Lightroom Mobile: HUAWEI Mate P20 lite DNG Files Not Supported

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  • Updated 2 months ago
  • (Edited)
I have a HUAWEI Mate P20 lite and I have downloaded theLightroom application but when I choose the camera in the app and change to DNGthe phone starts to flicker and when I shoot I only get a part of the image orthere are lots of funny color that shouldn ́t be there. But when I choose theJPG mode it works allright. I wrote to Huawei support and they said this:

 

Hello Mikael!
Thank you for contacting us here at Huawei Customer Support, my name is Svanteand I will do my best to assist you.

I'm sad to say but our product doesn't always work with third party apps.
All phones are different in settings and sometimes these won't work with athird party app.
I'd advise you to contact the app's creator and ask why this problem isocurring and perhaps he will be able to go more into detail on why this problemocurred.

 

Hope you can help me with this.

 



Best regards Mikael from Sweden
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Mikael Seise

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Posted 1 year ago

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Todd Shaner, Champion

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Mikael Seise

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If I use the RAW format outside LR it works just fine, it only flicker when I use the camera within LR and with dng mode.
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Todd Shaner, Champion

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Do you have all the latest phone and Lightroom updates installed? Also what version of Android are you using?

Huawei just released EMUI 9.0 update and camera update version B171 for your phone:


https://www.theandroidsoul.com/huawei-mate-20-lite-update/

"As for those using the stable EMUI 9.0, a new update is also available as version B171. Besides installing April 2019 security patches, the update also improves camera performance and stability, fixes an issue where the screen sometimes freezes and turns black, and improves system performance and app launch speeds in certain scenarios."
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Mikael Seise

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I have version EMUI 8.2.0.144 and the phone says I have the latest version
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Todd Shaner, Champion

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OK, I checked at the below link and the HUAWEI Mate P20 lite phone is not listed as supported. It only shows the P9 Lite model.I'm going to change the title of this post and mark it as an 'Idea' to allow users landing here to add their 'Me To' vote.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
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Geoff

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Just wondering if there was ever any outcome for this? I have a P30 Lite and I thought I couldn't use the app at all. It was only seeing this thread tonight that I discovered that if I turned the pic mode to JPG I could use the app to take JPG images. Better than nothing, I guess, but not why I loved this app. 

I used to have an Iphone and loved this app and got some good shots for a phone on a simple phone. The DNG feature being vital. 

Was so disappointed when I installed and opened it up on the Huawei P30 Lite and all I could see was pink/purple static distortion on the screen and that's all I could see when I took a photo. So disappointing. 

Is there really not way this can be fixed?