Elements 2019: Problem with explorer window when using Save for Web

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  • (Edited)
When I open a file, the window that shows the icons for the pictures is normal.  See first attached photo.
But when I go to "Save for the web" the window that shows the icons for the existing pictures in the folder has the icons spread out quite a bit so that I can only see a couple of the existing pictures.  See second attached photo.



This is really aggravating. I hope Adobe will correct this.
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Mike Henderson

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Posted 1 month ago

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Steve Lehman

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Hi Mike,   

I'll take a stab this, that it's the version for 2019 may have changed probably for the better.  Changes don't take place unless a user has come here to suggest new changes, for it's for the better.  But other programs are like this too.  When you save for the web, it leaves space (enough room) for html programming, and then there is JPG or the photo format programming besides that, and that makes for a very bulky website. 

Here's a thought, instead of saving for the web, why not save photos in JPG and they should show just fine on a website and in the browser too.  For JPG photos, they have their JPG compression programming already within the photo for the JPG format.  On the web when you install a photo on a web page, the website builder takes the programming as well as the JPG compression programming, and you don't see it in the "easy website builders" but the programming is inside and/or behind the photo depending on the program.  So, when you save for the web, the programming will be done twice, once for your photo then again for the site.  Lots of bulky programming and nobody needs this for a website.  It'll just slow it down in the browser for the viewer, and by the time it opens, your viewers have already looked for another site to view.   Your goal is to keep viewers on the site long enough to sell them on your products and service (we already knew that).   

If your PSE has not done this before, it may be a change for the better in for 2019.   When I build my website (for the past 20 years) and 4 more than only one, I don't do what you are doing, and I know that JPG works best on a web page.  If you resize a JOG photo while on the web page, the photo can become fuzzy as it shows in a browser.  If you resize the photo before installing it on the web page, it won't.  It takes practice for this.   

I have done this for a long while now, and I have lots of photos on mine, but I need to depend on it in my photo business.    

Steve Lehman, mcse



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Mike Henderson

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When I save a photo for the web, it's just a save of a photo.  That window I showed in the second photo is just to save the photo in a directory - nothing more or less.  This problem only shows up on one of my computers - one with a high resolution monitor. On my other computer that window looks normal - without all the space between the icons.
I'd blame it on my computer except that the window to open a picture is normal (picture 1 posted).  I think there's a way of doing those windows that display the files and accounts for the different screen resolutions and Adobe did it for the window where you open a file and not for the window where you save a file.
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Steve Lehman

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Okay.  We'll go your direction then.  What size monitor in comparison to your other computer do you have and what is its resolution?  Also, in the dialog box where you save your photos, which file type have you selected to see the files in the dialog box?  It'll have a down-menu above the files where you save your files.  Then we'll explore the file format you are saving.  Please answer those before going further.  ty.   


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Steve Lehman

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The file type is what appears in the file selection box, whether it has thumbnails or files or detailed files, etc.  I saw you had thumbnails but I would want to know what size thumbnails.  Also, I would like to know the operating systems of each of those two computers.  Also, I want to know if you have 2019 on both computers or only one of them and which OS you use for it. 

I won't advise much until I get this info, but if it may have involved a Windows 10 update, updates can be uninstalled if you want to test to see if that's the culprit. With these tests, you need to be honest about what it could be, and which install came first, if software or update, and when installed.  Of course, that same update will come again later and will be pushy enough to install itself if you uninstall it. 

Troubleshooting is a process of elimination, so please have patience.  I have had experienced with files in another PSE version (old) and applications that had the save for web in Microsoft products.  They can have large amounts of programming and can separate thumbnails in the selection box.  I do not have version 2019 to know if they reprogrammed that to show files this way.  You can perhaps consult with Michel on that topic.  Also Michel has a lot of experience in catalog files if you would rather use that to save your files, but that person would be the one to know about this.  Also, finding a work-around is worth your time and it is apparent that if I could select my files although they appear far apart, but if they open, I would not care as long I can open files.  In another forum, a user has a file-open problem as files will not open.  We're still working on that one.  If the files open, then there's really not much of a problem other than the way they display file selections. 

Let me know everything you can.   

SL   



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Mike Henderson

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The thumbnails are all "Large icons".  The version of PhotoShop Elements is 2019 on all computers.  The operating system is Windows 10 on all computers. All computers are up to date as far as Microsoft operating system is concerned.  The screen resolution on the computer where it fails is 3200X1800.  The screen resolution on the computer where it works is 1920X1080.

I've attached a screen shot from my lower resolution computer.  You can see that the thumbnails are closer to each other.


The computer where PSE fails is a Dell XPS-13, model 9360.  It's an i7 with 16GB of main memory.  I use it as a "travel" computer to process pictures while on the road.

I can set the window to "Details" and see all the files in a compact form but then I can't see the thumbnails.

The problem is not something that prevents me from using PSE 2019 but is aggravating.  It should be fixed and I expect it's a problem for the Adobe programmers. 
(Edited)
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JEA

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I believe the problem stems from the fact that adobe pse save for web uses the old style windows xp save as dialogs that probably are not altogether compatible with high resolution screens.


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Mike Henderson

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Thanks, JEA.  I also think it's something like that and will take programming to fix.
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JEA

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After further research it looks like the spacing between thumbnails in those old xp dialogs is affected by what the windows 10 system setting is for making text and other items bigger on screen. (by old xp dialogs i'm referring to the fact that xp was the last os to use those style dialogs before they changed starting with vista)

In other words the higher the percent one sets the more space between thumbnails.
Not sure if there is a way to manually change that in the registry or not.

And one doesn't need a high resolution screen to see this, it works that way on low resolution screens as well. Right click on your desktop and click Display Settings.

(Edited)
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JEA

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And i don't think that is a bug per se in just pse 2019 or your computer, since any other old programs that use that dialog style react the same.

There has been discussions before about the need for adobe to update their dialogs on the windows side.

https://feedback.photoshop.com/photoshop_family/topics/modern-save-as-dialog-for-save-for-web-featur...

(Edited)
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Steve Lehman

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I would be interested to know which computer brand.  Maybe it's a wide screen but the resolution is wrong for your application.  You don't need me.  You need to talk to your computer brand support.   
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Steve Lehman

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Hey Jea, Mike,
Windows 10 does not work like XP no matter what the dialog box appears to be.  A dialog box does not determine resolution of a screen.   Either 2019 doesn't work with Mike'st resolution or Windows 10 changed it to an odd resolution.  His resolution is not common.  If he has a wide screen it goes to 1080 not only 1800.   Smaller screens with a lower res will still work with an application.   Resoution does that to icons too.   Mike, talk to your computer brand technicians.   It's not PSE 2019.   

Steve Lehman, mcse   



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Mike Henderson

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In my post above, just under the screen shot from my low resolution computer, I gave a description of the computer.  It's a Dell XPS-13, model 9360. It's an i7 processor with 16GB of main memory.  The screen resolution is 3200x1800 (yes, it really is 1800, not 1080).  It's running Windows 10 and I'm up to date on all Microsoft updates.

There's nothing wrong with my computer and my other applications work properly on it.  The problem is with PSE and how they are displaying the thumbnails when you go to save from "Save for web".   Adobe is probably not programming the thumbnail display properly for higher screen resolutions.  I'm sure I'm not the only person running a higher resolution display so others are probably seeing the same thing.  And screen resolutions are only going to get higher, not lower, in the future.

Note that the thumbnails display properly when I choose which file to load into PSE (first picture I posted).  It's only in the window that displays the thumbnails when I go to save from "Save for web".  If it was my computer, both displays of thumbnails would be wrong, not just the one where I save.

The function that "Save for web" provides is to allow you to adjust the size of the picture.  When I post a picture to my blog I reduce it to about 1,000 pixels across - and I do that in the PSE function "Save for web".  I reduce the size of pictures I post to the web to reduce load time when someone clicks on my blog.  
(Edited)
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Steve Lehman

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Mike,

I missed Dell XPS-13 but now knowing it's a laptop I may not be wrong.  But you're wrong about higher resolution in the future.  When screen size increases due to high in resolution they will be lots higher than your odd resolution.  And, it's not because Windows 10 is using parts of XP, or Windows 7 or 8 or anything made on Jupiter. 

For a laptop this resolution needs checking.  Mine is a Dell XPS 8700 but it's an i7 desktop and its resolution is 1920 X 1080.  We have 3 Dell Latitude laptops, one with XP and one with Windows 10.  The other Windows 10 laptop is a Dell Inspiron.  Two of them have i5 and i7 computer, bought within the year.  All of them have the same resolution of 1920 X 1080This is why I asked you to check with Dell.  If you have a service tag, use it.  


