Problem with program hanging up while drawing paths

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  • Updated 1 month ago
Using the pen tool to outline multiple parts of an image, after maybe 20 minutes of smooth operation the program hangs up, giving the spinning beach ball. This problem occurred in version 20 as well, and has not been resolved in version 21. I have learned that if I wait a while, usually 10 to 15 minutes, the program responds so that I can save the file. Any attempt to proceed gets the immediate spinning beach ball, so I have to force quit and restart. I retouch furniture images, and requires outlining different elements to do color correction, so this problem has been occurring multiple times per day, resulting in lost time as much as two hours per day. Anyone else experiencing this problem? 
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Jeff Horlander

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  • exasperated

Posted 1 month ago

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Dave Grainger

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How much RAM is installed in your system? Are you on Windows or a MAC?

My first thought was that you were working so many things at once that the machine was having to swap out to Virtual memory on disc files.

With that said, there are numerous posts on the forum with similar symptoms, but they seem to be with the June Updates.At the top of this page is a search box.  Search there for Legacy Compositing and those threads should appear.
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Jeff Horlander

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I'm using a 2017 iMac with 32 GB of ram. It does seem to be reaching some sort of limit, much like the limit check errors from printing back in the day. I've been using Photoshop for 24 years, what I'm doing with these paths is not unusual for my workflow, it just started having problems with version 20. I've searched for similar problems online but never saw anything that was close to the same issue. I'll do the search you suggested and see what I find. I did have the problem when I first updated to 21 with the background objects not moving when transforming, and I saw that Legacy Compositing should be turned off, and that resolved that issue. Could that have something to do with this problem? I just increased the amount of RAM for Photoshop to 23 GB out of 25 GB free, do you think that would help? 
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Dave Grainger

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Hi Jeff... I misunderstood your original posting to say that you had the problem prior to the June update as well. Try the workaround (Edit Preferences Performance uncheck Legacy Compositing)  to see if that helps.

There is a very large thread (with somewhat of an angry mob) on the forum on this issue. One of the Official Adobe people has been in contact with Adobe Engineering, so you are definitely not alone.

Increasing memory availability for Photoshop past 70% MIGHT cause other problems for you with other software / processes having to swap out to disc.   I think you have just run into the problem inadvertently introduced with June update; I believe that the midnight oil is being burned to figure it out and fix it...

Your computer seems to have plenty of memory. You might also want to check for Driver updates from the maker of the video circuit directly, as a few years have passed since yours was designed and built.
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Dave Grainger

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Jeff: another idea for you: re using the pen tool for selections and then making color corrections.... Try first duplicating layer and hiding original, then use Select Object and send that to a new layer by itself where you can make adjustments. Since the new layer is still aligned with the original, there is no need to be precise with the selection; I do this all the time with bird photos...

Think the pen tool or Wacom might be complicit?? I don't use Wacom, so I have no experience, but have seen other threads suggesting this possibility.
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Jeff Horlander

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Dave, I actually was having the same problem with version 20. I was not happening in version 19. Most of the retouching I do is of man made-products with mostly smooth edges, over the years I've tried many of the new non-path selection methods, and have yet to find one that really works for what I'm doing. These are hi-res images for printed catalogs, I can't have ragged edges. Maybe I'm too old school, but I can draw complex paths to isolate different color areas much quicker than I can refine the selections from select subject of the magic lasso tools. The selections are quick, but going back to check every edge is too much of a pain. 

Legacy Compositing is already unchecked, that got rid of the ghosted image problem, but didn't affect the path hang-up issue. 

I'll check for new drivers for the video card, I'll post updates if I find one.