Photoshop: Problem with .tif files and layers

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  • Updated 4 weeks ago
  • (Edited)
I am trying to open (and edit) a tif file which I know has layers (and had layers before), but for some reason opens up as if it's a regular JPEG (basically as a flattened image).
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paul cooper

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Posted 1 month ago

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Bojan Živković

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Do you have any script running in the backgound? Do you have some event like open document which can trigger action or script to flaten document? Take are look from File > Scripts > Script Events Manager.
(Edited)
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paul cooper

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There is no scripts in the background.
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Johan Elzenga, Champion

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Did you perhaps convert the color space of the image? 'Convert to Profile' has an option to flatten the image at the bottom of this dialog, that is easy to miss.
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paul cooper

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It's not checked and it's grayed so no.
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Johan Elzenga, Champion

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Then my guess is that this file has no layers (anymore). If you say 'it's a regular JPEG', does that mean that the file extension is JPEG or JPG? JPEG does not support layers, so if you saved it as JPEG then you flattened it.
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paul cooper

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The file extension is .tif.
The story is months ago I downloaded the image and I used to be able to toggle layers in the same image off and on, the colors, lighting, background, etc.. and edit it. I decided a few days ago I want to work on this art but now it doesn't work! I'm also sure it's the same download file that I got months ago. I even went through my history on my browser to get the download link and still same problem. The artist didn't update the image (he would have said so anyways on Patreon).

I used to have Windows 7 and Photoshop CC 2018. I got a new SSD and installed what I currently using now (windows 10 and the latest available release of photoshop).  I plugged my old drive in, and used Windows 7 and that older version of photoshop and tried opening up the image but now I get the error:

"Could not complete the request because it is not the right kind of document."

Not sure what the hell is going on!..

They said it could be due to administrator permission issues. I tried running photoshop (on Windows 10) as a administrator and now the image doesn't open up at all, unless I use file --> open. Something is either wrong with the image (corrupted? idk) or my computer.

The image might be corrupted. But it doesn't make sense that it worked before (months ago I used to have an even older version of photoshop). Maybe ill install it.


(Edited)
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Johan Elzenga, Champion

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An idea: Share the file via Dropbox or something like that, so we can check if we do see layers.
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paul cooper

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Yea it doesn't work if I do that
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Johan Elzenga, Champion

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Of course it all depends on what the real extension should be. Maybe it's PNG... Or GIF... Or whatever....
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paul cooper

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I just noticed a little something.

So firefox recognizes it as a PNG file (Whereas a sample .tif is a.. well TIF file). It now makes sense why photoshop sees it as if it's a PNG file and opens with a single locked background layer..

I know months back it had layers. I know I'm not crazy, I remember opening it and disabling layers and background of the image. Why the hell is it seen as a PNG? Is it corrupted or something? Or am I ignorant?
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Johan Elzenga, Champion

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What this info is telling you is that the file is not seen as a PNG, it really is a PNG (with a wrong .tiff extension). It does not have layers (anymore).
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paul cooper

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You are right. I just used a program that gives info on images and it indeed says it's a PNG file. It's weird as it used to work back in October. Ill get in contact with the artist to give me an actual TIFF.. anyways thanks for helping me!
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you ever save it as a PDF? It's likely it has the wrong extension which is confusing you. We'd probably need a copy of the file to troubleshoot more.