_photofxlab.plugin”
Topaz ReMask 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_remask3.plugin”
Topaz Simplify 4 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_simplify4.plugin”
Topaz Star Effects CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_Star_Effects.plugin”
Viveza 2 2.1.11.180, Copyright ©2000-2014, Google - from the file “Viveza2.plugin”
Plug-ins that failed to load: NONE
Flash:
onOne
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14545 Posts
  • 1890 Reply Likes
Hi Evelyn,

Thanks.

First, make sure PS is up to date. You're running an older version (13.0.4) when there's been two bug fixing updates (13.0.6): http://adobe.ly/PS-Up-To-Date

Besides trying to restore your preferences: http://blogs.adobe.com/crawlspace/201...

And determining if there's a system extension conflict by running in Safe Mode:
http://blogs.adobe.com/crawlspace/201...

You also have a ton of third party plugins. I would disable those to troubleshoot the problem: http://blogs.adobe.com/crawlspace/201...

- Jeff
Photo of evelyn perez

evelyn perez

  • 13 Posts
  • 0 Reply Likes
Thank you!
Photo of evelyn perez

evelyn perez

  • 13 Posts
  • 0 Reply Likes
Jeff: For the last six days I have read the Adobe articles and have followed every link in your posting and done every step, including updating CS6 and Camera Raw, which now have the latest versions. I have:

-Restored preferences by removing .psp file.
-Reset all tools to factory default. Checked that all plug-ins are up to date.
-Deleted contents of Cache folder in User/Library/Cache.
-In the Library/Preferences folder I delete the contents of the By Host folder as well as anything that had to do with Adobe.
-Disabled plug-ins.
-Reset tools
-Started iMAC in Safe Mode
-I also checked the system extensions and the only one showing in my system preferences is Java. It does not allow me to remove it from the system preferences pane.

The problem continues to occur with different images. Once I make a selection and do the copy command, it does not allow me to paste it. It shows the "marching ants" around selection and the transform controls outside, but does not allow me to paste the selection unless I click on the source layer again. This highlights the thumbnail of the layer, but the rest stays gray unless I click again in thumbnail. This brings up the Layer Styles menu, and when I click OK the layer is active and shows a blue highlight. A time consuming and convoluted process for what used to be a straightforward step.

I would appreciate any help that you can give me, since I have run out of options.
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evelyn perez

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Jeff:

If you cannot help me with this, is there anyone else at Adobe looking into this issue??? I would appreciate your help or a referral to someone else. Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I can try and do a screen share with you tomorrow if you're around.
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evelyn perez

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I will be home on Tuesday nytime after 3pm EDT. I assume that you will have access to my phone number. Otherwise, let me know the best way to send it.

Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll send you an email with details.
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evelyn perez

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Thank you, Jeff for spending the time looking at the actual problem on my computer, and finding a solution.