problem tool with intuos aquos pro small

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  • Updated 1 year ago
  • (Edited)
hi, i use the latest version of photoshop cc 2017 and  windows 10 64 bit (build 16257.rs3) 

About a week ago i can not use all the tools correctly. Example
Using the brush tool instead of coloring drags the image and so on with all the tools.
What can be the solution?


I apologize for my English but I'm using google translate
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valerio

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Posted 1 year ago

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David, Official Rep

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Howdy Valerio,

My first thought is that your Tools' might be in an odd state.  Have you tried going to Edit > Toolbars and clicking Restore Defaults?  What language version of Photoshop are you running?  

Thanks,
David
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valerio

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Hi, yes I did Restore Defaults, I also uninstalled and reinstalled photoshop, the language is italian 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure the driver for the Wacom is up to date. They had a problematic driver which made modifier keys get stuck.
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valerio

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Same thing for the wacom driver, uninstall and reinstall the latest driver available
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does it happen with only Photoshop running?

https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

There's another thread here with different solutions around driver issues:

https://forums.adobe.com/thread/2169300?start=80&tstart=0
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valerio

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I solved the problem, I reinstalled the wintab.dll library, reinserted the .txt file and reinstalled wacom drivers
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David, Official Rep

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Thanks for letting us know, Valerio!  8-)