Lightroom CC/6: Problem with my AMD/ATI graphics processor on Windows

  • 34
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Hello,

I've installed LR CC on my Win 7 64 bits desktop computer. It has an ATI FirePro 4800 graphic processor with latest drivers and OpenGL 6.14+ support.

But LR CC says " Graphics processor acceleration has been disabled due to errors". When I ckeck on "System Info", it says "Check OpenGL support: Failed".

So how to fix this problem ?

Thank you for your help.

Eric
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ERIC BURLET

  • 69 Posts
  • 3 Reply Likes
  • frustrated

Posted 3 years ago

  • 34
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Eric Chan, Camera Raw Engineer

  • 617 Posts
  • 121 Reply Likes
Official Response
AMD has released Catalyst 15.8 Beta driver version. Please visit the AMD support page and download the driver for your OS version (Win 7, Win 8, Win 10, etc.). This driver version should resolve the crashes. Specifically, the Resolved Issues section of the release notes mentions: "[424009] AdobeĀ® Lightroom may crash if GPU rendering is enabled".