Problem getting pictures from my old account

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  • Updated 5 years ago
  • Answered
Couldn't get into my old account so I created a new one but lost all of my pictures in my old account!!How can I retrieve these old pictures!?? in to my account so I created a new account now Ive lost or cannot find my old pictures in that accout!!Someon
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David a.Wallace

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Posted 5 years ago

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Pattie F., Official Rep

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Official Response

If you are looking for photos in or Revel, then you must login using the email that the account is tied to. Making a new ID will give you a new account that is tied to the new email (adobe id) and starts empty. If you know your email but not your password, then you can change the password here:
Click on "I forgot my password".

Photos in have complete migrating for users who did not opt out. You can go to and login using your email (adobeid) and password so see what migrated from if you had photos there. The service will be closing tonight, so if you have not archived your files, you may want to consider doing to now. You can access our media downloader here: