Problem with opening files in photoshop

  • 1
  • Problem
  • Updated 10 months ago
Hi, I need some help with opening files in photoshop. I am attempting to open an Jpeg file but it keeps giving me a an alert saying there was a problem parsing the JPEG data. I already tried opening other JPEG files but same things is occurring.
Photo of Ale Hernandez

Ale Hernandez

  • 1 Post
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Warren Heaton

Warren Heaton

  • 214 Posts
  • 88 Reply Likes
More than likely, the problem is the JPEG file and not Photoshop. Have you tried opening one of the problem JPEGs in another application like Bridge, Lightroom, Illustrator (maybe even After Effects or Premiere Pro)? In macOS, I’ve had pretty good luck opening problem files in Apple Preview and exporting from there to get back to a file that opens as expected in PS.
Photo of Jerry Syder

Jerry Syder

  • 271 Posts
  • 136 Reply Likes
As per what Warren said. In Windows, try opening the jpeg in Paint and then 'save as'/ jpeg picture, overwriting the same file. Then try opening again in PS