Lightroom CC/6: Problem with my AMD/ATI graphics processor on Windows

  • 34
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Hello,

I've installed LR CC on my Win 7 64 bits desktop computer. It has an ATI FirePro 4800 graphic processor with latest drivers and OpenGL 6.14+ support.

But LR CC says " Graphics processor acceleration has been disabled due to errors". When I ckeck on "System Info", it says "Check OpenGL support: Failed".

So how to fix this problem ?

Thank you for your help.

Eric
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ERIC BURLET

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  • frustrated

Posted 4 years ago

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Steve Kelly

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Come on guys...give us a clue!!
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Steve Sprengel, Champion

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The "clue" is in the Adobe employee's reply just above yours. What else are you expecting people to tell you?
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Vipin Kumar R

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Cmon Steve, disabling the graphics acceleration can't be considered as a solution for this. There must be something wrong with the application design, and they have to fix it...
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Steve Sprengel, Champion

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In the reply just above, about a month ago, you'll see the Adobe employee thanking contributors of log files so they can analyze the problem. And the word that is used to describe the disabling-the-GPU option is "workaround" not "solution".

You do have the option of updating your computer to something else to see if a new video card works better. I'd suggest something from NVidia over AMD based on personal experience.

By adding GPU support, Adobe is not guaranteeing faster, error-free response from every possible computer configuration, either. At least on your computer LR is detecting an issue with the video driver and not even trying to use it, rather than some other situations where it doesn't have an error until it actually starts doing calculations and throws up a white-X on blue background instead of a rendered image.
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Steve Sprengel, Champion

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The "something that is wrong" is clearly in the driver, and all that Adobe may be able to do is write a workaround in their software to avoid the error, if possible, which they may or may not be able to do.
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Steve Kelly

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Sprengel, who are you? ... a member of Adobe staff working on the solution for this issue?
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Klaus-Dieter Weber

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Steve, how can you be so sure about that? When GPU support is working for PS, but not for LR (which is the case for many people), I would not bet too much money on (only) the driver to be faulty...

Personally I fully understand that it is complicated to support all possible combinations of hardware and software out there. But then again, beside the fact that GPU support is not working at all for some (many?) people, others had to realize that it is slowing important parts dramatically down, so that using it makes no sense at all. They switch it off, although it is "working".

I am one of those guys, and while I understand that situation on really high resolution screens might be totally different, I cannot help myself but think about the term "marketing gag" talking upfront about "LR will become ten times faster". And this as a monthly paying client.
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Chris Cox

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Much of the problems in this topic were traced to bugs in the drivers. The Lightroom team has been trying to figure out if they can work around the driver bugs, or if they will have to blacklist the drivers until the GPU vendor can patch them.
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Steve Kelly

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Ah thanks for the (official!) update, Chris. What's the deal with the ATI Radeon guys?... are they aware of the issue and working on a fix from their side?
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Victoria Bampton - Lightroom Queen, Champion

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As a rule of thumb, take little notice of the marketing guys. It's their job to hype things up, and they do it well. The GPU has a lot of potential and a lot of potential problems. In some cases, it's a big advantage, but it also comes with a lot of potential conflicts that will take some time to work out. Consider this a 1.0 release, as far as GPU is concerned, but rest assured they're working hard on it. It'll continue to grow and improve over time.
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Chris Cox

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ATI/AMD is aware of the problem. NVidia and Intel have also been informed of their respective driver issues as well. We are continuing to work with all the GPU vendors to get things working as best as possible. (and that's about all I can say)

Yes, GPUs offer great potential power, but also a shifting minefield of driver issues. Photoshop continues to have GPU related problems to this day -- because some users have drivers that are severely out of date, and sometimes new bugs appear in new drivers. And Photoshop added GPU support back in CS4!
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Steve Kelly

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Ok, thanks Chris.
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Klaus-Dieter Weber

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Victoria,Chris: I am also well aware of the fact that marketing is marketing, and tech guys may not always be extremely happy about marketing guy's communication with the world outside. And that they are for sure doing their best (which is a lot!).