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Steve Lehman

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Jea, that is an interesting thought.  Mike and I had a conversation close to what you brought up, but we concluded, it's not a programming bug, because he explained the difference between the problem PC and his other computer which shows the thumbnails correctly.  My conversation was that the icons will separate when 'save for the web' as this was an old problem in the first days of PSE, I think in version 2 or 3, I remember that programming was showing from behind the icons, and the icons were separating.  That not a problem anymore, and this is apparently not that same problem.  I am convinced now that resolution has a hand in it, mainly because his other computer's resolution is set correctly, and the other is not, or has an odd resolution that doesn't jive with common resolutions.  In 2016 we corrected this same problem with resolution and this could be a carry-over problem into 2019.  I guess I'm the old guy who remembers the older versions and the problems we had, but I have learned a lot along the way.  As I mentioned to Mike earlier, everything we do in technically troubleshooting, as a process of elimination, which means that we check what was installed last, what was updated last, and compare the problems with PC's which don't have the same problem. When it comes to application errors that's the way they need to be studied.  Also we can check a knowledge base or two, but these newer problems are seen as newer problems with newer Adobe PSE.  So while we think "new program" we don't have a lot to work with.  If it's an old problem we can only toss it out there and then its argued with from people who don't have (our) old history with apps.  But if it's Windows, I know it.  Then again, I am still the odd man out, as I worked at Microsoft back when we released XP and when we worked with Win-7 and 8 and had massive problems with Win-8.  We were so happy to get Win-10 on the market.  Back then, we had TV cameras on the Microsoft campus of management lectures telling us what was going to be presented in 2005, 2010, 2016 and 2014 and that was in 1996 and 1999.  BTW we were studying Adobe products in our team for a while, but switched to Sun Micro-Systems and AOL to find better ways to make their apps and networks.  Then all of us forgot all of it because we had the year 2000 fiasco to resolve as all of us were reassigned to different companies to reprogram corporate networks.  I even had Mike Dell on the phone with me because he didn't understand what years each of our applications will be and how they will disrupt his his company, as it was just a luck of the draw for getting his call.  We were corporate network technicians.  Then I left the company and my buddies at the company told me that none of the Windows OS we had standing-by for the future will ever be developed.  That was because Gates was leaving us.  His right hand man, the guy with the pocket pen holder and thick glasses was a real guy, and he announce he was leaving too.  That was the guy who came up with Windows 10 in the first place.  Things changed overnight.  But Windows has worked the same way since, mainly because that guy is not thee with his big ideas.  I could be wrong about this, but proportionately, I know when resolution has been a real problem for applications.  The troubleshooting routine hasn't changed.  All of us do the same routine from the ground up, starting with the cables, then the drivers, then Windows, hard ware, then applications, but we never seem to get to the apps because they are rarely the problem.  (The department at Microsoft who developed our applications had better technicians than the rest of us I should say, or their job was easier than ours).  This is why I am always pointing back at Windows.  I'm an old hat at it and Windows really hasn't changed that much.   And I could be wrong again, but it's a process of elimination.  And the resolution he showed me doesn't seem to be correct with my own internal knowledge base.  Come to my house some time, see how much I talk there too.   
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Mike Henderson

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There's nothing wrong with my computer or operating system.  PSE needs to work properly on the "standard" equipment that's sold in the market.  Other software does, and parts of PSE function properly on standard equipment.  I should absolutely not have to limit the resolution of my computer because PSE has not programmed their dialogs properly.
[Edit]  Looks like this is a known problem (JEA post this link above) - https://feedback.photoshop.com/photoshop_family/topics/modern-save-as-dialog-for-save-for-web-featur...
(Edited)
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Steve Lehman

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From that link, looks like an employee is asking for patience (just good customer service) but she doesn't know anymore than you than a bulletin maybe but it's vague news.  She only knows there are other complaints and asks for patience.  Resolution needs to be checked before you conclude it's PSE, then go complain to her if you think it'll make ya feel better.  I don't see anything being resolved in that forum.   

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Steve Lehman

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Only one complaint should have taken care of it.  Yours was 6 emails, and add the other forum, Chris had 4, and nothing is being resolved.  It's not magic.  It takes information and knowledge.   Check your resolution then go join the other forum maybe.