Lightroom Classic: Problem with dynamicmediaserver.exe not importing one video

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
  • (Edited)
When importing photos and videos to Lightroom from disk (copy, add) from a particular directory, the import of the .mov files would fail with a message indicating that the connection was lost with the dynamicmediaserver.exe process.  Once the dynamicmediaserver.exe process hung, I had to kill the process to get Lightroom import working properly again.  However, every time I tried to import .mov files from the particular directory, it would hang again.  The problem appeared to be a very small .mov file with only a single video frame.  When I removed this file the dymanicmediaserver.exe process would not hang, and the import proceeded normally.
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Scott Collins

  • 4 Posts
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  • Adobe should fix this bug, it is easily reproduced

Posted 1 year ago

  • 1
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G0apher, Employee

  • 110 Posts
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Hi Scott, Could you please share the video (.mov) file that is causing the issue for you? A download link or a public share will suffice.

Thanks.
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Scott Collins

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Hi Goapher, please send me a PM so I can send a download link.  Thanks.
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G0apher, Employee

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Ok - I sent you an email. Please share the video.
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Scott Collins

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Sent.
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Scott Collins

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Were you successful reproducing the problem?
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G0apher, Employee

  • 110 Posts
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Yes, Scott. Thanks very much!

I was able to reproduce the problem with the video file you sent. I have reported it to the development team and it will be taken up for fixing in a future update.
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Rikk Flohr, Official Rep

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Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!