How do I download the original file? (Original file type and size)

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Why can't I download the actual file size? I have an approximately 30 MB tiff file that is downloaded as a 1.8 MB jpg file?
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Catherine Dimino

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Posted 6 years ago

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Amreek, Employee

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Official Response
Hello Catherine,

You can download the Full res Tiff file using the Express Organizer ( Click on Me> My library). Select the photo and click on Download - This will give you the option to download full res original photo.

Hope this helps