It is just fact that it ARE the marketing guys talking to us at first - we only get in contact with tech guys once the release is live, and they have to solve the issues. This was already the same with LR5,which had also a lot of problems with the first release. This gives us users the feeling to be beta testers of software with a "final" label (who is paying our time for that?). Your statement regarding this to be "only" a version "1.0" are supporting this view.

So how to say - I think it would be good for everyone if the tech guys would get more power about deciding when a release is really ready to roll, and the marketing guys a bit less power to promise things. Wishful thinking, I know.
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Steve Sprengel, Champion

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I am not an Adobe employee, just someone who has posted quite a bit over the years and have been designated as a "Champ" by Adobe. I can read information posted by Adobe here and elsewhere and interpret it for those asking seemingly vague questions like "give us a clue". Sometimes Adobe chimes in as well, which was the case, here. To add to what Chris just said, from what I've read elsewhere or perhaps it was stated, earlier, the GPU usage in PS and LR is different so just because it works in PS doesn't mean it'll work for LR, and LR may start out doing things correctly and then if you start up PS, perhaps via an Edit In, the GPU support in LR gets munged. This seems to be a more complicated situation and as an outsider I don't know if this is a driver problem that can be worked around, or merely the GPU needing more resources/memory than can be shared between LR and PS. If the latter, then perhaps the only change would be to the system requirements documentation that has a higher minimum GPU VRAM amount when you're using both LR and PS.
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Martin Gross

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So will there ever be a solution or at least a comment about what is happening? Or did you choose to ignore this issue for good?
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Frank Jones

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There's updated help information that goes into quite a bit of detail about how to troubleshoot or resolve this issue at the following URL:

https://helpx.adobe.com/lightroom/kb/...

My video card still doesn't work with this feature. I have a AMD (ATI) FirePro M5950 (FireGL) Mobility Pro Graphics card. But at least this page provides more insight into what cards are working. Hopefully there's still work going on to resolve this for more cards
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Kate Wegrzyniak

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hi,

How to uncheck “Use Graphics Processor” in Lr5?
Can't find it...;(

Thanks,
K
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Chris Cox

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Lightroom 5 doesn't have that control, because it does not use the GPU.
This topic is about Lightroom 6/CC.
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Kate Wegrzyniak

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ok, so what do I do to improve my lr 5? It is very slow.....;(
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Ron Hu

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LR5 doesn't use the GPU, only 6 and I'm not 100% if only the CC version.
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Mike-Photos

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Just received an email from AMD for an update, and this version seems to work with Lightroom when no other versions would!
The version number is:
Driver Packaging Version 15.20.1046-150622a-186188C
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Mike-Photos

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OK, this is a real bummer.
So it's using the graphics processor (System Info says "passed"), but LR keeps on hanging.
So, I want to uncheck the Use Graphics Processor check box to see if it works then - but I can't!!! When I click it, LR hangs.

Mike
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Mike-Photos

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Uninstalled 15.20 and went back to 14.4, which of course gets the same OpenGL error, but at least LR doesn't crash anymore.

I must say I'm disappointed. Not to hijack this thread, but LR is slow, and I have to close and restart it often. The preview on the presets stops previewing after awhile, and the adjustment brush stops working. I was hoping that using the graphics processor would somehow improve some of this behavior.

Perhaps my system is unique as far as the latest driver. I have two monitors in portrait mode, not a common setup, and this could be making issues. However, I'd urge caution. My card is the AMD Radeon HD 6900.
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Steve Kelly

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I started trialling Capture One a couple of months ago and haven't looked back since. Fuji X-trans users, I recommend you give CO8 a trial, it's amazing. Colour rendering and particularly/most significantly for me the sharpening is amazing/perfect/spot on.
No issues with performance either.
I kind of have to thank this issue for me discovering CO!
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Rupert Brun

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Using Windows 7 64 Pro and AMD HD6670. Latest Catalyst control Centre and drivers 15.20.1046-150622a-186188C causes LIghtroom 6.1 to crash in the develop module. Like Mike, I cant uncheck the "Use GPU" function in LR so having to roll back the driver. Very annoyed with AMD, given the widely reported problems of which they must be aware, you would think they would have tested it with LR6 before release...
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Ralf Hundertmark

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I Confirm, same issue: with the update to the new AMD drivers (Win 7 64 and AMD HD5770) the develop module in 6.1 crashes. Also: When trying to uncheck "Use GPU" LR hangs.
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Rodrigo Tozzi

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Clean your Windows's temporary folder and open LR again. Now you should be able to uncheck the use of GPU. This worked for me.
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Toni Hytönen

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I can confirm this problem as well. I'm using the latest version Lightroom CC, Windows 8.1 and Gigabyte Radeon HD 7970 with drivers 15.7. LR crashes when trying to uncheck the option... with AMD beta driver 15.6 Lightroom works fine.

What is the situation? is the fix on adobe's end or AMD's?
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Vipin Kumar R

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Same here... LR hangs/crashes in Develop Module while the Use GPU is checked in the Preferences. What's horrible is I was not even able to open Lightroom since it always opens in the Develop module and it hangs in there... :-( So basically, for me Lightroom 6.1 is unusable. I have the AMD 8600M graphics with the 15.7 drivers. (I thought I would install this version of the driver if it can remove the dreaded lags I expereince in the Develop module - Guess it becomes worser than that!)
I am currently using the Lightroom 5.7 version.
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Ralf Hundertmark

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Hi, I downgrade to an older version of the AMD driver (14.1). So at the least LR is useable.
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Rupert Brun

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Restore the backup you took before upgrading. That's how I did it!
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Phillip Turner

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I have searched all of AMD and Adobe sites and so far I have not been able to find anything from either Adobe or AMD that suggested the 15.7 drivers would address any LR problem.

If I am wrong - then please share any links to such info.

It is possible that the AMD changes may just have helped LR detect the graphics card capabilities, but were in no way a LR fix. However, I would hope that Adobe is now continuing it's investigation and working with AMD to find a solution.

If anyone from Adobe is reading this, then a simple 'official' status update would be appreciated.
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Frank Jones

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As far as I know, Adobe doesn't specifically state that the 15.7 Driver will solve this issue. They DO recommend updating the "the latest driver" though on their page at https://helpx.adobe.com/lightroom/kb/...

This page also provides more insight into this issue than anything else I've seen, at least on content at adobe.com.
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Rupert Brun

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I agree, very disappointed given Adobe and AMD were aware of the problem that an update was released by AMD which actually made things worse... But I think we must blame AMD for that one, not Adobe.
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Mike-Photos

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I must disagree on this one, I think it's at least a shared issue. Why would a driver issue make Lightroom freeze when you check or uncheck a check box?

When I installed the new AMD driver, Lightroom says the graphics processor PASSED the test.

And, why does Photoshop work with the new driver and Lightroom not?
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Rupert Brun

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Because Photoshop doesn't use the GPU
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Chris Cox

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Photoshop uses the GPU more heavily than Lightroom, and has been for several years. But Photoshop uses the GPU slightly differently, and can encounter different bugs in the video card drivers.
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KH Kikstra

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This helps, to turn off the gpu while LR is off:

http://lightroom-blog.com/2015/05/19/...
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Christophe Broult

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Thank you for this pointer since I can now use Lightroom again. Though I still have to try to downgrade the driver or get a new one if that helps.
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Jim Breit

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Just installed new 15.7 drivers with a Radeon 5800. The install has some new bells and whistles, if your card supports them but still no fix for Lightroom 6.
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Phillip Turner

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Out today - 15.7.1 - but don't bother ... it doesn't fix anything
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Frank Jones

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Does anyone know if ATI is even working on a fix to resolve the LR issue?
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Steve Sprengel, Champion

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Ask this question on the ATI/AMD forums not the Adobe forums.
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Frank Jones

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Well, I purchased an Adobe product that's having the issue. My ATI card seems to work just fine. I would think that Adobe could provide the answer to my question.
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Chris Cox

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AMD/ATI is working with Adobe to solve the issues in the AMD/ATI driver code.
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Frank Jones

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Thank you Chris!
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Phillip Turner

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Today's LR update to version 2015.1.1 still hasn't addressed the bug :(
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Arian van der Pijl

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Old HP XW4400 workstation with consumer ATI 5700 Series card.
Clean Windows 10 Pro install
Clean Lightroom CC install
amd-catalyst-15.7.1-win10-64bit.exe driver

Lightroom version: CC 2015.1.1 [ 1032027 ]
License: Trial
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 2
Processor speed: 2,4 GHz
Built-in memory: 8191,3 MB
Real memory available to Lightroom: 8191,3 MB
Real memory used by Lightroom: 1547,5 MB (18,8%)
Virtual memory used by Lightroom: 1533,7 MB
Memory cache size: 1373,3 MB
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
AMD Radeon HD 5700 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13399 Core Profile Context 15.200.1062.1002
Renderer: AMD Radeon HD 5700 Series
LanguageVersion: 4.40

But still hangs sometimes switching from Develop to Library etc.
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Rupert Brun

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Very disappointing that the release notes for 15.7.1 don't mention the Lightroom problem in the "known issues" section, this doesn't give me confidence that it really is being worked on and is hard to explain given that it was a known issue before this driver was released.
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Vipin Kumar R

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15.7.1 is released just for Win-10 compatibility. So are we sure, Adobe or AMD or both are working on this issue, or they just ditched their attempts to fix it?
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Toni Hytönen

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I don't have this problem anymore in Windows 10. Try it out if you can!
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Vipin Kumar R

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really? I have to try this out... What Graphics card do you have?
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Roberto Oliveira

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Same problem here with Windows 10 using the lastest driver
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Klaus-Dieter Weber

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I can approve that with Windows 10 the APU support can be enabled, in my case for ATI FirePro V4900 and latest available driver directly from AMD.

However, LR crashed all the time with it enabled, e.g. when switching to develop mode, selecting crop tool etc. So, I switched it off again...
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Jim Breit

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Same behavior with a ATI Radeon 5800 and Windows 10. LR crashes with the GPU setting enabled after working for a few minutes. Might be a clue to the root cause. Comment from AMD or Adobe?
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David Forder

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Although LR lies about the OS, it is in fact 10, all is now well although did not pass test under 8.1

Lightroom version: CC 2015.1.1 [ 1032027 ]
License: Creative Cloud
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 16271.1 MB
Real memory available to Lightroom: 16271.1 MB
Real memory used by Lightroom: 397.6 MB (2.4%)
Virtual memory used by Lightroom: 349.3 MB
Memory cache size: 368.4 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 660/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.62
Renderer: GeForce GTX 660/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\lr5catalogs\canons95\canons95-2-2.lrcat
Settings Folder: C:\Users\David\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) easyHDR 3
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) Leica Tether Plugin
8) Nikon Tether Plugin
9) Perfect B&&W 9
10) Perfect Effects 9
11) Perfect Enhance 9
12) Perfect Photo Suite 9
13) Perfect Portrait 9
14) Perfect Resize 9

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 11c0
Subsystem : 28711462
Revision : a1
Video Memory : 1988
Adapter #2: Vendor : 8086
Device : 412
Subsystem : d0001458
Revision : 6
Video Memory : 70
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
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Vipin Kumar R

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Hi David, you have a nVidia Card...I was wondering if nVidia cards also had the Hardware acceleration crashes/lags issue?
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David Forder

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Hi Vipin certainly no crashes and no lags that I have been aware of.
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Mike-Photos

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AMD Radeon 6900, Windows 10 or AMD updated me automatically to version 15.2 the other day.
GPU switch is off, because it previously hung Lightroom, but now even with the switch off performance is terrible. The preview screen hangs, I have to wait sometimes for 30 seconds for the screen to update.
It looks like O need to bite the bullet and upgrade my graphics card. Any suggestions?
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Roger Severn

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I have AMD Radeon HD 7500 driver 15.200.1062.1004. I have upgraded to Windows 10, Lightroom accepts graphics but like others I have experienced crashes. Once when using crop tool, but not every time this tool is used. Always crashes when I leave development module to return to library to select another image.
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Eric Chan, Camera Raw Engineer

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Official Response
AMD has released Catalyst 15.8 Beta driver version. Please visit the AMD support page and download the driver for your OS version (Win 7, Win 8, Win 10, etc.). This driver version should resolve the crashes. Specifically, the Resolved Issues section of the release notes mentions: "[424009] Adobe® Lightroom may crash if GPU rendering is enabled".